20 beste Stellen als customer care in kanton zug – aktuell auf Personalsuche

Customer Care Specialist Switzerland
BYD Europe —Zug, ZG
- 100%
- Hybrides Arbeiten
- Bachelor
- Kommunikationsfähigkeit
Customer Care Specialist (CH & EU), Zug (CH)
Cryptonow —Zug, ZG
- CHF 65’000 - CHF 80’000 pro Jahr
- 100%
- Englisch
- Kommunikationsfähigkeit
- Verhandlungsgeschick
Direkt bewerben
Project Coordinator
Rimac Group —Kanton Zug
- Homeoffice
- PMP
- Analysefähigkeit
- Projektmanagement
8 Tage
Quality System Auditor
Rimac Group —Kanton Zug
- Homeoffice
- Englisch
- Organisationstalent
- Kommunikationsfähigkeit
11 Tage
Key Account Manager CVRM, Region West Switzerland
AstraZeneca —Baar, ZG
- Englisch
- Projektmanagement
- Kommunikationsfähigkeit
3 Tage
Software Project Coordinator Intern
Rimac Group —Kanton Zug
- Homeoffice
- Softwareentwicklung
- Erfahrung in der IT
- Praktikum
11 Tage
Key Account Manager CVRM, Region East Switzerland
AstraZeneca —Baar, ZG
- Englisch
- Projektmanagement
- Kommunikationsfähigkeit
3 Tage
Key Account Manager CVRM, Region Central Switzerland
AstraZeneca —Baar, ZG
- Englisch
- Projektmanagement
- Kommunikationsfähigkeit
3 Tage
Interim Head of Sales, Customer Service & Marketing (f/m/d)
Hapimag —Zug, ZG
- 100%
- CRM-Software
- Salesforce
- Englisch
Intern Customer Engagement Manager Neurology
Sanofi —Rotkreuz, ZG
- Hybrides Arbeiten
- Englisch
- Marketing
- Aufstiegsmöglichkeiten
Therapeutic Specialist / Sales Representative – HIV / Region: Central Switzerland
Gilead Sciences —Zug, ZG
- 100%
- Englisch
- Bachelor
- Kommunikationsfähigkeit
Cross-Portfolio Manager
Roche —Zug, ZG
- 100%
- Management-Erfahrung
- Doktorat
- Master
2 Tage
Product Manager – Temporary Support (m/w/d, 80-100%)
Hapimag —Zug, ZG
- Microsoft Excel
- Englisch
- Bachelor
Principal Product Architect
Rimac Group —Kanton Zug
- Homeoffice
- Englisch
- Projektmanagement
- Produktion
11 Tage
Sales Representative
DiaSorin —Rotkreuz, ZG
- 100%
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
System Development Troubleshooter
Roche —Zug, ZG
- 100%
- Datenanalyse
- Englisch
- Analysefähigkeit
- Eltern-/Erziehungsurlaub
Concept Engineer (1)
Rimac Group —Kanton Zug
- Homeoffice
- Englisch
- Analysefähigkeit
- Kommunikationsfähigkeit
11 Tage
Key Account Manager Radioligand Therapy (Prostate Cancer)
Novartis —Rotkreuz, ZG
- 100%
- Englisch
- Analysefähigkeit
- Bachelor
9 Tage
Global Brand Lead Rilzabrutinib - Global Launch Center
Sanofi —Rotkreuz, ZG
- Management-Erfahrung
- Master
- Bachelor
- Eltern-/Erziehungsurlaub
13 Tage
Mechanical Design Engineer
Rimac Group —Kanton Zug
- Homeoffice
- Management-Erfahrung
- CAD
- Master
11 Tage

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Customer Care Specialist Switzerland

BYD Europe -
Zug, ZG

Jetzt bewerben

Details zur Stelle

100%

Qualifikationen

Bachelor
Kommunikationsfähigkeit

Vollständige Stellenbeschreibung

Location: Switzerland | Full-Time
Department: After Sales

Reports to: Head of After sales in Switzerland

Key Responsibilities:

1. Customer & Dealer Support:

Act as the primary point of contact for customer complaint resolution within the company, continuously monitoring customer complaint ticket resolution.
Work closely with service partners to ensure a timely resolution of all customer complaint tickets. Ensure outstanding customer complaint resolution times and NPS.
If required, communicate with customers directly to provide updates and solutions regarding their inquiries, ensuring an effortless and personalized experience.
Document all customer interactions and updates accurately in the CRM system, ensuring data is clean and up-to-date.

2. Process Optimization & Communication:

Identify opportunities for process improvement in daily customer care operations, focusing on enhancing communication between customers, dealers, and internal teams.
Work closely with internal teams and external service providers to streamline workflows, optimize processes, and ensure effective issue resolution.
Support internal stakeholders by providing insights from customer and dealer interactions to refine processes, systems, and communication strategies.

3. Customer-Centric Approach:

Drive a customer-first mindset by delivering seamless support and fostering trust across all customer touchpoints.
Gather and analyze customer feedback to continually enhance service quality and customer satisfaction.
Anticipate customer needs by understanding market trends and the competitive landscape.

4. Representation & Advocacy:

Be the face of the company, representing its values and commitment to customer satisfaction in all interactions.
Serve as a key ambassador for the brand, fostering positive relationships with customers and dealers alike.

Additional Requirements:

Occasional business trips may be required.

Qualifications:

Bachelor degree or similar.
Proven experience in customer care, dealer support, or a similar role in the automotive industry is a plus.
Strong interpersonal and communication skills, with the ability to manage multiple stakeholders effectively.
Proficiency with CRM tools and a keen eye for detail in data documentation.
A customer-focused mindset with the ability to anticipate and meet customer needs.
Analytical and problem-solving skills to address complex customer or dealer issues.
Ability to work collaboratively across departments and handle a dynamic, fast-paced environment.

What We Offer

Competitive remuneration package.

A fast-paced dynamic environment in a successful international organization.

International exposure with the chance to adapt locally and make a difference.

Growth potential

Be part of the future

BYD (Build Your Dreams) is a global leader in electric vehicles, batteries, and sustainable energy solutions, driving innovation and shaping the future of mobility in over 70 countries worldwide.

Jetzt bewerben

Erweiterte Suche

customer care Jobs in kanton zug

Customer Care Specialist Switzerland

Customer Care Specialist (CH & EU), Zug (CH)

Project Coordinator

Quality System Auditor

Key Account Manager CVRM, Region West Switzerland

Software Project Coordinator Intern

Key Account Manager CVRM, Region East Switzerland

Key Account Manager CVRM, Region Central Switzerland

Interim Head of Sales, Customer Service & Marketing (f/m/d)

Intern Customer Engagement Manager Neurology

Therapeutic Specialist / Sales Representative – HIV / Region: Central Switzerland

Cross-Portfolio Manager

Product Manager – Temporary Support (m/w/d, 80-100%)

Principal Product Architect

Sales Representative

System Development Troubleshooter

Concept Engineer (1)

Key Account Manager Radioligand Therapy (Prostate Cancer)

Global Brand Lead Rilzabrutinib - Global Launch Center

Mechanical Design Engineer

Ich möchte aktuelle Job-E-Mails für Stellen als customer care in kanton zug erhalten

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