20 beste Stellen als customer experience in bern be – aktuell auf Personalsuche

Customer Service Team Leader (m/f/x) – Permanent - 100% - Niederwangen, Bern
Decathlon Suisse —Köniz, BE
- Management-Erfahrung
Workplace Experience Coordinator
CBRE —Bern, BE
- 100%
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Client Partner
NetCracker —Bern, BE
- Bachelor
- Erfahrung in der IT
- Führungserfahrung
Customer Service Coordinator
SGS —Brügg, BE
- 100%
- Microsoft Outlook
- Englisch
- Microsoft Office
Direkt bewerben
Customer Support Specialist (Student) – Flexible Hours
ELCA Informatique SA —Bern, BE
- Teilzeit
- Microsoft Excel
- Management-Erfahrung
- Wartung
Warehouse Operator
Blaser Swisslube AG —Hasle, BE
- 100%
- Microsoft Outlook
- Wartung
- Maturität
Personalized Internet Assessor Switzerland - (German Speakers)
TELUS Digital —Bern, BE
- CHF 22.50 pro Stunde
- Teilzeit
- Management-Erfahrung
- Erfahrung in der IT
- Kommunikationsfähigkeit
Assistant Manager
VANOS TECH —Bern, BE
- CHF 2’300 - CHF 2’800 pro Monat
- Teilzeit
- Analysefähigkeit
- Führungserfahrung
Direkt bewerben
6 Tage
Technical Support Specialist 100%
IKEA —Lyssach, BE
- 100%
- Wartung
- Englisch
- Projektmanagement
- Kostenloser Parkplatz
- Eltern-/Erziehungsurlaub
6 Tage
Next step Berufseinstieg Digital Business & Experience
Visana Services AG —Bern, BE
- 100%
- Microsoft Office
- Master
Enterprise Account Executive, Switzerland
Kong —Bern, BE
- 100%
- Homeoffice
- Vertrieb
- Kommunikationsfähigkeit
- Verhandlungsgeschick
13 Tage
Guest Arrivial Coordinator
Goodtime International Entertainment —Bern, BE
- 100%
- Gastgewerbe
- Kundendienst
- Englisch
Direkt bewerben
Guest Quality Support
Goodtime International Entertainment —Bern, BE
- 100%
- Gastgewerbe
- Kundendienst
- Englisch
Direkt bewerben
Assistant Manager
blue NEWS —Bern, BE
- CHF 2’300 - CHF 2’600 pro Monat
- Wochenendarbeit
- Analysefähigkeit
- Führungserfahrung
Direkt bewerben
Marketing Coordinator (m/w/x)
CSL Behring —Bern, BE
- Teilzeit
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
1 Tag
Production Process Operator (m/w/d)
Mondelēz International —Bern, BE
- 100%
- Wartung
EU Collectibles Inventory Insights Lead
eBay Inc. —Bern, BE
- 100%
- Microsoft Powerpoint
- Microsoft Excel
- SQL
IT Project Manager 50–60 %
Bucher + Suter —Bern, BE
- Teilzeit
- PMP
- Salesforce
- Englisch
- Bezahlte Ferien
- Aufstiegsmöglichkeiten
Business Development Manager
E Tech Group —Bern, BE
- Vertrieb
- Bachelor
- Kommunikationsfähigkeit
Direkt bewerben
3 Tage
Director EU Shipping & Logistics
eBay Inc. —Bern, BE
- 100%
- Management-Erfahrung
- Master
- Bachelor

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Customer Service Team Leader (m/f/x) – Permanent - 100% - Niederwangen, Bern

