20 beste Stellen als matter expert in canton de zurich – aktuell auf Personalsuche

Private Customer Support Expert (f/m/d) | 80-100% | Hybrid working model | Zürich
SMG Swiss Marketplace Group AG Switzerland —Zürich, ZH
- Hybrides Arbeiten
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- Englisch
- Kommunikationsfähigkeit
- Eltern-/Erziehungsurlaub
Direkt bewerben
14 Tage
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With us, you not only develop exciting projects, but also yourself.
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GFC Services SA —Zürich, ZH
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On AG —Zürich, ZH
- Erfahrung in der IT
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Freelancer – Quantitative Risk Consultant
KPMG Switzerland —Zürich, ZH
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- Analysefähigkeit
- Bachelor
- Homeoffice-Möglichkeit
- Eltern-/Erziehungsurlaub

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matter expert jobs near canton de zurich

Private Customer Support Expert (f/m/d) | 80-100% | Hybrid working model | Zürich

SMG Swiss Marketplace Group AG Switzerland
Zürich, ZH

Direkt bewerben

Details zur Stelle

Pensum: 90-100%
vor 14 Tagen

Leistungen

Eltern-/Erziehungsurlaub

Qualifikationen

Französisch
Kundendienst
Englisch
Kundensupport
Italienisch
Kommunikationsfähigkeit
Deutsch

Vollständige Stellenbeschreibung

Company Description

Welcome to SMG Swiss Marketplace Group!
SMG is a pioneering network of online marketplaces and a leading European digital company that simplifies people’s lives with forward-looking products.
We operate leading marketplaces across real estate, automotive, general classifieds, and finance & insurance. We’re driven by our values: Better Together, Aim High, and Act Responsibly.

Job Description

Your Mission

As a Private Customer Support Expert in the Private Customer Support Team Real Estate, you will play a crucial role in ensuring high-quality and reliable handling of customer inquiries, including complex and escalated cases. This role allows you to drive quality and continuous improvement of operational workflows while enabling and supporting the support team while contributing to our overarching goals and mission. Join our dynamic team, located in six countries (Switzerland, Serbia, Vietnam, France, Germany, and India), where creativity thrives. Together, we tackle challenges, celebrate successes, and keep learning and growing.

Specifically, you will work on:

Handling customer inquiries across multiple platforms (Homegate, ImmoScout24, Flatfox) in (D/F/I/E), ensuring a professional and customer-oriented communication
Managing and resolving complex and escalated cases, including legally or reputationally sensitive topics
Driving quality assurance through ticket reviews, audits, and continuous improvement of support processes
Maintaining and evolving support guidelines, FAQs, and knowledge base content
Coaching and onboarding support agents, providing expert guidance on quality and complex cases

Your responsibilities will evolve as we grow.

Qualifications

What will you bring to the ride?

Several years of experience in Customer Support or Customer Service
Strong expertise in support processes, tools, and handling escalations
Excellent communication skills in German, French, and English, and good communication skills in Italian
High quality and service orientation with strong sense of ownership
Structured, solution-oriented mindset with the ability to work independently

Additional Information

What do we offer?

6 weeks of holidays per year (plus option to buy 10 extra)
40-hour work week with flexitime (capped at 45 hours)
Generous parental leave: 18 weeks for maternity and 6 weeks for paternity/adoption
SBB Half-Fare Card and first-class travel between SMG offices in Switzerland
Gender-neutral pay and transparent career paths
An inclusive and innovative environment where your voice matters

Recruitment Process

We keep hiring simple and human:

Initial Screening Call
Meeting the Hiring Manager / Technical Assessment
Team Fit Meeting

About Us

SMG Swiss Marketplace Group is a pioneering network of online marketplaces and a cutting-edge digital company that simplifies people’s lives with innovative products.
SMG Swiss Marketplace Group provides customers with the best tools to meet their life decision needs. The portfolio includes Real Estate (ImmoScout24, Homegate, Flatfox, Immostreet.ch, alle-immobilien.ch, home.ch, Publimmo, Acheter-Louer.ch, CASASOFT, IAZI), Automotive (AutoScout24, MotoScout24), General Marketplaces (anibis.ch, tutti.ch, Ricardo) and Finance & Insurance (FinanceScout24, moneyland.ch).

Disclaimer

SMG Swiss Marketplace Group primarily engages with candidates directly. We do not accept unsolicited resumes or candidate profiles from recruitment agencies unless we have specifically requested their assistance for particular roles. Any submissions made without a prior request from our Talent Acquisition team will not be acknowledged or considered. We appreciate the understanding and cooperation of recruitment agencies in respecting this policy.

Direkt bewerben

Erweiterte Suche

matter expert Jobs in canton de zurich

Private Customer Support Expert (f/m/d) | 80-100% | Hybrid working model | Zürich

Subject Matter Expert - Industrial Refrigeration

Compliance Officer / MLRO Switzerland & Liechtenstein

Chief of Staff - Retail Strategy

Veeva Vault CRM Architect / Expert 80-100%

Senior Lead - Copy

Event Service Expert

Supplier Risk Specialist (Third Party Risk Management) 60% - 80% (f/m/d) - (Contract through our external payroll partner with immediate start until 18.12.2026 with possible extension)

Director of Global Customer Service

Global Head of Brand Events

Lead - Archive Management

Head of Risk

Guest Experience Expert

With us, you not only develop exciting projects, but also yourself.

Technical Support Specialist 100%

Global SCM Training Leader, BU Transformers (f/m/d)

Senior Medical Scientist - Sponsor-dedicated (Switzerland, Morges - 3 days at office)

Manager

Senior Lead Producer - Special Projects

Freelancer – Quantitative Risk Consultant

Ich möchte aktuelle Job-E-Mails für Stellen als matter expert in canton de zurich erhalten

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