16 beste Stellen als data specialist in kanton zug – aktuell auf Personalsuche

Customer Care Specialist Switzerland
BYD Europe —Zug, ZG
- 100%
- Hybrides Arbeiten
- Bachelor
- Kommunikationsfähigkeit
4 Tage
Spare Parts Specialist in Switzerland
BYD Europe —Zug, ZG
- Microsoft Excel
- Microsoft Outlook
- Englisch
- Pensionskasse
4 Tage
Paid Marketing Specialist / Digital Marketing Specialist (Remote)
MediaGroup Worldwide —Baar, ZG
- 100%
- Homeoffice
- Englisch
- Analysefähigkeit
- Kommunikationsfähigkeit
Direkt bewerben
Prinicipal - Industry Advisory
Genpact Onsite Services - Switzerland Branch —Zug, ZG
- 100%
- Homeoffice
- PMP
- Englisch
- Master
Direkt bewerben
2 Tage
Senior Product and Reporting Specialist - Client Content Evergreens
Partners Group —Baar, ZG
- Microsoft Excel
- Englisch
- SQL
11 Tage
Internal Sales Specialist HPE (m/w/d)
TD Synnex —Rotkreuz, ZG
- 100%
- Englisch
- Microsoft Office
Paid Marketing Specialist - Freelance APAC
MediaGroup Worldwide —Baar, ZG
- Homeoffice
- Microsoft Outlook
- Englisch
Direkt bewerben
11 Tage
Senior Digital Analytics Specialist
V-Zug AG —Zug, ZG
- 100%
- Homeoffice
- Englisch
- SQL
- Python
- Homeoffice-Möglichkeit
5 Tage
HR & Office Generalist
Landis+Gyr —Cham, ZG
- Englisch
- Microsoft Office
- Personalwesen
12 Tage
HRBP in Switzerland
BYD Europe —Zug, ZG
- Analysefähigkeit
- Bachelor
- Personalwesen
- Aufstiegsmöglichkeiten
4 Tage
Specialist AutoPart (m/w/d) 80-100%
AMAG Group —Cham, ZG
- Teilzeit
- Microsoft Excel
- Ohne Hochschulabschluss
Associate Director - Industry Advisory 3
Genpact Onsite Services - Switzerland Branch —Zug, ZG
- 100%
- Homeoffice
- PMP
- Englisch
- Master
Direkt bewerben
8 Tage
Sales Representative
DiaSorin —Rotkreuz, ZG
- 100%
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Associate Director, Global Regulatory Strategy (GRS) (m/f/d)
GlaxoSmithKline —Baar, ZG
- 100%
- Doktorat
- Schreibfähigkeiten
- Bachelor
Senior Specialist Legal Editor, Practical Law Commercial
Thomson Reuters —Zug, ZG
- 100%
- Schreibfähigkeiten
- Englisch
- Forschungserfahrung
- Homeoffice-Möglichkeit
Senior Specialist Legal Editor, Practical Law Employment
Thomson Reuters —Zug, ZG
- 100%
- Schreibfähigkeiten
- Arbeitsrecht
- Englisch
- Homeoffice-Möglichkeit

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Customer Care Specialist Switzerland

BYD Europe -
Zug, ZG

Jetzt bewerben

Details zur Stelle

100%
vor 4 Tagen

Qualifikationen

Bachelor
Kommunikationsfähigkeit

Vollständige Stellenbeschreibung

Location: Switzerland | Full-Time
Department: After Sales

Reports to: Head of After sales in Switzerland

Key Responsibilities:

1. Customer & Dealer Support:

Act as the primary point of contact for customer complaint resolution within the company, continuously monitoring customer complaint ticket resolution.
Work closely with service partners to ensure a timely resolution of all customer complaint tickets. Ensure outstanding customer complaint resolution times and NPS.
If required, communicate with customers directly to provide updates and solutions regarding their inquiries, ensuring an effortless and personalized experience.
Document all customer interactions and updates accurately in the CRM system, ensuring data is clean and up-to-date.

2. Process Optimization & Communication:

Identify opportunities for process improvement in daily customer care operations, focusing on enhancing communication between customers, dealers, and internal teams.
Work closely with internal teams and external service providers to streamline workflows, optimize processes, and ensure effective issue resolution.
Support internal stakeholders by providing insights from customer and dealer interactions to refine processes, systems, and communication strategies.

3. Customer-Centric Approach:

Drive a customer-first mindset by delivering seamless support and fostering trust across all customer touchpoints.
Gather and analyze customer feedback to continually enhance service quality and customer satisfaction.
Anticipate customer needs by understanding market trends and the competitive landscape.

4. Representation & Advocacy:

Be the face of the company, representing its values and commitment to customer satisfaction in all interactions.
Serve as a key ambassador for the brand, fostering positive relationships with customers and dealers alike.

Additional Requirements:

Occasional business trips may be required.

Qualifications:

Bachelor degree or similar.
Proven experience in customer care, dealer support, or a similar role in the automotive industry is a plus.
Strong interpersonal and communication skills, with the ability to manage multiple stakeholders effectively.
Proficiency with CRM tools and a keen eye for detail in data documentation.
A customer-focused mindset with the ability to anticipate and meet customer needs.
Analytical and problem-solving skills to address complex customer or dealer issues.
Ability to work collaboratively across departments and handle a dynamic, fast-paced environment.

What We Offer

Competitive remuneration package.

A fast-paced dynamic environment in a successful international organization.

International exposure with the chance to adapt locally and make a difference.

Growth potential

Be part of the future

BYD (Build Your Dreams) is a global leader in electric vehicles, batteries, and sustainable energy solutions, driving innovation and shaping the future of mobility in over 70 countries worldwide.

Jetzt bewerben

Erweiterte Suche

data specialist Jobs in kanton zug

Customer Care Specialist Switzerland

Spare Parts Specialist in Switzerland

Paid Marketing Specialist / Digital Marketing Specialist (Remote)

Prinicipal - Industry Advisory

Senior Product and Reporting Specialist - Client Content Evergreens

Internal Sales Specialist HPE (m/w/d)

Paid Marketing Specialist - Freelance APAC

Senior Digital Analytics Specialist

HR & Office Generalist

HRBP in Switzerland

Specialist AutoPart (m/w/d) 80-100%

Associate Director - Industry Advisory 3

Sales Representative

Associate Director, Global Regulatory Strategy (GRS) (m/f/d)

Senior Specialist Legal Editor, Practical Law Commercial

Senior Specialist Legal Editor, Practical Law Employment

Ich möchte aktuelle Job-E-Mails für Stellen als data specialist in kanton zug erhalten

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