20 beste Stellen als aviation in basel, bs – aktuell auf Personalsuche

Customer Relationship Manager
Swiss AviationSoftware —Allschwil, BL
- Wartung
- Englisch
- Microsoft Office
- Mitarbeiterrabatt
- Pensionskasse
Internship - Customer Service - 6 months
Jet Aviation —Basel, BS
- Englisch
- Vor Ort
- Praktikum
Internship - Real Estate - 6-12 months
Jet Aviation —Basel, BS
- Management-Erfahrung
- Keine Berufserfahrung erforderlich
- Englisch
11 Tage
Data Integration Consultant (AMOS)
Swiss AviationSoftware —Allschwil, BL
- Oracle
- Bis zu 50% Reiseanteil
- Englisch
- Mitarbeiterrabatt
- Pensionskasse
Product Owner - Material Planning
Swiss AviationSoftware —Allschwil, BL
- Teilzeit
- Homeoffice
- Master
- Kommunikationsfähigkeit
- Mitarbeiterrabatt
- Pensionskasse
Release Manager
Swiss AviationSoftware —Allschwil, BL
- Informatik
- Management-Erfahrung
- Bachelor
- Mitarbeiterrabatt
- Pensionskasse
Process Management in Finance and Accounting (m/f/d)
Swiss AviationSoftware Ltd. —Allschwil, BL
- 100%
- Homeoffice
- Englisch
- Microsoft Office
- Bachelor
- Eltern-/Erziehungsurlaub
8 Tage
Product Owner - Material Planning (100%, all genders) at SWISS Aviation Software
Swiss AviationSoftware Ltd. —Allschwil, BL
- 100%
- Englisch
- Windows
- Erfahrung mit Netzwerken
- Eltern-/Erziehungsurlaub
8 Tage
Business Consultant / Airline & MRO / Implementation Project expert
Swiss AviationSoftware —Allschwil, BL
- Management-Erfahrung
- PMP
- Wartung
- Eltern-/Erziehungsurlaub
- Mitarbeiterrabatt
8 Tage
Workshop Technician - Cabin Installation
Jet Aviation —Basel, BS
- Abendschicht
- Englisch
- Vor Ort
Finance and Accounting Specialist (Asset Accounting) (m/f/diverse)
Swiss AviationSoftware Ltd. —Allschwil, BL
- Teilzeit
- Homeoffice
- Management-Erfahrung
- Englisch
- Microsoft Office
- Eltern-/Erziehungsurlaub
8 Tage
Lead Manager
Swiss AviationSoftware —Allschwil, BL
- Management-Erfahrung
- Englisch
- Microsoft Office
- Mitarbeiterrabatt
- Pensionskasse
Technical Trainer / Training Specialist (F/M)
Hubworkair —Basel, BS
- Management-Erfahrung
- Wartung
- Englisch
Business Consultant / Finance & Supply Chain expert / EMEA
Swiss AviationSoftware —Allschwil, BL
- Management-Erfahrung
- Wartung
- Englisch
- Eltern-/Erziehungsurlaub
- Mitarbeiterrabatt
8 Tage
Electro Technician - Late
Jet Aviation —Basel, BS
- Nachtschicht
- Englisch
- Vor Ort
- Produktion
Workshop Technician - Finishing & Integration
Jet Aviation —Basel, BS
- Englisch
- Microsoft Office
- Montage
Team Leader IT I&S
Swiss AviationSoftware —Allschwil, BL
- Englisch
- Windows
- Erfahrung mit Netzwerken
- Mitarbeiterrabatt
- Pensionskasse
Internship SCM Procurement - 6 months
Jet Aviation —Basel, BS
- Microsoft Excel
- Management-Erfahrung
- Englisch
11 Tage
Solutions Analyst
Jet Aviation —Basel, BS
- Englisch
- Analysefähigkeit
- Bachelor
Internship - AI Engineering - 6 months
Jet Aviation —Basel, BS
- Englisch
- Analysefähigkeit
- Vor Ort

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Customer Relationship Manager

Swiss AviationSoftware
Allschwil, BL

Jetzt bewerben

Details zur Stelle

Leistungen

Mitarbeiterrabatt
Pensionskasse

Qualifikationen

Wartung
Englisch
Microsoft Office
Bachelor
Flugzeugwartung
HubSpot
Kommunikationsfähigkeit

Vollständige Stellenbeschreibung

Swiss AviationSoftware is a 100% subsidiary of Lufthansa Technik, and along with our partners in the Digital Tech Ops Ecosystem, leads the digital transformation of the aviation industry in technical asset operation. As the developer of the world's leading software AMOS, Swiss-AS manages successfully maintenance, engineering and logistics requirements of modern airlines. To strengthen our position at the forefront of this global market, we are looking for dedicated employees who would like to work in a fascinating international environment with more than 200 customers worldwide.

