20 beste Stellen als master data management in zürich, zh – aktuell auf Personalsuche

Head of Customer Care (m/f/x)
Liberta Partners —Zürich, ZH
- 100%
- Homeoffice
- Management-Erfahrung
- Kundendienst
- Englisch
Direkt bewerben
6 Tage
Principal Technical Program Manager, AWS Digital Sovereignty & European Sovereign CloudDigital
AWS EMEA SARL (Switzerland Branch) - G96 —Zürich, ZH
- 100%
- Management-Erfahrung
- Master
- AWS
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ANYbotics —Zürich, ZH
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4 Tage
(Senior) Cyber Security Consultant
at rete ag —Zürich, ZH
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Genpact Onsite Services - Switzerland Branch —Zug, ZG
- 100%
- Homeoffice
- Management-Erfahrung
- Englisch
- Master
Direkt bewerben
NCCR Clim+: PhD Water and Agriculture
Swiss Federal Administration - Federal Department of Economic Affairs, Education and Research EAER —Zürich, ZH
- Doktorat
- Englisch
- Master
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PwC —Zürich, ZH
- 100%
- Management-Erfahrung
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Mandarin Oriental Savoy —Zürich, ZH
- 100%
- Englisch
- Master
- Kommunikationsfähigkeit
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PwC —Zürich, ZH
- 100%
- Microsoft Powerpoint
- Microsoft Excel
- Englisch
IAM Architect
PwC —Zürich, ZH
- 100%
- Management-Erfahrung
- Master
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PhD position in Hydrology
Universität Zürich —Zürich, ZH
- Teilzeit
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- Master
- Analysefähigkeit
- Weiterbildungen
Senior Associate / Manager Financial Services Consulting - Liquidity & Funding
PwC —Zürich, ZH
- 100%
- Microsoft Powerpoint
- Microsoft Excel
- Englisch
(Senior) Cloud & Infrastructure Consultant
at rete ag —Zürich, ZH
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- Master
- AWS
Lifesciences Applied Advisory Managing Consultant, Senior Manager, English
Genpact Onsite Services - Switzerland Branch —Zug, ZG
- 100%
- Homeoffice
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Regional Ecosystem Development Manager (Sr. Director), North EMEA Region
Salesforce —Zürich, ZH
- 100%
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System Architect for GPS ART (f/m/d) 100%
Julius Baer —Zürich, ZH
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Manager/Senior Manager - Senior Cyber Security Architect
PwC —Zürich, ZH
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- Englisch
- Master
- Bachelor
Vice President Investments
Energy Infrastructure Partners AG —Zürich, ZH
- 100%
- Homeoffice
- Management-Erfahrung
- Doktorat
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Direkt bewerben
AI Engagement Leader (Delivery & Sales)
Artifact —Zürich, ZH
- 100%
- Informatik
- Management-Erfahrung
- Englisch
CGS Account Officer
Coface —Zürich, ZH
- 100%
- Hybrides Arbeiten
- CRM-Software
- Englisch
- Microsoft Office
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Head of Customer Care (m/f/x)

Liberta Partners
Zürich, ZH

Direkt bewerben

Details zur Stelle

100%
vor 6 Tagen

Qualifikationen

Französisch
Management-Erfahrung
Kundendienst
Englisch
Master
Analysefähigkeit
Bachelor
Italienisch
Führungserfahrung
Deutsch

Vollständige Stellenbeschreibung

Deine Aufgaben

Outsourcing Management: Steer and develop external service partners across 15+ agents, ensuring contractual SLAs and performance targets are consistently met
AI & Automation: Identify, evaluate, and implement AI-driven automation solutions to reduce ticket volume, improve first-contact resolution rates, and lower cost-to-serve
Root Cause Analysis: Systematically analyze the reasons behind customer inquiries and drive cross-functional initiatives to eliminate friction at the source
Quality Management: Build and maintain a comprehensive quality assurance framework across all service channels, ensuring a consistently high standard of customer interaction
Process Optimization: Continuously review and improve Customer Care processes, leveraging data, benchmarking, and best practices to drive efficiency and quality gains
KPI Reporting & Insights: Own the Customer Care KPI dashboard; report regularly to the COO with actionable recommendations derived from contact data and performance trends
Cross-Functional Collaboration: Partner with Operations, Product, and Marketing to resolve systemic customer pain points and represent the voice of the customer in strategic discussions

