17 beste Stellen als field support engineer basel in liestal bl – aktuell auf Personalsuche

Field Support Engineer-Basel
Gogo Business aviation —Basel, BS
- 100%
- Homeoffice
- Microsoft Powerpoint
- Microsoft Word
- CRM-Software
- Ausbildung am Arbeitsplatz
Process Engineer (m/f/d)
Exyte GmbH —Basel, BS
- Englisch
- Master
- Bachelor
4 Tage
Innovation Chemical Laboratory Technician
Ecolab Inc. —Witterswil, SO
- 100%
- Englisch
- Bachelor
- Kommunikationsfähigkeit
- Aufstiegsmöglichkeiten
Innovation Chemical Laboratory Technician
Ecolab —Witterswil, SO
- 100%
- Englisch
- Bachelor
- Kommunikationsfähigkeit
- Aufstiegsmöglichkeiten
Process Safety Engineer (m/f/d)
Exyte GmbH —Basel, BS
- Englisch
- Microsoft Office
- Kommunikationsfähigkeit
Software Engineer, Data Infrastructure & Acquisition - Basel, Switzerland
Speechify —Basel, BS
- Homeoffice
- Doktorat
- Master
- Scripting
Product Owner Advanced Analytics for Commercial Domain
Abbott Laboratories —Basel, BS
- 100%
- Homeoffice
- Kommunikationsfähigkeit
Electrical Engineer
PM Group —Basel, BS
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Access
Internship - Acoustic Engineering - 6 months
Jet Aviation —Basel, BS
- Englisch
- Vor Ort
- Praktikum
Senior Engineer Clean Utilities (m/f/d)
Exyte GmbH —Basel, BS
- CAD
- Englisch
- Microsoft Office
Senior Chemical Engineer (m/f/d)
Exyte GmbH —Basel, BS
- Englisch
- Master
- Analysefähigkeit
Internship - Cloud Engineering - 6 months
Jet Aviation —Basel, BS
- Englisch
- Analysefähigkeit
- Scripting
Senior Automation Engineer
PM Group —Basel, BS
- Systemdesign
- Englisch
- SPS-Steuerung
Engineer Measurement Technology / Electrical & Physical Testing of Plastics
Huntsman —Basel, BS
- 100%
- Microsoft Excel
- Wartung
- Englisch
Tech Lead, Web Core Product & Chrome Extension - Basel, Switzerland
Speechify —Basel, BS
- Homeoffice
- Doktorat
- JavaScript
- Kommunikationsfähigkeit
RnD Project Manager (m/f/d)
SkyCell AG —Basel, BS
- Management-Erfahrung
- CAD
- Englisch
- Eltern-/Erziehungsurlaub
- Aufstiegsmöglichkeiten
Senior Procurement Solutions Manager (AI Agents & Workflow Automation)
Roche —Basel, BS
- 100%
- Englisch
- Master
- Führungserfahrung
4 Tage

More jobs to discover

Find similar jobs that you might be interested in.

Process Engineer (m/f/d)
Exyte GmbH —Basel, BS
Development of solutions for complex technical challenges and acting as a key contact for colleagues on technical matters.
4 Tage
Process Safety Engineer (m/f/d)
Exyte GmbH —Basel, BS
You have a strong ability to understand customer needs, inspire others, and demonstrate leadership in client relationships. Follow-up on corrective actions.

Ich möchte aktuelle Job-E-Mails für Stellen als field support engineer basel in liestal bl erhalten

Wenn Sie sich bei Ihrem Konto anmelden, stimmen Sie den Nutzungsbedingungen, den Richtlinien zur Verwendung von Cookies sowie der Datenschutzerklärung von SimplyHired zu.

Weitere Job-Standorte erkunden

field support engineer basel jobs near liestal bl

Field Support Engineer-Basel

Gogo Business aviation -
Basel, BS

Jetzt bewerben

Details zur Stelle

100% | Pensum: 90-100%

Leistungen

Ausbildung am Arbeitsplatz

Qualifikationen

Microsoft Powerpoint
Microsoft Word
CRM-Software
Telefonie
Microsoft Excel
Microsoft Outlook
Schemata
Service vor Ort
Kundendienst
Militär
CCNA
Wartung
Microsoft Office
Bachelor
Erfahrung mit Netzwerken
Flugzeugwartung
Luftfahrt

Vollständige Stellenbeschreibung

The Gogo Field Support Engineer (FSE) - Basel provides high-quality and timely technical customer support for both internal and external customers. This role is responsible for pre- and post-installation troubleshooting, onsite and remote technical assistance, training, and customer education related to aviation satellite communications and inflight connectivity systems.

