About This Role
As a Field Commercial Training Partner within Global Customer Engagement & Operations (CE&O), you will play a key role in shaping and delivering the learning strategy that builds capability across global field commercial teams. You will partner closely with affiliates and cross-functional stakeholders to identify performance needs, design scalable learning solutions, and strengthen field effectiveness across the product lifecycle.
This role combines strategic contribution with hands-on delivery. You will lead onboarding and coaching initiatives across multiple therapeutic areas and pipeline assets, while driving a patient-centric learning culture globally. Operating in a highly matrixed environment, you will influence through credibility, collaboration, and strong stakeholder partnership.
What You'll Do
Own and evolve the cross-TA learning strategy, ensuring alignment with business priorities and execution plans
Lead the Cross-TA Onboarding Programme across SMA, FA, AD, PPD, and pipeline assets, ensuring end-to-end delivery
Conduct learning and performance needs assessments and translate findings into actionable learning interventions
Design and deliver scalable and practical learning solutions across global field commercial teams
Lead and continuously evolve the CE&O Coaching Programme to strengthen field capability and coaching effectiveness
Build and sustain a patient-centric learning culture across global commercial organizations
Partner closely with affiliates, local commercial training leads, and cross-functional stakeholders to co-create learning plans and curricula
Adapt communication and learning approaches for different audiences and maturity levels across regions
Identify, codify, and share best practices to strengthen learning impact globally
Oversee programme governance across geographies, including timelines, budgets, and SOP compliance
Prioritize and sequence onboarding and enablement activities in line with evolving business priorities
Balance strategic contribution with hands-on execution in a fast-paced and changing environment
Who You Are
You bring a strong sense of ownership and accountability, operating with resilience and adaptability in the face of change and ambiguity. You are proactive, solutions-oriented, and energized by building impactful learning experiences that improve field capability and business outcomes. You combine strong stakeholder management skills with sound judgment and personal maturity, influencing through credibility and collaboration rather than authority. You are curious and continuously challenge existing approaches to identify better ways of working. You bring analytical thinking, strong project management capabilities, and a practical mindset, translating business priorities into meaningful and actionable learning solutions.
Required Skills
BA/BS degree required; fluency in English required
8–12 years of pharmaceutical learning and training experience
Proven success designing and delivering impactful training programmes across the product lifecycle
Strong experience in learning strategy, onboarding, coaching, and field capability development
Demonstrated stakeholder management and programme leadership experience in matrix environments
Experience partnering with global and affiliate stakeholders across multiple geographies
Strong facilitation and communication skills, both virtual and in-person
Ability to diagnose performance needs and translate them into practical learning interventions
Strong project management and organizational skills, including governance, timelines, budgets, and SOP compliance
Ability to manage ambiguity and adapt learning strategies in fast-changing business environments
Analytical mindset with the ability to translate insights into actionable learning solutions
Field or customer-facing experience within the pharmaceutical industry advantageous
Job Level: Management
We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.
At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.
All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.
