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Field Support Engineer-Basel
Gogo Business aviation —Basel, BS
Adhere to case management standards for data collection, traceability, and issue resolution. The FSE works closely with Sales, OEM/Dealer Account Managers, and…
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field support engineer basel jobs near liestal bl

Field Support Engineer-Basel

Gogo Business aviation -
Basel, BS

Jetzt bewerben

Details zur Stelle

100% | Pensum: 90-100%

Leistungen

Ausbildung am Arbeitsplatz

Qualifikationen

Microsoft Powerpoint
Microsoft Word
CRM-Software
Telefonie
Microsoft Excel
Microsoft Outlook
Schemata
Service vor Ort
Kundendienst
Militär
CCNA
Wartung
Microsoft Office
Bachelor
Erfahrung mit Netzwerken
Flugzeugwartung
Luftfahrt

Vollständige Stellenbeschreibung

The Gogo Field Support Engineer (FSE) - Basel provides high-quality and timely technical customer support for both internal and external customers. This role is responsible for pre- and post-installation troubleshooting, onsite and remote technical assistance, training, and customer education related to aviation satellite communications and inflight connectivity systems.

The FSE works closely with Sales, OEM/Dealer Account Managers, and other cross-functional teams to ensure customer satisfaction, product sustainment, and continuous improvement in service and technical support. This position requires a high degree of technical aptitude, strong problem-solving skills, and a customer-focused mindset in a dynamic aviation environment.

COME ON BOARD THE GOGO FIELD SERVICE ENGINEERING TEAM!

How will you make a difference?

Provide telephone and onsite technical support to customers, dealers, and OEMs regarding Gogo Business Aviation and Satcom Direct systems, services, and network performance
Troubleshoot complex technical issues related to connectivity, network performance, system installations, and aircraft compatibility
Collaborate with Customer Support, Aircraft Application Engineers, and Technical Support teams to resolve escalated cases efficiently
Conduct Entry into Service (EIS) training for customers and dealers on system usage, hardware operations, and service compatibility
Support regression testing, verification of software/hardware fixes, and contribute to process improvement initiatives
Perform root cause investigations, document findings, and provide recommendations to enhance product support
Assist with reviewing and preparing technical documentation, including user manuals and installation guides
Adhere to case management standards for data collection, traceability, and issue resolution
Represent the company at trade shows, workshops, and customer meetings to promote products and services
Work closely with the Sales team to conduct customer demonstrations and provide technical expertise during client engagements
Maintain knowledge of regulatory changes affecting aviation connectivity systems and installations

Qualifications

Bachelor’s Degree in Electrical Engineering , Avionics , Aviation , a related technical field, OR equivalent military technical training
5+ years of experience in the aviation industry
4+ years of product support experience in satcom , aviation connectivity , telecommunications , or internet services
Ability to travel domestically and internationally (up to 50%) to provide on-site technical support and training
Must be located at a commutable distance from Basel, Switzerland and be eligible to work and live in the country

Required Skills, Talents & Experience

Strong understanding of networking , inflight connectivity , and satellite communication systems ( L-Band, Ku/Ka-band, VSAT, Inmarsat/Iridium )
Experience with IP-based systems , including routers , switches , and telephony networks
Knowledge of VHF communication systems and data transmission over VHF mediums
Familiarity with diagnostic tools and troubleshooting methodologies for aircraft connectivity systems
Ability to read and interpret installation manuals, wiring diagrams, and technical schematics
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and CRM software (Salesforce preferred)

Preferred Skills, Talents & Experience

EASA B2 Aircraft Maintenance License
Cisco CCNA or Network+ certification
AeroIT Certification (must obtain within 90 days of hire)
Experience with satellite-based connectivity solutions and troubleshooting
Experience using RF and network diagnostic equipment
Previous experience in a field service role supporting aviation connectivity solutions
Strong problem-solving, analytical, and decision-making skills
Excellent customer service skills with the ability to manage multiple inquiries and priorities
Ability to work independently, unsupervised, and in remote locations
Ability to maintain confidentiality and handle sensitive customer information

Additional Information

Base Pay :

Based on experience and responsibilities.

Target Annual Short-Term Incentive :

Not Eligible

Eligible for Incentive Stock Program :

Yes

Benefits :

Gogo offers competitive benefits that can fit each employee’s needs. Visit the Careers page on our website for more information at www.gogoair.com/careers .

- - -

Gogo is committed to equal opportunity. Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability.

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