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UCC / M365 Engineer (80-100%)

skyguide -
Wangen b. Dübendorf, ZH

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Details zur Stelle

Pensum: 80-100%

Qualifikationen

Englisch
VoIP
Bachelor
SharePoint
Erfahrung in der IT
Kommunikationsfähigkeit
Deutsch

Vollständige Stellenbeschreibung

Skyguide provides air navigation services in Switzerland and parts of neighbouring countries. With around 1500 employees from more than 30 nations,
we are pursuing an ambitious innovation strategy that is based on a strong safety and learning culture.
We are guided by four values: “We team up to succeed”, “We drive innovation”, “We own what we do” and, finally, “We create great customer value”.
Are you interested in finding out more? We want you to join us as a/an ...

UCC / M365 Engineer (80-100%)

Location: Wangen b. Dübendorf
When: 01 August 2026 or upon availability

Your mission:

In this role, you play a crucial part in managing and maintaining our Unified Communication & Collaboration systems. You design, implement and operate modern, secure and scalable M365-based workplace communication services and ensure that our users can rely on them every day. You work across Microsoft Teams (incl. Telephony), Exchange Online, OneDrive/SharePoint, Copilot and meeting room infrastructure, combining hands-on engineering with technical leadership.

Your tasks:

Design, implement and operate M365-based UCC services, telephony integrations, meeting room solutions
Lead UCC-related initiatives from conception to completion, acting as technical lead and ensuring high-quality delivery
Analyze, troubleshoot and resolve complex incidents and problems, including 3rd level support and root cause analysis
Actively improve reliability, security and scalability through monitoring, standardisation, lifecycle management and continuous improvement
Collaborate closely with colleagues, the Corporate IT user community and other stakeholders to translate requirements into practical, business‑ready solutions
Coordinate with external service providers and partners to ensure stable, high‑quality services
Contribute to documentation, knowledge sharing and the development of best practices within the team

What we are looking for:

Bachelor's degree in an IT or engineering relevant subject
First experience in Unified Communication & Collaboration engineering, ideally in a Microsoft 365 environment
Ideally hands-on knowledge of Microsoft Teams Phone, SIP/VoIP fundamentals and meeting room solutions
Problem solving: You seek accurate information to analyze problems, break down complex issues into manageable parts, and approach solutions in a systematic and structured way
Teamwork: You engage in interactions with diverse team members and actively contribute information, ideas, and insights in meetings or other interactions
Continuous learning: You are curious and actively seek out and engage in learning opportunities and transfer the acquired knowledge in your daily work
Excellent communication and documentation skills in both German and English

What we offer:
We offer flexible working options, depending on the role, and a competitive salary with attractive working conditions and numerous fringe benefits. Our employees have access to a wide range of training opportunities to support their growth and development. As an equal-opportunity employer, we are committed to building a diverse and inclusive team, bringing together people of different identities and backgrounds.

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