20 beste Stellen als continuous improvement in zürich, zh – aktuell auf Personalsuche

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Direkt bewerben
14 Tage
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Private Customer Support Expert (f/m/d) | 80-100% | Hybrid working model | Zürich

SMG Swiss Marketplace Group AG Switzerland
Zürich, ZH

Direkt bewerben

Details zur Stelle

Pensum: 90-100%
vor 14 Tagen

Leistungen

Eltern-/Erziehungsurlaub

Qualifikationen

Französisch
Kundendienst
Englisch
Kundensupport
Italienisch
Kommunikationsfähigkeit
Deutsch

Vollständige Stellenbeschreibung

Company Description

Welcome to SMG Swiss Marketplace Group!
SMG is a pioneering network of online marketplaces and a leading European digital company that simplifies people’s lives with forward-looking products.
We operate leading marketplaces across real estate, automotive, general classifieds, and finance & insurance. We’re driven by our values: Better Together, Aim High, and Act Responsibly.

Job Description

Your Mission

As a Private Customer Support Expert in the Private Customer Support Team Real Estate, you will play a crucial role in ensuring high-quality and reliable handling of customer inquiries, including complex and escalated cases. This role allows you to drive quality and continuous improvement of operational workflows while enabling and supporting the support team while contributing to our overarching goals and mission. Join our dynamic team, located in six countries (Switzerland, Serbia, Vietnam, France, Germany, and India), where creativity thrives. Together, we tackle challenges, celebrate successes, and keep learning and growing.

Specifically, you will work on:

Handling customer inquiries across multiple platforms (Homegate, ImmoScout24, Flatfox) in (D/F/I/E), ensuring a professional and customer-oriented communication
Managing and resolving complex and escalated cases, including legally or reputationally sensitive topics
Driving quality assurance through ticket reviews, audits, and continuous improvement of support processes
Maintaining and evolving support guidelines, FAQs, and knowledge base content
Coaching and onboarding support agents, providing expert guidance on quality and complex cases

Your responsibilities will evolve as we grow.

Qualifications

What will you bring to the ride?

Several years of experience in Customer Support or Customer Service
Strong expertise in support processes, tools, and handling escalations
Excellent communication skills in German, French, and English, and good communication skills in Italian
High quality and service orientation with strong sense of ownership
Structured, solution-oriented mindset with the ability to work independently

Additional Information

What do we offer?

6 weeks of holidays per year (plus option to buy 10 extra)
40-hour work week with flexitime (capped at 45 hours)
Generous parental leave: 18 weeks for maternity and 6 weeks for paternity/adoption
SBB Half-Fare Card and first-class travel between SMG offices in Switzerland
Gender-neutral pay and transparent career paths
An inclusive and innovative environment where your voice matters

Recruitment Process

We keep hiring simple and human:

Initial Screening Call
Meeting the Hiring Manager / Technical Assessment
Team Fit Meeting

About Us

SMG Swiss Marketplace Group is a pioneering network of online marketplaces and a cutting-edge digital company that simplifies people’s lives with innovative products.
SMG Swiss Marketplace Group provides customers with the best tools to meet their life decision needs. The portfolio includes Real Estate (ImmoScout24, Homegate, Flatfox, Immostreet.ch, alle-immobilien.ch, home.ch, Publimmo, Acheter-Louer.ch, CASASOFT, IAZI), Automotive (AutoScout24, MotoScout24), General Marketplaces (anibis.ch, tutti.ch, Ricardo) and Finance & Insurance (FinanceScout24, moneyland.ch).

Disclaimer

SMG Swiss Marketplace Group primarily engages with candidates directly. We do not accept unsolicited resumes or candidate profiles from recruitment agencies unless we have specifically requested their assistance for particular roles. Any submissions made without a prior request from our Talent Acquisition team will not be acknowledged or considered. We appreciate the understanding and cooperation of recruitment agencies in respecting this policy.

Direkt bewerben

Erweiterte Suche

continuous improvement Jobs in zürich, zh

Private Customer Support Expert (f/m/d) | 80-100% | Hybrid working model | Zürich

Payments Processing/Credit Card Specialist 100% (f/m/d) - (Contract through our external payroll partner with immediate start until 31.12.2027 with possible extension)

Continuous Improvement Specialist Intralogistics & SCM Quality (m/f/d), (80-100%)

Director, Field Engagement IT Product Manager

Junior Sales Representative (Recent Graduate / Entry Level)-Switzerland

Process & Billing Specialist (f/m/d) | 100% | Hybrid working model | Zurich

Global Category Management Demand Planning Specialist - Fashion, Luxury & WJA

Payments Investigations Specialist 80 - 100% (f/m/d)

Head of Operational Model Excellence, Credit & Surety (Hybrid; m/f/x/d; 80-100%), Zurich (Zurich, CH)

Talent Acquisition Senior Specialist (all genders) – Campus Recruiter

Global SCM Training Leader, BU Transformers (f/m/d)

Global Head of Brand Events

Business Analyst

Strategic Buyer – Direct Materials 80 – 100% (f/m/d)

Intern in Internal Communications & Culture (100%)

Intern Group Audit Operations (80%-100%) 12 months

Internship in Planning & Fulfillment 80 - 100% (f/m/d)

Team Head Data Center of Excellence 100% (f/m/d)

Logistics Specialist

Client Relationship Officer

Ich möchte aktuelle Job-E-Mails für Stellen als continuous improvement in zürich, zh erhalten

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