20 beste Stellen als global business in zürich zh – aktuell auf Personalsuche

Customer Care Specialist Switzerland
BYD Europe —Zug, ZG
- 100%
- Hybrides Arbeiten
- Bachelor
- Kommunikationsfähigkeit
Executive Assistant, Global Commercial Organization
Logitech —Zürich, ZH
- 100%
- Englisch
- Organisationstalent
- Kommunikationsfähigkeit
- Homeoffice-Möglichkeit
1 Tag
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managementsolutions —Zürich, ZH
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Parfums Christian Dior —Zürich, ZH
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EY —Zürich, ZH
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Cordis —Zürich 1 Sihlpost, ZH
- 100%
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Pandektes —Zürich, ZH
- 100%
- Hybrides Arbeiten
- Englisch
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Sika —Zürich, ZH
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Country Manager B2B (m/f/x) - Decathlon Switzerland - DE/ENG
Decathlon Suisse —Spreitenbach, AG
1 Tag
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iCapital —Zürich, ZH
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KPMG Schweiz —Zürich, ZH
- 100%
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On AG —Zürich, ZH
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On AG —Zürich, ZH
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Global Product Manager Housings & Accessories
Mettler Toledo —Urdorf, ZH
- Englisch
- Bachelor
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Schneider Electric —Baden, AG
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NetApp —Wallisellen, ZH
- 100%
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StepStone Group —Zürich, ZH
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JPMorganChase —Zürich, ZH
- 100%
- Microsoft Powerpoint
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- Englisch

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Customer Care Specialist Switzerland

BYD Europe -
Zug, ZG

Jetzt bewerben

Details zur Stelle

100%

Qualifikationen

Bachelor
Kommunikationsfähigkeit

Vollständige Stellenbeschreibung

Location: Switzerland | Full-Time
Department: After Sales

Reports to: Head of After sales in Switzerland

Key Responsibilities:

1. Customer & Dealer Support:

Act as the primary point of contact for customer complaint resolution within the company, continuously monitoring customer complaint ticket resolution.
Work closely with service partners to ensure a timely resolution of all customer complaint tickets. Ensure outstanding customer complaint resolution times and NPS.
If required, communicate with customers directly to provide updates and solutions regarding their inquiries, ensuring an effortless and personalized experience.
Document all customer interactions and updates accurately in the CRM system, ensuring data is clean and up-to-date.

2. Process Optimization & Communication:

Identify opportunities for process improvement in daily customer care operations, focusing on enhancing communication between customers, dealers, and internal teams.
Work closely with internal teams and external service providers to streamline workflows, optimize processes, and ensure effective issue resolution.
Support internal stakeholders by providing insights from customer and dealer interactions to refine processes, systems, and communication strategies.

3. Customer-Centric Approach:

Drive a customer-first mindset by delivering seamless support and fostering trust across all customer touchpoints.
Gather and analyze customer feedback to continually enhance service quality and customer satisfaction.
Anticipate customer needs by understanding market trends and the competitive landscape.

4. Representation & Advocacy:

Be the face of the company, representing its values and commitment to customer satisfaction in all interactions.
Serve as a key ambassador for the brand, fostering positive relationships with customers and dealers alike.

Additional Requirements:

Occasional business trips may be required.

Qualifications:

Bachelor degree or similar.
Proven experience in customer care, dealer support, or a similar role in the automotive industry is a plus.
Strong interpersonal and communication skills, with the ability to manage multiple stakeholders effectively.
Proficiency with CRM tools and a keen eye for detail in data documentation.
A customer-focused mindset with the ability to anticipate and meet customer needs.
Analytical and problem-solving skills to address complex customer or dealer issues.
Ability to work collaboratively across departments and handle a dynamic, fast-paced environment.

What We Offer

Competitive remuneration package.

A fast-paced dynamic environment in a successful international organization.

International exposure with the chance to adapt locally and make a difference.

Growth potential

Be part of the future

BYD (Build Your Dreams) is a global leader in electric vehicles, batteries, and sustainable energy solutions, driving innovation and shaping the future of mobility in over 70 countries worldwide.

Jetzt bewerben

Erweiterte Suche

global business Jobs in zürich zh

Customer Care Specialist Switzerland

Executive Assistant, Global Commercial Organization

BUSINESS CONSULTANT ZURICH

INTERN E-BUSINESS & TRADE MARKETING SWITZERLAND - AUSTRIA (M/W/D) 100%

Junior Global Brand Manager BEAR

Investor Relations & Business Development Associate

Senior Consultant - Business Consulting - Digital Logistics and Fulfillment

Junior Sales Representative (Recent Graduate / Entry Level)-Switzerland

Business Development Representative - Swiss market

Business Analyst / Requirements Engineer

Country Manager B2B (m/f/x) - Decathlon Switzerland - DE/ENG

Business Operations, Asset/Marketing Manager - Assistant Vice President / Vice President

Praktikant:in - Finance Transformation & Global Services

Head of Business & Financial Communication

Director of Global Customer Service

Global Product Manager Housings & Accessories

HR Business Partner 60-100% (w/m/d)

Global Client Executive

2026 Private Debt Intern

2027 Corporate & Investment Bank - Global Investment Banking Analyst Program - Off-Cycle Internship - Zurich

Ich möchte aktuelle Job-E-Mails für Stellen als global business in zürich zh erhalten

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