Dein Profil

Experience: Minimum of 5–7 years of experience in Customer Care, Customer Operations, or Service Management, with proven experience in a strategic leadership role
Outsourcing Expertise: Proven track record of managing outsourced service providers and remote teams across multiple locations
Analytical Skills: Strong KPI orientation and data-driven mindset – able to translate customer contact data into clear business insights and decisions
AI & Tools: Familiarity with AI and automation tools in customer service contexts (e.g. chatbots, intelligent ticket routing, NLP); experience with platforms such as n8n is a plus
Stakeholder Management: High internal credibility and proven ability to drive change, gain buy-in across teams, and collaborate effectively with senior leadership
Mindset: Strategic thinker with a hands-on attitude, strong process understanding, and comfort operating in a fast-paced e-commerce environment
Language Skills: Fluent in German and English (required); French strongly preferred; Italian is a plus
Education: Bachelor's or Master's degree in Business, Management, Economics, or a related discipline

Unser Angebot

At DeinDeal, we value innovation, teamwork, and a data-driven culture
You will be part of a company that embraces change and experimentation, empowering employees to make an impact through insights and technology
With opportunities to shape our Customer Care strategy and influence key business decisions, DeinDeal is the place for ambitious professionals eager to drive growth and transformation

Zusätzliche Information

We are looking for our portfolio company DeinDeal.
At DeinDeal, we are committed to providing our customers with the best shopping experience through our diverse range of products. We are a forward-thinking company that values creativity, collaboration, and innovation. As we continue to grow, we are looking for a passionate and dedicated Merchandise Buyer to join our team. With locations in Zurich and Geneva, DeinDeal generated revenues of over CHF 100 million in 2023, placing it among the top 10 e-commerce platforms in Switzerland. Each year, the company ships more than 1,000,000 packages nationwide in under two days, ensuring fast and reliable service for its customers.
We are scaling our Customer Care function to deliver customer-centric service quality and are looking for a strategic leader to drive the next phase of customer experience excellence – powered by AI, automation, and smart process design. You will be located in Zurich.

Über uns

Liberta Partners ist eine von Unternehmern gegründete Multi-Family-Holding, die Unternehmen mit operativem Entwicklungspotenzial erwirbt. Wir verbinden die Vorzüge eines Familienunternehmens mit der Professionalität einer Private Equity Gesellschaft und der Agilität eines Start-ups.

Operativ verfolgen wir einen überaus aktiven Ansatz, bei dem Gruppengesellschaften von einem dynamischen Management und einem starken Gesellschafternetzwerk aktiv unterstützt und entwickelt werden. So haben wir bereits eine Vielzahl an internationalen und komplexen Transaktionen erfolgreich durchgeführt und die erworbenen Unternehmen aktiv weiter entwickelt.

Direkt bewerben

Erweiterte Suche

master data management Jobs in zürich, zh

Head of Customer Care (m/f/x)

Principal Technical Program Manager, AWS Digital Sovereignty & European Sovereign CloudDigital

Senior Reinforcement Learning Engineer

(Senior) Cyber Security Consultant

Global Relationship Manager - Assistant Vice President - English

NCCR Clim+: PhD Water and Agriculture

Senior Manager - Capability Leader Data Security

Assistant Groups & Events Sales Manager (M/F/D)

Manager / Senior Manager Transaction Services

IAM Architect

PhD position in Hydrology

Senior Associate / Manager Financial Services Consulting - Liquidity & Funding

(Senior) Cloud & Infrastructure Consultant

Lifesciences Applied Advisory Managing Consultant, Senior Manager, English

Regional Ecosystem Development Manager (Sr. Director), North EMEA Region

System Architect for GPS ART (f/m/d) 100%

Manager/Senior Manager - Senior Cyber Security Architect

Vice President Investments

AI Engagement Leader (Delivery & Sales)

CGS Account Officer

Ich möchte aktuelle Job-E-Mails für Stellen als master data management in zürich, zh erhalten

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