In order to strengthen the team in our prestigious boutique in Geneva, Rue du Rhône, we are recruiting our future :
Client Advisor
Acting as an ambassador of the Maison, you will provide exceptional, consistent, and seamless client experience and embody the values of the Maison and sophistication of storytelling.
Your main missions:
Offer a unique client experience
You welcome all clients entering the store and guide them regardless of the reason of their visit (browsing, purchase, after-sales). You understand and anticipate clients’ needs and preferences, to offer tailored solutions and exceed client expectations. You accompany the client on all touchpoints (in-store sales, distant sales, E-commerce, click & collect …) maintaining the highest standard of services.
You leverage your expertise to master Maison products knowledge, services offered to clients and develop 360° vision of the Maison activity. You partner with cross-functional teams to resolve any client requests in timely manner.
Foster sales and target achievement
Consistently achieving or exceeding individual and team sales objectives, you maximize every sales opportunity by deploying the adequate selling techniques (upselling, cross selling, collaboration with other CA, backoffice …). You successfully conduct and finalize sales on any touchpoint (in-store sales, distant sales, eCommerce, etc.).
Clienteling
You develop and strengthen long lasting client relationships and foster client repeat purchase on all touchpoints. You also create and cultivate a network of contact to expand potential client base.
Effectively managing your client portfolio, you maintain accurate and up-to-date client records and information in dedicated system (data capture, qualitative and quantitative follow-up). You ensure an adequate number of contacts per client within a seamless client communication across all channels (phone, email, short message…) redacting relevant and personalized reach out. You adopt and master all “digital” tools that engage with clients inside and outside of the store (private appointment follow-up, stock inventory, wishlist, personalized catalogue, pre order proposal …) and optimize clienteling tasks.
Store Operations & Processes
You contribute fully to the operational and administrative aspects in support of the store. You perform and contribute to regular back-office operations such as data entry, product receiving, daily closures, stock counting, AFSS processing. You handle perfectly stock tools, process and flow (reservation management, transfers).
You have at least 5 to 10 years of working experience in a similar position, ideally in a high-end luxury boutique.
Passionate by the jewelry, watches, and accessories, you have excellent selling skills. You have developed an excellent networking and you are able to build truthful relationships with your clients and team. You easily use Microsoft Office suite and have strong knowledge of SAP. Finally, you are fluent in French and in English; Italian is a great plus, and any other languages would be a distinct advantage.
Client-focused and team player, you strive to discover your client needs and guide them with passion across the Brand. Sales-driven, your excellent communication skills allow you to perform in your daily activities and maintain effective relationship with customers. You are flexible and rigorous, and you work in an organized and structure manner even in case of multitasking. You create a positive and harmonious work environment.
