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Boutique Manager & Hospitality Coordinator (M/F, 100%)
TAG Heuer —La Chaux-de-Fonds, NE
- Wochenendarbeit
- CRM-Software
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- Englisch
10 Tage
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Boutique Manager & Hospitality Coordinator (M/F, 100%)

TAG Heuer -
La Chaux-de-Fonds, NE

Jetzt bewerben

Details zur Stelle

Festanstellung | 100% | Pensum: 90-100%
vor 10 Tagen

Leistungen

Sabbatical

Qualifikationen

CRM-Software
Französisch
Oracle
Englisch
Kommunikationsfähigkeit

Vollständige Stellenbeschreibung

Position

Join TAG Heuer, where heritage meets innovation. Since 1860, TAG Heuer has fused Swiss avant-garde watchmaking with the high stakes of sport. Passion, bold design, and technical mastery bring our craftsmanship to life. Here, your ambition is supported by tailored learning opportunities, a stimulating and inclusive culture, and the resources you need to win—every day. Together, we shape the future of watchmaking and take on new challenges. Are you ready to make a difference with us?

Start date: October

Job responsibilities

Drive Sales Performance at the Boutique
- Be an exceptional ambassador for TAG Heuer, immersing clients, partners and employees in the world of TAG Heuer at our manufacture to drive sales
- Manage boutique activations through events and develop initiatives to drive client traffic to the manufacture
- Collaborate closely with the Heritage team and internal stakeholders in La Chaux-de-Fonds to ensure maximum engagement and provide exceptional visits to clients, partners and employees
- Achieve individual and boutique sales targets through expert selling techniques

Develop Client Relationships with Unforgetable Visits

- Build indelible client connections through exceptional tours of the museum and manufacture
- Work closely with the hospitality team to ensure seamless execution of visits
- Build strong relationships with TAG Heuer’s most valued clients to provide an exceptional experience in partnership with the clienteling team and regional markets/partners
- Communicate the TAG Heuer story and brand values with enthusiasm at the highest level
- Engage with wholesale and boutique staff in other regions to help strengthen client relationships
- Stay up to date on industry trends, news, and relevant social media channels to enhance engagement with clients

Ensure Operational Excellence
- Oversee daily boutique operations in coordination with management
- Utilize retail tools (CEGID, Salesforce) effectively
- Oversee after-sales processes until product return
- Ensure consistent visual merchandising standards
- Foster a positive, inclusive, and supportive work environment
- Ensure boutique maintenance and compliance with internal policies in collaboration with the General Services team

Profile

Minimum 2 years of experience in the luxury industry, ideally watchmaking
Unrivaled passion for TAG Heuer and the watchmaking industry
Strong sales and client service track record
Excellent communication and interpersonal skills; fluency in French and English is required, and additional languages are a plus
Proven clienteling ability and customer focus
High commercial awareness and attention to detail
Proficient with retail/CRM tools (e.g., CEGID, Salesforce)
Excellent personal presentation

Additional information

Please note that this Boutique Manager position is based at TAG Heuer’s headquarters. As such, the boutique is closed on weekends, and the role follows standard office hours.

Your benefits at TAG Heuer (non-exhaustive list):

A minimum of 5 weeks’ vacation, additional bridge days off, and extra leave days granted due to the company’s closure between Christmas and New Year
Sabbatical leave up to 6 months, with continued pension coverage
Attractive monthly contribution toward health insurance and access to competitive pension and benefits plans
Financial contribution toward public transportation passes and meal expenses
Tailor-made onboarding program
Career and development opportunities within the LVMH Group (internal training, mentoring, international mobility, and much more!)
Exclusive discounts on selected TAG Heuer and LVMH products

#LI-CM1

As an EDGE Certified organization, we are committed to creating a fair, equitable, and inclusive environment for all employees. Our ambition is to set industry standards and inspire our teams through an inclusive culture where every voice is heard and valued.

TAG Heuer
MAISON

1860, Saint-Imier at the very heart of the birthplace of watchmaking. A young ambitious watchmaker decides to found his own brand. His name: Edouard Heuer. At just 20 years old, he was to revolutionize the watchmaking industry by breaking away from the established rules. Ever since that time, TAG Heuer’s vocation has been to push back the boundaries and defy convention to invent incredible watches and chronographs of extreme precision. The invention of the oscillating pinion in 1887 exemplified this spirit, streamlining the chronograph’s design and enhancing its responsiveness—a principle that underpins our engineering philosophy even today. Then came the 1916 Mikrograph, the first stopwatch accurate to 1/100th of a second, cementing TAG Heuer's reputation as the precision timekeeper in competitive sports. Indeed, the world of TAG Heuer is intimately linked to motor racing and the division of time into infinitely small units, but its aura extends well beyond this arena. Capturing TAG Heuer’s ethos, our prominent partnerships and brand ambassadors express the brand’s passion for action and high performance. These include the Oracle Red Bull Racing Formula 1 Team, the TAG Heuer Porsche Formula E Team, the Formula 1 Monaco Grand Prix and Monaco Grand Prix Historique, the World Endurance Championships and the Indianapolis 500. As for TAG Heuer ambassadors, they all share the ability to stand up to pressure, constantly pushing their limits. This illustrious group includes motorsport legends Ayrton Senna and Steve McQueen, Hollywood icons Ryan Gosling, Patrick Dempsey, Alexandra Daddario, and Wi Ha Jun, and tennis stars Naomi Osaka, Felix Auger-Aliassime and Petra Kvitovà. The brand's spirit of adventure is further represented by big wave surfers Kai Lenny and Maya Gabeira, alongside rising athletes such as Sydney McLaughlin-Levrone, Fred Kerley, Summer McIntosh, and Sky Brown.

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MAISON