13 beste Stellen als customer service in luzern lu – aktuell auf Personalsuche

Customer Care Specialist Switzerland
BYD Europe —Zug, ZG
- 100%
- Hybrides Arbeiten
- Bachelor
- Kommunikationsfähigkeit
Computerized System Validation
PerkinElmer —Schachen, LU
- Englisch
- Kommunikationsfähigkeit
Industry Developer - Commercial Real Estate 80-100%
Siemens —Zug, ZG
- Hybrides Arbeiten
- Bis zu 50% Reiseanteil
- Englisch
- Master
- Homeoffice-Möglichkeit
6 Tage
Switzerland CRM & Customer Operations Manager (D/E/F) 100%
Amplifon —Baar, ZG
- 100%
- Management-Erfahrung
- Englisch
- Führungserfahrung
5 Tage
Senior Legal Counsel (Fixed-term contract)
Thomson Reuters —Zug, ZG
- 100%
- Homeoffice
- Englisch
- Kommunikationsfähigkeit
- Verhandlungsgeschick
- Homeoffice-Möglichkeit
14 Std.
Sr. Manager – Steel & Castings Procurement
Carrier —Luzern, LU
- 100%
- Spanisch
- Management-Erfahrung
- Englisch
Senior Data Engineer
Keyrock —Zug, ZG
- 100%
- Homeoffice
- SQL
- Python
Servicetechniker Kälte Ostschweiz (m/w/d)
Electrolux Professional Group —Sursee, LU
- 100%
MS Dynamics 365 Business Central Finance Consultant
Joyful Craftsmen AG —Zug, ZG
- 100%
- Hybrides Arbeiten
- Englisch
- Analysefähigkeit
- Bachelor
Direkt bewerben
Lifesciences Applied Advisory Managing Consultant, Senior Manager, English
Genpact Onsite Services - Switzerland Branch —Zug, ZG
- 100%
- Homeoffice
- Microsoft Powerpoint
- PMP
- Englisch
Direkt bewerben
Teamlead Qualitätssicherung (QS) 100%
LeeGroup GmbH —Rothenburg, LU
- 100%
- Management-Erfahrung
- Hygiene
- Englisch
Direkt bewerben
7 Tage
Head of Crypto ATM Operations
Vardex Suisse AG —Baar, ZG
- 100%
- Management-Erfahrung
- Englisch
- Organisationstalent
Direkt bewerben
Technical Project Manager – Turbomachinery
SoftInWay Inc. —Zug, ZG
- Teilzeit
- Englisch
- Master
- Analysefähigkeit

Discover related jobs

Based on your search for customer service jobs.

Customer Success Manager in Ai-Startup (100% + Aktienoptionen | Zürich)
aspaara AG —Zürich, ZH
Wir sind ein spezialisierter SaaS-Anbieter einer innovativen und datengetriebenen SaaS-Plattform zur Digitalisierung und Optimierung von Prozessen im Automotive…
Direkt bewerben
Customer Success Manager DE (80–100%)
local.ch —Zürich, ZH
Enge Zusammenarbeit mit relevanten Stakeholdern zur Sicherstellung einer funktionierenden Kundenerfahrung. Das tun wir, indem wir partnerschaftlich, auf einer…

Ich möchte aktuelle Job-E-Mails für Stellen als customer service in luzern lu erhalten

Wenn Sie sich bei Ihrem Konto anmelden, stimmen Sie den Nutzungsbedingungen, den Richtlinien zur Verwendung von Cookies sowie der Datenschutzerklärung von SimplyHired zu.

