8 beste Stellen als process quality in kriens lu – aktuell auf Personalsuche

Customer Care Specialist Switzerland
BYD Europe —Zug, ZG
- 100%
- Hybrides Arbeiten
- Bachelor
- Kommunikationsfähigkeit
Spare Parts Specialist in Switzerland
BYD Europe —Zug, ZG
- Microsoft Excel
- Microsoft Outlook
- Englisch
- Pensionskasse
Senior Data Engineer
Keyrock —Zug, ZG
- 100%
- Homeoffice
- SQL
- Python
E-Bike Software Developer - Motor Functions
Specialized —Cham, ZG
- 100%
- Englisch
- Master
- C++
(Senior) Fund Controller - Automation
Partners Group —Baar, ZG
- Microsoft Excel
- Englisch
- SQL
Executive Director B2B Sales
AMINA Group —Zug, ZG
- 100%
- Management-Erfahrung
- Bachelor
- Kommunikationsfähigkeit
Direkt bewerben
Interim Head of Sales, Customer Service & Marketing (f/m/d)
Hapimag —Zug, ZG
- 100%
- CRM-Software
- Salesforce
- Englisch
MS Dynamics 365 Business Central Finance Consultant
Joyful Craftsmen AG —Zug, ZG
- 100%
- Hybrides Arbeiten
- Englisch
- Analysefähigkeit
- Bachelor
Direkt bewerben

Ich möchte aktuelle Job-E-Mails für Stellen als process quality in kriens lu erhalten

Wenn Sie sich bei Ihrem Konto anmelden, stimmen Sie den Nutzungsbedingungen, den Richtlinien zur Verwendung von Cookies sowie der Datenschutzerklärung von SimplyHired zu.

Weitere Job-Standorte erkunden

process quality jobs near kriens lu

Jobs als Head Of Customer Service in Zug, ZG

Jobs als Data Engineer in Zug, ZG

Jobs als Solutions Architect in Geneva, Ge

Jobs als Data Architect in Basel, Bs

Jobs als It Architect in Canton De Vaud

Jobs als Senior Controller in Flughafen Zürich, Zh

Jobs als Senior Controller in Zürich, Zh

Jobs als Senior Cloud Infrastructure System Engineer Architect in Basel, Bs

Jobs als Senior Controller in Zug, Zg

Jobs als Head Of Customer Service in Genève, Ge

Jobs als Aushilfe, Service, Minijob, Schüler, Studenten in Fribourg, Fr

Jobs als Head Of Customer Service in Zürich, Zh

Jobs als Service Mitarbeiter in Luzern, Lu

Jobs als Data Specialist in Basel, Bs

Jobs als Crm Specialist in Kanton Zürich

Jobs als Customer Success Manager in Basel, Bl

Jobs als Data Engineer in Dietlikon, Zh

Jobs als Optical Engineer in Zürich, Zh

Jobs als Data Engineer in Zürich, Zh

Jobs als Data Engineer in 1212 Grand Lancy 2, Ge

Customer Care Specialist Switzerland

BYD Europe -
Zug, ZG

Jetzt bewerben

Details zur Stelle

100%

Qualifikationen

Bachelor
Kommunikationsfähigkeit

Vollständige Stellenbeschreibung

Location: Switzerland | Full-Time
Department: After Sales

Reports to: Head of After sales in Switzerland

Key Responsibilities:

1. Customer & Dealer Support:

Act as the primary point of contact for customer complaint resolution within the company, continuously monitoring customer complaint ticket resolution.
Work closely with service partners to ensure a timely resolution of all customer complaint tickets. Ensure outstanding customer complaint resolution times and NPS.
If required, communicate with customers directly to provide updates and solutions regarding their inquiries, ensuring an effortless and personalized experience.
Document all customer interactions and updates accurately in the CRM system, ensuring data is clean and up-to-date.

2. Process Optimization & Communication:

Identify opportunities for process improvement in daily customer care operations, focusing on enhancing communication between customers, dealers, and internal teams.
Work closely with internal teams and external service providers to streamline workflows, optimize processes, and ensure effective issue resolution.
Support internal stakeholders by providing insights from customer and dealer interactions to refine processes, systems, and communication strategies.

3. Customer-Centric Approach:

Drive a customer-first mindset by delivering seamless support and fostering trust across all customer touchpoints.
Gather and analyze customer feedback to continually enhance service quality and customer satisfaction.
Anticipate customer needs by understanding market trends and the competitive landscape.

4. Representation & Advocacy:

Be the face of the company, representing its values and commitment to customer satisfaction in all interactions.
Serve as a key ambassador for the brand, fostering positive relationships with customers and dealers alike.

Additional Requirements:

Occasional business trips may be required.

Qualifications:

Bachelor degree or similar.
Proven experience in customer care, dealer support, or a similar role in the automotive industry is a plus.
Strong interpersonal and communication skills, with the ability to manage multiple stakeholders effectively.
Proficiency with CRM tools and a keen eye for detail in data documentation.
A customer-focused mindset with the ability to anticipate and meet customer needs.
Analytical and problem-solving skills to address complex customer or dealer issues.
Ability to work collaboratively across departments and handle a dynamic, fast-paced environment.

What We Offer

Competitive remuneration package.

A fast-paced dynamic environment in a successful international organization.

International exposure with the chance to adapt locally and make a difference.

Growth potential

Be part of the future

BYD (Build Your Dreams) is a global leader in electric vehicles, batteries, and sustainable energy solutions, driving innovation and shaping the future of mobility in over 70 countries worldwide.

Jetzt bewerben

Erweiterte Suche

process quality Jobs in kriens lu

Customer Care Specialist Switzerland

Spare Parts Specialist in Switzerland

Senior Data Engineer

E-Bike Software Developer - Motor Functions

(Senior) Fund Controller - Automation

Executive Director B2B Sales

Interim Head of Sales, Customer Service & Marketing (f/m/d)

MS Dynamics 365 Business Central Finance Consultant

Ich möchte aktuelle Job-E-Mails für Stellen als process quality in kriens lu erhalten

Related Searches

Weitere Job-Standorte erkunden

Key Responsibilities:

Additional Requirements:

Qualifications:

Tools für Jobsuchende

Arbeitgebertools

Durchsuchen

Bleiben Sie in Kontakt