We are looking for an Assistant Groups & Events Sales Manager to join our Groups & Events Sales Team at Mandarin Oriental Savoy, Zurich!
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental Savoy, Zurich is located in the heart of the Old Town, in the main business center, close to the city's leisure attractions and just a short walk from the shores of Lake Zurich. The Mandarin Oriental Savoy, Zurich has 80 guest rooms and suites and three dining venues, including an all-day dining restaurant, a specialty restaurant and a lobby lounge. The hotel is ideal for meetings and events with its newly renovated event facilities, including a grand historic ballroom.
About the job
Based at the Mandarin Oriental Savoy, Zurich within the Groups & Events Sales Department, the Assistant Groups & Events Sales Manager is responsible for supporting the Groups & Events Sales Division for Mandarin Oriental Savoy, Zurich. In particular, the administrative activities to ensure all colleague records and legal requirements are met to ensure the Culture and Vision of MOHG are maintained.
As Assistant Groups & Events Sales Manager, you will responsible for the following duties:
Deputy to the Director of Groups & Events Sales, jointly responsible for achieving departmental financial and revenue targets in line with Mandarin Oriental quality standards.
End-to-end management of group and event sales for hotels of varying size and complexity, covering meetings, conferences, and social events (MICE).
Ownership of both proactive and reactive MICE sales, with a strong focus on proactive business generation, client acquisition, upselling, and revenue growth.
Handling all phases of the sales cycle: inquiry acceptance and initial consultation, qualification, offer preparation, price negotiation, contract creation, follow-up discussions, renegotiation, and final confirmation.
Coordination and execution of site inspections and in-depth customer consultations to ensure tailored event solutions.
Preparation of function sheets (BEOs) and clear communication of event details to operational departments through BEO and group meetings.
Cross-departmental coordination between all profit centers (kitchen, service, F&B, wellness, housekeeping, and other operational teams) to ensure smooth, guest-oriented event delivery.
Oversight of operational readiness, including event setup, preparation of premises, and creation of menu cards for events and special occasions.
Financial administration including invoice control, accounting and monitoring of incoming payments, and final billing accuracy.
Development of seasonal and creative promotional offers to support sales initiatives.
Ensuring professional, proactive guest and client support before, during, and after events, including post-event follow-up and feedback collection.
Maintenance of complete and accurate customer histories within the PMS system.
Ensuring continuous accessibility for clients and potential customers during office hours.
Knowledge and application of information security, data protection, and risk management within the department.
As Assistant Groups & Events Sales Manager, we expect from you:
Previous experience in Events and Groups Sales is required for this role.
Previous experience in a luxury hotel environment would be an advantage.
Must be excellent in using computer and well versed in all computer applications.
Charming and outgoing with excellent interpersonal skills for both external and internal customers.
Ability to work under pressure.
Positive attitude and good communicator.
Excellent knowledge of German and English. Further foreign language skills are an advantage.
Effective time management, communication and presentation skills.
Flexibility to respond to a range of different work situations.
The successful candidate must already be eligible to work in Switzerland.
Our commitment to you:
Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
Swiss Deluxe Rates.
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