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Guest Experience Specialist & Hotel receptionist

Nestlé -
La Tour-de-Peilz, VD

Jetzt bewerben

Details zur Stelle

Festanstellung | 100% | Befristet
vor 13 Tagen

Leistungen

Bezahlte Feiertage
Eltern-/Erziehungsurlaub
Mitarbeiterrabatt
Unterkunft
Pensionskasse

Qualifikationen

Französisch
Gastgewerbe
Spanisch
Kundendienst
Englisch
Microsoft Office
Empfang
Kommunikationsfähigkeit
Deutsch
Zeitmanagement

Vollständige Stellenbeschreibung

Location: La Tour-de-Peilz, Switzerland
Work model: On-site

Activity rate: 100%
Contract type / duration: Temporary contract for 24 months with option of Permanent contract
Target Start date: 1st of September 2026

Deadline for applications: 7th of June 2026

Be a force for good and grow through experiences that push you further.

As a Guest Experience Specialist & Hotel Receptionist, you will be responsible for providing personalized service and assistance to guests of the Rive Reine Nestlé Learning Center and the Residence. As the first point of contact, you will ensure a seamless and welcoming experience.

How you’ll make an impact on this role

As Guest Experience Specialist:

Warmly welcome and value guests, ensuring a home-like experience
Proactively engage with guests to meet their needs
Provide recommendations and make bookings for local attractions, activities and events; arrange group services and activities for a seamless experience
Address guest complaints promptly and diplomatically
Efficiently handle incoming and outgoing mail, packages, and messages related to the Residence and its guests
Maintain detailed records of guest preferences, requests, and feedback

As Hotel receptionist:

Smooth check-in and check-out processes
Make room & restaurant reservations, considering preferences and dietary requirements
Administrative correspondence by email
Invoicing of services & payments
Communication of daily information and weekly/monthly forecasts to other departments
Collect and check various data
Handling of safety-related operations, including fire alarm system and access control
Irregular hotel working hours (including evenings & weekends)

What will make you successful

Background in hospitality, with proven experience as a receptionist and/or a relevant role
Extensive knowledge of the local area, attractions, events, and services
Outstanding communication, interpersonal, and customer service skills, combined with a proactive and detail-oriented approach
Ability to multitask, work independently, and maintain confidentiality at all times
High level of professionalism appearance, positive attitude, open-minded and punctual
Flexible, highly organized, and skilled in time management
Fluent in French and English (German and/or Spanish an advantage)
Proficient with computer applications (Microsoft Office; knowledge of Protel is an asset);

At Nestlé Switzerland, we care about our people.

We offer a competitive and well-rounded benefits package designed to support your growth and wellbeing at work and in life:

Paid holidays beyond legal requirements
Healthcare contribution and Employee Assistance Program for you and your family
Strong employer contribution to your pension plan
Performance-based bonus
Generous parental leave and comprehensive family support solutions
Learning and development opportunities to grow your skills
Attractive employee discounts across everyday products and services

What to expect from our hiring process

Nestlé is an inclusive employer and, if needed, we are happy to provide reasonable accommodations throughout your journey with us. All information is treated confidentially.

Our workplace is fully barrier free with step free access, elevators to all floors, and accessible restrooms. We also maintain a strong safety culture, supported by modern installations and procedures to ensure a secure environment for everyone.

Our hiring process typically includes application review, a video interview with Talent Acquisition, an interview with the hiring team, a final interview and offer. We review applications on a rolling basis and close the role once a strong list of relevant candidates is identified, so we encourage you to apply early.

Ready to grow with us?

Apply now and grow through experiences that push you further.

Jetzt bewerben

Erweiterte Suche

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