The FSE works closely with Sales, OEM/Dealer Account Managers, and other cross-functional teams to ensure customer satisfaction, product sustainment, and continuous improvement in service and technical support. This position requires a high degree of technical aptitude, strong problem-solving skills, and a customer-focused mindset in a dynamic aviation environment.

COME ON BOARD THE GOGO FIELD SERVICE ENGINEERING TEAM!

How will you make a difference?

Provide telephone and onsite technical support to customers, dealers, and OEMs regarding Gogo Business Aviation and Satcom Direct systems, services, and network performance
Troubleshoot complex technical issues related to connectivity, network performance, system installations, and aircraft compatibility
Collaborate with Customer Support, Aircraft Application Engineers, and Technical Support teams to resolve escalated cases efficiently
Conduct Entry into Service (EIS) training for customers and dealers on system usage, hardware operations, and service compatibility
Support regression testing, verification of software/hardware fixes, and contribute to process improvement initiatives
Perform root cause investigations, document findings, and provide recommendations to enhance product support
Assist with reviewing and preparing technical documentation, including user manuals and installation guides
Adhere to case management standards for data collection, traceability, and issue resolution
Represent the company at trade shows, workshops, and customer meetings to promote products and services
Work closely with the Sales team to conduct customer demonstrations and provide technical expertise during client engagements
Maintain knowledge of regulatory changes affecting aviation connectivity systems and installations

Qualifications

Bachelor’s Degree in Electrical Engineering , Avionics , Aviation , a related technical field, OR equivalent military technical training
5+ years of experience in the aviation industry
4+ years of product support experience in satcom , aviation connectivity , telecommunications , or internet services
Ability to travel domestically and internationally (up to 50%) to provide on-site technical support and training
Must be located at a commutable distance from Basel, Switzerland and be eligible to work and live in the country

Required Skills, Talents & Experience

Strong understanding of networking , inflight connectivity , and satellite communication systems ( L-Band, Ku/Ka-band, VSAT, Inmarsat/Iridium )
Experience with IP-based systems , including routers , switches , and telephony networks
Knowledge of VHF communication systems and data transmission over VHF mediums
Familiarity with diagnostic tools and troubleshooting methodologies for aircraft connectivity systems
Ability to read and interpret installation manuals, wiring diagrams, and technical schematics
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and CRM software (Salesforce preferred)

Preferred Skills, Talents & Experience

EASA B2 Aircraft Maintenance License
Cisco CCNA or Network+ certification
AeroIT Certification (must obtain within 90 days of hire)
Experience with satellite-based connectivity solutions and troubleshooting
Experience using RF and network diagnostic equipment
Previous experience in a field service role supporting aviation connectivity solutions
Strong problem-solving, analytical, and decision-making skills
Excellent customer service skills with the ability to manage multiple inquiries and priorities
Ability to work independently, unsupervised, and in remote locations
Ability to maintain confidentiality and handle sensitive customer information

Additional Information

Base Pay :

Based on experience and responsibilities.

Target Annual Short-Term Incentive :

Not Eligible

Eligible for Incentive Stock Program :

Yes

Benefits :

Gogo offers competitive benefits that can fit each employee’s needs. Visit the Careers page on our website for more information at www.gogoair.com/careers .

- - -

Gogo is committed to equal opportunity. Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability.

Jetzt bewerben

Erweiterte Suche

field support engineer basel Jobs in liestal bl

Field Support Engineer-Basel

Process Engineer (m/f/d)

Innovation Chemical Laboratory Technician

Innovation Chemical Laboratory Technician

Process Safety Engineer (m/f/d)

Software Engineer, Data Infrastructure & Acquisition - Basel, Switzerland

Product Owner Advanced Analytics for Commercial Domain

Electrical Engineer

Internship - Acoustic Engineering - 6 months

Senior Engineer Clean Utilities (m/f/d)

Senior Chemical Engineer (m/f/d)

Internship - Cloud Engineering - 6 months

Senior Automation Engineer

Engineer Measurement Technology / Electrical & Physical Testing of Plastics

Tech Lead, Web Core Product & Chrome Extension - Basel, Switzerland

RnD Project Manager (m/f/d)

Senior Procurement Solutions Manager (AI Agents & Workflow Automation)

More jobs to discover

Ich möchte aktuelle Job-E-Mails für Stellen als field support engineer basel in liestal bl erhalten

Weitere Job-Standorte erkunden

Tools für Jobsuchende

Arbeitgebertools

Durchsuchen

Bleiben Sie in Kontakt