Decathlon Suisse -
Köniz, BE

Jetzt bewerben

Details zur Stelle

Qualifikationen

Management-Erfahrung
Mehrsprachig

Vollständige Stellenbeschreibung

Are you looking for a role where you manage people ? Do you want to lead a team through a major organizational transformation ? Then the position of CRC Team Leader is made for you. Your future team context You will be joining a highly engaged CRC team composed of 13 Customer Advisors. To support our strategic transformation and growth, we are expanding our leadership. You will work hand-in-hand with Stéphane (CRC Manager) and Chloé (our current Team Leader), stepping in as the second Team Leader to ensure managerial continuity, proximity, and operational excellence. Why this role? 1\. You are leading a major transformation The Decathlon Switzerland CRC is evolving. We are moving from geographic management to an expertise-based "One TEAM" vision. Because we have outsourced our Level 1 support to external partners, your internal team of 13 advisors acts as a true Center of Excellence handling complex, high-value cases. 2\. Your success is your team’s success At Decathlon, your role as a manager isn't to control everything, but to facilitate everything. If an advisor wants to take the initiative to change a process because it creates friction for the customer, you give them the freedom to try, and you evaluate the results together. 3\. You drive continuous improvement with real data. We don't just want to be reactive; we want to anticipate. You will analyze contact rates, identify customer irritants, and deploy action plans to offer the best omnichannel experience in the Swiss market. What does a CRC Team Leader actually do? Your mission is clear: lead, support, and develop your team to deliver a premium customer experience while successfully navigating the transition to our new unified hub. You will know you are successful if, at the end of the year, your team’s engagement is high, turnover is low, and your operational KPIs (CSAT, First Contact Resolution) hit their targets. How do you achieve this? Your daily life is divided into three main areas: 1\. Team management and development - Manage a team of multilingual Customer Advisors (daily animation, prioritization, workload organization). - Lead monthly individual meetings with every team member. This is a mandatory and core pillar of the Decathlon management framework, ensuring a dedicated space for regular feedback, listening, and continuous growth. - Create a climate of trust, accountability, and psychological safety. - Support skill development (customer posture, autonomy, decision-making). - Contribute to performance reviews, regular feedback cycles, and individual development plans. - Identify talents and support internal mobility and growth paths. - Key indicators: Team engagement, Skill autonomy level, Turnover. 2\. Operational excellence and customer experience - Ensure high-quality and personalized handling of customer contacts across all channels (email, chat, phone, bot). - Monitor compliance with customer commitments (response time, promises, solutions). - Handle or coordinate complex and sensitive escalations. - Deploy and monitor quality standards and best practices. - Key indicators: CSAT / customer satisfaction, First Contact Resolution (FCR), Average response time. 3\. Performance management and continuous improvement - Analyze operational performance indicators (volumes, productivity, contact rate). - Identify customer irritants and improvement opportunities across journeys. - Contribute to optimization projects (processes, tools, automation, AI). - Participate in action plan definition, execution, and follow-up. - Act as a proactive contributor to organizational and operational improvements. - Key indicators: Productivity, Contact rate, Automation / deflection rate. 4\. Managerial relay and organizational contribution - Work in close collaboration with the CRC Leader and the other Team Leader. - Ensure managerial continuity through strong field presence and fast decision-making. - Contribute to operational planning and peak activity anticipation. - Embody CRC values, standards, and long-term vision.

Jetzt bewerben

Erweiterte Suche

customer experience Jobs in bern be

Customer Service Team Leader (m/f/x) – Permanent - 100% - Niederwangen, Bern

Workplace Experience Coordinator

Client Partner

Customer Service Coordinator

Customer Support Specialist (Student) – Flexible Hours

Warehouse Operator

Personalized Internet Assessor Switzerland - (German Speakers)

Assistant Manager

Technical Support Specialist 100%

Next step Berufseinstieg Digital Business & Experience

Enterprise Account Executive, Switzerland

Guest Arrivial Coordinator

Guest Quality Support

Assistant Manager

Marketing Coordinator (m/w/x)

Production Process Operator (m/w/d)

EU Collectibles Inventory Insights Lead

IT Project Manager 50–60 %

Business Development Manager

Director EU Shipping & Logistics

Ich möchte aktuelle Job-E-Mails für Stellen als customer experience in bern be erhalten

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