The MyCargoGate Group is a leading logistics company specializing in cross-border e-commerce. With headquarters in Switzerland and subsidiaries in Germany, Spain and India, we support our customers in the efficient handling of their international flows of goods. With customs clearance accounting for 95% of our business, we are one of the leading specialists in smooth international trade processes.
For our location in Bassersdorf (Zurich) we are looking for a committed personality as Team Leader E-Commerce & Warehouse (m/f/d) – 100%. In this strategic-operational leadership role, you will lead and develop our warehouse and e-commerce operations team. In doing so, you will ensure efficient processes, the highest compliance standards, precise customs clearance and first-class service provision.
Your tasks:
E-Commerce & Transport Operations
- Independently manage the entire international import and export logistics with a focus on air freight and road transport.
- Strategically and systematically monitor all complex customs clearance processes and compliance checks in accordance with applicable international trade regulations.
- Managing end-to-end B2C fulfillment processes, adhering to demanding service level agreements (SLAs) and establishing efficient returns logistics.
- Act as a direct, competent contact for customs authorities, B2C parcel service providers, air carriers, freight forwarders and global logistics partners.
- Work closely with IT to drive the seamless integration and automation of data flows between ERP, WMS, OMS, and e-commerce interfaces.
Warehouse Operations & Strategy
- Manage the strategic orientation of the entire warehouse and establish modern warehouse and inventory management strategies to ensure maximum inventory accuracy and optimal use of space.
- Define and enforce structured standard processes (SOPs) to guarantee a smooth, safe and error-free material flow from goods receipt to shipping.
- Have overall responsibility for defining, measuring, and reporting warehouse KPIs to provide visibility into operational performance and implement targeted efficiencies.
- Systematically analyze and eliminate weak points in physical processes in order to optimize processes and make the warehouse layout future-proof.
- Manage capacity and resource planning at a strategic level to ensure cost-efficient processing even with strongly fluctuating e-commerce volumes (especially in peak phases).
Quality, Safety & Compliance Management (AEO, RegB, GDP)
- Ensure the complete conformity of all processes with the strict requirements of the AEO (Authorized Economic Operator) status.
- As the responsible person, enforce the aviation security requirements as a regulated agent (RegB) in accordance with the guidelines of the Federal Office of Civil Aviation (FOCA) throughout operations.
- Ensure compliance with Good Distribution Practice (GDP) guidelines for sensitive and temperature-sensitive goods in the storage and transport process.
- Continuously develop the internal quality management system, train employees regularly and independently prepare and accompany internal and external authority and customer audits.
Leadership & People Management
- Leadership, motivation and further development of the warehouse and e-commerce team (10-14 people) as well as promotion of a partnership-based, performance-oriented and positive working atmosphere.
- Monitor team performance, provide constructive coaching and feedback, support individual employee development, and proactively nurture working relationships
- Organization of staffing, work distribution and shift planning to ensure smooth daily operations during peak and off-peak periods.
What you bring to the table:
- Several years of in-depth professional experience in warehouse logistics, e-commerce fulfillment or cross-border logistics, combined with demonstrable management experience
- Strong leadership skills with a proven ability to motivate teams, constructively solve interpersonal challenges, and drive performance
- Sound understanding of customs and export procedures as well as international shipping requirements
- Experience in shift planning and resource allocation in a dynamic, high-volume operational environment
- Good knowledge of customs regulations, export documentation and international shipping requirements
- IT affinity with very good MS Office skills (especially Excel) and practical experience in dealing with warehouse management systems (WMS), ERP systems or order management systems (OMS)
- Ability to analyze operational performance, generate reports and budgets, and identify opportunities for continuous improvement.
- Strong organizational, communication and problem-solving skills with the ability to set priorities and make informed decisions even under pressure.
- A completed apprenticeship or degree in logistics, supply chain, business administration or a related field is an advantage.
- Fluent in German and English, both written and spoken, is essential for daily cooperation with Swiss authorities, local logistics partners and our international team.
This is what we offer you:
- A dynamic and international working environment.
- Five weeks of vacation per year.
- Three days of paid training leave per year.
- Full coverage of the premiums for daily sickness allowance and accident insurance.
- A supportive team and a collegial corporate culture.
Ready to take your career to the next level? Apply today and become part of our success story!
Gehalt: CHF7’700.00 - CHF8’500.00 pro Monat
Arbeitsort: Vor Ort