The CRM & Account Management team plays a central role in owning and growing assigned customer accounts across AMOS and the broader LHT digital ecosystem. The CRM & Account Manager combines strategic account development, day-to-day operational excellence, and commercial ownership to ensure long-term customer satisfaction and value creation. Acting as the primary interface with assigned accounts, this role bridges customer needs and internal capabilities across Product Management, R&D, and Customer Services.

We're looking for a motivated new colleague ready to take ownership across the full account lifecycle, from strategy to execution to commercial growth.

Our top 3 selection criteria

Previous experience in aircraft maintenance activities with a solid understanding of industry business processes and related software solutions.
Proven track record spanning strategic account management, operational customer support, and commercial ownership.
Excellent interpersonal and communication skills, willingness to adapt and active listening.

Tasks

Strategic

Develop and maintain account plans covering stakeholder mapping, risk and opportunity mapping, product interdependencies, and long-term growth objectives.
Act as the primary strategic contact for assigned accounts, building trust-based relationships and positioning as a consultative partner.
Own the collection and synthesis of customer needs, expectations, and trends; acting as the voice of the customer internally and the voice of Swiss-AS externally.
Stay updated on industry trends and emerging technologies to proactively shape the customer relationship.

Operational

Serve as the primary operational contact for assigned accounts, ensuring customer needs are addressed promptly and effectively.
Conduct regular reviews and meetings with customers to assess satisfaction, monitor adoption levels, and identify areas for improvement.
Monitor customer health across adoption, satisfaction, and engagement, identifying risks early and coordinating mitigation actions.
Coordinate internally with Product Management, Development, and Customer Services to manage escalations and ensure delivery commitments are met.
Keep customers informed on product updates, new features, and roadmap developments across AMOS, Aviatar, and flydocs.
Propose tailored support solutions adapted to the specific activities and needs of each customer.
Maintain accurate customer records, contacts, and interaction logs in CRM tools to ensure shared visibility across Swiss-AS.
Contribute, as author or organizer, to global customer communication channels such as mailings, surveys, and events.

Commercial

Own and lead commercial discussions through to closure for assigned existing accounts.
Identify, drive, and close upsell and cross-sell opportunities across the LHT digital ecosystem.
Build and maintain a 3-12 month pipeline of expansion opportunities.
Support customers in planning and prioritizing their investments across the ecosystem, including guidance on applicable charges and budget preparation.
Identify and develop strategic reference customers in collaboration with relevant internal teams.

Skills

Strong interpersonal skills and a solution-oriented mindset.
University degree preferred.
English mandatory: excellent written and verbal communication and presentation skills. Additional languages are an advantage.
Knowledge of AMOS and familiarity with the broader LHT digital ecosystem products is a strong plus.
Proficiency in MS Office applications and CRM software products (e.g., Zoho, HubSpot, Confluence).
Team player, flexible, proactive, and able to work independently in a fast-paced environment.
Willingness to travel (20%).

What we offer

Working in an open and cooperative environment with a motivated and friendly team
Flexible working hours (flex time model)
Hybrid work model
Flight and travel discount
Excellent working conditions in pleasant surroundings
Good professional and personal development opportunities
Highly appealing pension fund scheme/retirement savings plan
An international work environment with people from around the globe

Workplace & Culture

This is the environment where your meaningful work impacts our customers, our communities and everyone who experiences AMOS. You develop technical skills, increase your knowledge about aviation and new technologies, meet different cultures, and always be yourself. Your work significantly impacts people's lives, technically and as human beings, and contributes to the formation of our future. In addition, you can be part of a fantastic multicultural and international team with a family spirit. We love to travel, laugh, work, be creative, play sports, and, last but not least, do our best work together.

Jetzt bewerben

Erweiterte Suche

aviation Jobs in basel, bs

Customer Relationship Manager

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Internship - Real Estate - 6-12 months

Data Integration Consultant (AMOS)

Product Owner - Material Planning

Release Manager

Process Management in Finance and Accounting (m/f/d)

Product Owner - Material Planning (100%, all genders) at SWISS Aviation Software

Business Consultant / Airline & MRO / Implementation Project expert

Workshop Technician - Cabin Installation

Finance and Accounting Specialist (Asset Accounting) (m/f/diverse)

Lead Manager

Technical Trainer / Training Specialist (F/M)

Business Consultant / Finance & Supply Chain expert / EMEA

Electro Technician - Late

Workshop Technician - Finishing & Integration

Team Leader IT I&S

Internship SCM Procurement - 6 months

Solutions Analyst

Internship - AI Engineering - 6 months

Ich möchte aktuelle Job-E-Mails für Stellen als aviation in basel, bs erhalten

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