Weitere Job-Standorte erkunden

customer service jobs near luzern lu

Jobs als Head Of Operations in Baar, ZG

Jobs als Data Engineer in Zug, ZG

Jobs als Solutions Architect in Geneva, Ge

Jobs als Data Architect in Basel, Bs

Jobs als It Architect in Canton De Vaud

Jobs als Head Of Operations in Lausanne, Vd

Jobs als Operations Internship in Zürich, Zh

Jobs als Head Market Risk in Zürich, Zh

Jobs als Head Of Operations in Genève, Ge

Jobs als Head Of Operations in Kanton Aargau

Jobs als Head Of Operations in Genf, Ge

Jobs als Hotel Manager in Basel, Bs

Jobs als Junior Project Manager in Zürich, Zh

Jobs als Account Manager in Zürich, Zh

Jobs als Data Engineer in Dietlikon, Zh

Jobs als Optical Engineer in Zürich, Zh

Jobs als Data Engineer in Zürich, Zh

Jobs als Data Engineer in 1212 Grand Lancy 2, Ge

Jobs als Junior Data in Zürich, Zh

Jobs als Technical Project Manager in Rotkreuz, Zg

Customer Care Specialist Switzerland

BYD Europe -
Zug, ZG

Jetzt bewerben

Details zur Stelle

100%

Qualifikationen

Bachelor
Kommunikationsfähigkeit

Vollständige Stellenbeschreibung

Location: Switzerland | Full-Time
Department: After Sales

Reports to: Head of After sales in Switzerland

Key Responsibilities:

1. Customer & Dealer Support:

Act as the primary point of contact for customer complaint resolution within the company, continuously monitoring customer complaint ticket resolution.
Work closely with service partners to ensure a timely resolution of all customer complaint tickets. Ensure outstanding customer complaint resolution times and NPS.
If required, communicate with customers directly to provide updates and solutions regarding their inquiries, ensuring an effortless and personalized experience.
Document all customer interactions and updates accurately in the CRM system, ensuring data is clean and up-to-date.

2. Process Optimization & Communication:

Identify opportunities for process improvement in daily customer care operations, focusing on enhancing communication between customers, dealers, and internal teams.
Work closely with internal teams and external service providers to streamline workflows, optimize processes, and ensure effective issue resolution.
Support internal stakeholders by providing insights from customer and dealer interactions to refine processes, systems, and communication strategies.

3. Customer-Centric Approach:

Drive a customer-first mindset by delivering seamless support and fostering trust across all customer touchpoints.
Gather and analyze customer feedback to continually enhance service quality and customer satisfaction.
Anticipate customer needs by understanding market trends and the competitive landscape.

4. Representation & Advocacy:

Be the face of the company, representing its values and commitment to customer satisfaction in all interactions.
Serve as a key ambassador for the brand, fostering positive relationships with customers and dealers alike.

Additional Requirements:

Occasional business trips may be required.

Qualifications:

Bachelor degree or similar.
Proven experience in customer care, dealer support, or a similar role in the automotive industry is a plus.
Strong interpersonal and communication skills, with the ability to manage multiple stakeholders effectively.
Proficiency with CRM tools and a keen eye for detail in data documentation.
A customer-focused mindset with the ability to anticipate and meet customer needs.
Analytical and problem-solving skills to address complex customer or dealer issues.
Ability to work collaboratively across departments and handle a dynamic, fast-paced environment.

What We Offer

Competitive remuneration package.

A fast-paced dynamic environment in a successful international organization.

International exposure with the chance to adapt locally and make a difference.

Growth potential

Be part of the future

BYD (Build Your Dreams) is a global leader in electric vehicles, batteries, and sustainable energy solutions, driving innovation and shaping the future of mobility in over 70 countries worldwide.

Jetzt bewerben

Erweiterte Suche

customer service Jobs in luzern lu

Customer Care Specialist Switzerland

Computerized System Validation

Industry Developer - Commercial Real Estate 80-100%

Switzerland CRM & Customer Operations Manager (D/E/F) 100%

Senior Legal Counsel (Fixed-term contract)

Sr. Manager – Steel & Castings Procurement

Senior Data Engineer

Servicetechniker Kälte Ostschweiz (m/w/d)

MS Dynamics 365 Business Central Finance Consultant

Lifesciences Applied Advisory Managing Consultant, Senior Manager, English

Teamlead Qualitätssicherung (QS) 100%

Head of Crypto ATM Operations

Technical Project Manager – Turbomachinery

Discover related jobs

Ich möchte aktuelle Job-E-Mails für Stellen als customer service in luzern lu erhalten

Related Searches

Weitere Job-Standorte erkunden

Key Responsibilities:

Additional Requirements:

Qualifications:

Tools für Jobsuchende

Arbeitgebertools

Durchsuchen

Bleiben Sie in Kontakt