We are looking for a Business Operations Lead to drive local Commercial Excellence initiatives at CSL in Switzerland, with a dedicated focus on Sales Force Effectiveness, CRM ownership, and integrated account management.
The role further strengthens data-driven decision-making through aligned reporting (e.g. Power BI) and the use of local market research to support strategic planning. It also builds digital capabilities and omnichannel customer engagement across teams. This role integrates and develops the Customer Service function, including processes, systems (e.g. SAP), positioning Customer Service as a competitive advantage.
The position ensures close collaboration with above-market and DACH teams, oversees congresses, events, and educational platforms, and contributes as a member of the country leadership team with strong cross-functional team building.
In this position you will be directly reporting to the General Manager CSL Switzerland.
Key Responsibilities
Act as a cross-functional team lead and member of the Country Leadership Team
Drive local Sales Force Effectiveness, Analytics, and Strategic Insights in close collaboration with local teams and above-market/DACH functions
Lead the digital and omnichannel (OC) engagement approach, including processes, frameworks, and cross-functional projects in coordination with BU and DACH teams
Oversee congress and event management for CSL Switzerland
Integrate and further develop Customer Service as a key business capability
Main Tasks
Leadership
Contribute as a Country Leadership Team member and actively support the development of the CSL Switzerland culture
Act as a change management lead in a dynamic, evolving matrix environment
Lead and develop a team of up to 11 headcounts, including a management layer
CSL CH Commercial Excellence: Sales Force Effectiveness, Analytics and Strategic Insights
Localize segmentation and targeting across all sales lines, aligned with DACH standards
Localize goal setting and incentive calculations in alignment with DACH frameworks
Own and manage the local CRM system, including harmonization initiatives
Lead rollouts and trainings for local teams (e.g. Smart 2.0, segmentation)
Drive Integrated Account Management in close collaboration with cross-functional partners
Localize and manage BI solutions, including data warehouse, data models, Power BI, and reporting
Generate local insights in collaboration with DACH and global teams
Conduct local market research to support brand strategies
Localize patient flow models and forecasts based on global tools and methodologies
Lead local opportunity screening and business case development
CSL CH Customer Service
Integrate Customer Service into one unified CSL Switzerland Customer Service team
Drive system harmonization, including SAP implementation
Lead Customer Supply Management and develop Customer Service as a competitive advantage
Manage key customers, including hospitals and wholesalers, on a regular basis
CSL CH Digital enablement
Build and implement a local CSL Switzerland framework for digital and omnichannel engagement across Marketing, Sales, and Medical
Support execution of the digital and OC engagement strategy
Develop and manage an integrated local website strategy in compliance with internal SOPs
Work closely with the DACH Digital Enablement Lead
Congress & Event Management
Develop and implement a CSL Switzerland framework for congress and event management
Build and continuously evolve CSL Switzerland’s visibility concept at congresses and events
Provide support to Business Units and functions
Lead transparency reporting and ensure full compliance with internal SOPs
Your Profile
Bachelor’s degree or higher in Business, Life Sciences, or a related field
Minimum of 8 years’ experience in Sales Force Effectiveness, Marketing, Sales, and complex project management within the pharmaceutical industry
Strong team player with excellent communication and interpersonal skills and a high level of customer focus
Proven leadership capabilities, including direct and indirect leadership in highly cross-functional environments
In-depth understanding of the Swiss pharmaceutical market, including key stakeholders, roles, and channels
Strong expertise in IQVIA data, CRM systems, performance measurement, forecasting tools, and SAP
Professional level in German, French, and English
Advanced computer skills, including Microsoft Office; solid understanding of data warehouse and business intelligence technologies
Strong project management experience with excellent organizational skills
Self-motivated, resourceful, and able to perform effectively under tight deadlines and time pressure
If you are interested in this exciting opportunity and would like to contribute to the continued success of CSL Switzerland, we look forward to receiving your application via our online application platform.
