15 beste Stellen als switzerland english in neuchâtel ne – aktuell auf Personalsuche

Customer Service Advisor FR/DE/ENG (fixed-term contract)
Decathlon Switzerland —Onnens, VD
- CHF 4’700 - CHF 5’100 pro Monat
- 100%
- Englisch
Direkt bewerben
Communication Manager
Takeda Pharmaceutical —Neuenburg, NE
- CHF 126’200 - CHF 173’470 pro Jahr
- 100%
- Homeoffice
- Schreibfähigkeiten
- Englisch
- Kommunikationsfähigkeit
- Urlaub aus familiären Gründen
Scientific Collaborator (m/f)
Swiss Federal Administration - Federal Office of Meteorology and Climatology MeteoSwiss —Payerne, VD
- Doktorat
- Englisch
- Master
3 Tage
Junior Scientific Writer
Hilo By Aktiia —Neuenburg, NE
- 100%
- Hybrides Arbeiten
- Microsoft Powerpoint
- Microsoft Word
- Management-Erfahrung
Direkt bewerben
Assistant Manager - Manager – Corporate Tax
KPMG —Neuenburg, NE
- 100%
- Homeoffice
- Englisch
- Bachelor
- Führungserfahrung
- Homeoffice-Möglichkeit
- Eltern-/Erziehungsurlaub
Clinical Data Manager
Hilo By Aktiia —Neuenburg, NE
- Überstunden
- Hybrides Arbeiten
- Microsoft Excel
- Englisch
- Forschungserfahrung
Direkt bewerben
Automation OT Project Engineer
Takeda Pharmaceutical —Neuenburg, NE
- CHF 85’400 - CHF 117’700 pro Jahr
- 100%
- Homeoffice
- Management-Erfahrung
- Schreibfähigkeiten
- Englisch
- Urlaub aus familiären Gründen
Automation Data Engineer
Takeda Pharmaceutical —Neuenburg, NE
- CHF 85’400 - CHF 117’700 pro Jahr
- 100%
- Homeoffice
- Englisch
- Personalführung
- Projektmanagement
- Urlaub aus familiären Gründen
Junior Embedded Software Engineer (m/f/d)
Sonova —Murten, FR
- Englisch
- Bachelor
- Scripting
Senior Director, Quality Operations EU
Integra LifeSciences —Le Locle, NE
- 100%
- Englisch
- Bachelor
- Produktion
13 Tage
Automation Technician
Destinus —Payerne, VD
- 100%
- Hybrides Arbeiten
- Schemata
- Englisch
- SPS-Steuerung
Direkt bewerben
Technician Mechanical F/A-18 m/w/d
RUAG MRO Holding AG —Payerne, VD
- 100%
- Englisch
- Homeoffice-Möglichkeit
Digital IC Design Engineer
onsemi —La Tène, NE
- 100%
- Englisch
- Master
- Recruiting
Senior Digital IC Verification Engineer
onsemi —La Tène, NE
- 100%
- Englisch
- Master
- Recruiting
Senior Principal Digital IC Design Engineer - Digital Compute Team
onsemi —La Tène, NE
- 100%
- Homeoffice
- Doktorat
- Englisch
- Master
- Homeoffice-Möglichkeit

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Customer Service Advisor FR/DE/ENG (fixed-term contract)

Decathlon Switzerland -
Onnens, VD

Direkt bewerben

Details zur Stelle

100% | Befristet | Pensum: 90-100%
CHF 4’700 - CHF 5’100 pro Monat

Qualifikationen

Französisch
Englisch
Interviewen
Italienisch
Deutsch

Vollständige Stellenbeschreibung

Location: Onnens (Moving to the Bern area in November 2026)

Duration: 5 to 6 months

YOUR CHALLENGE AND THE CONTEXT

At Decathlon Switzerland, our Customer Relations Center (CRC) is entering a major transition phase. We are actively preparing for the relocation of our site to Niederwangen (Bern/Fribourg area) in November 2026.

Because of this upcoming move, we anticipate several shifts and internal movements within the team. To keep our boat steady and continue delivering a "best-in-class" experience during this transition, we need a proactive and trilingual Customer Service Advisor to step in and support our customers.

While this is a CDD, we value talent and long-term potential.

WHAT YOU WILL ACTUALLY DO

You won't just be answering the phone; you will own the customer experience from A to Z. Your daily missions:

1. Satisfy my customer with “the best in class” omnichannel customer experience

Provide seamless support across all channels (Chat, Phone, Social Media).
Act as the "Voice of the Customer" to improve digital tools and processes.
Key KPIs: Net Promoter Score (NPS) & CSAT > 85%.

2. Satisfy my customer by delivering a seamless end-to-end journey, from purchase to delivery

Transform inquiries into sales opportunities through proactive advice.
Manage complex B2B mandates and technical after-sales dossiers (Location, Buyback, Repair).
Handle high-level logistics and payment disputes.
Key KPIs: Growth in Gross Merchandise Value (GMV), ARPU, and First Contact Resolution (FCR).

3. Satisfy my customers by ensuring safety procedures

Guarantee 100% compliance with data protection and financial security procedures.
Rigorous management of product recalls and fraud prevention.
Monitor quality for external service providers.
Key KPIs: Zero security breaches and audit compliance.

WHO YOU ARE ?

Language pro: Fluent in French, German and English (Italian is a strong plus). This is essential for our B2B and Swiss-wide operations.
Experience: we highly value Retail experience and / or a strong "customer satisfaction” mindset.
Relocation ready: the office is currently based in Onnens but you must be mobile for our new warehouse/hub near Fribourg/Bern this October.
Decathlon mindset: You are vital, responsible, and authentic. You are a team player who thrives in a fast-paced environment.
Internal mobility rules: If applying internally, you must have at least 12 months of seniority in your current position and have the validation of your current Leader.

THE DEAL

To make sure our expectations perfectly align, here are the specifics of the role:

Contract and duration: This is a Temporary Replacement Contract (CDD) starting ASAP until end of this year
The future: there is no strict guarantee of an extension or a permanent contract (CDI) at the end of this period. However, we value great talent. If you shine and an opportunity arises, transitioning to a CDI is definitely a possibility.
Location: You will be based in Onnens, with the understanding that the site will relocate to Niederwangen in November 2026.

THE RECRUITMENT PROCESS

We need someone ready to jump in quickly. Here is how we will proceed:

Online Assessment and language tests MANDATORY (to validate your trilingual skills and personality fit).
Interviews: If your profile matches, you will go through 2 to 3 interview stages to meet the team and ensure we are a great fit for each other.

Ready to play? Apply today!

Direkt bewerben

Erweiterte Suche

switzerland english Jobs in neuchâtel ne

Customer Service Advisor FR/DE/ENG (fixed-term contract)

Communication Manager

Scientific Collaborator (m/f)

Junior Scientific Writer

Assistant Manager - Manager – Corporate Tax

Clinical Data Manager

Automation OT Project Engineer

Automation Data Engineer

Junior Embedded Software Engineer (m/f/d)

Senior Director, Quality Operations EU

Automation Technician

Technician Mechanical F/A-18 m/w/d

Digital IC Design Engineer

Senior Digital IC Verification Engineer

Senior Principal Digital IC Design Engineer - Digital Compute Team

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