20 beste Stellen als customer service analyst in switzerland – aktuell auf Personalsuche

Business Analyst
Blockstream —Zürich, ZH
- 100%
- Management-Erfahrung
- Datenanalyse
- Englisch
Direkt bewerben
Analyst, Land Operations
Royal Caribbean Group —Basel, BS
- 100%
- Microsoft Excel
- Englisch
- Microsoft Office
Customer Experience (CX) Analyst
EPAM Systems, Inc. —Zürich, ZH
- Englisch
- Kommunikationsfähigkeit
- Eltern-/Erziehungsurlaub
- Pensionskasse
4 Tage
Sales Business Analyst for Switzerland and
Apple —Zürich, ZH
- Englisch
- Master
- Analysefähigkeit
KYC Analyst - Compliance (One-year contract)
Glencore —Zug, ZG
- 100%
- Englisch
- SPS-Steuerung
- Kommunikationsfähigkeit
- Kostenloser Parkplatz
- Eltern-/Erziehungsurlaub
- Business Analyst Intern, TimeVallée
Richemont —Bellevue, GE
- 100%
- Microsoft Powerpoint
- Microsoft Excel
- Management-Erfahrung
Manager, Inventory Operations
Vans —Stabio, TI
- 100%
- Microsoft Excel
- Microsoft Outlook
- Englisch
Direkt bewerben
Analyst, Desktop Support - Information & Technology
StepStone Group —Zürich, ZH
- Kundendienst
- Windows
- Microsoft Office
Global Logistics Analyst
VAT Vakuumventile —Haag (Rheintal), SG
- Microsoft Excel
- Englisch
- Analysefähigkeit
Compliance Monitoring Analyst - Task Force (6-month contract)
Lombard Odier & Cie —Genf, GE
- 100%
- Englisch
- Bachelor
- Führungserfahrung
Fraud Analyst Officer
Swissquote —Gland, VD
- 100%
- Englisch
- Analysefähigkeit
- Organisationstalent
Direkt bewerben
Technical Business Analyst - Mobile Platform
Avaloq —Bioggio, TI
- 100%
- Hybrides Arbeiten
- Analysefähigkeit
- Bachelor
- Kommunikationsfähigkeit
Direkt bewerben
2 Tage
GenAI Enablement Analyst
Cargill —Genf, GE
- Englisch
- Bachelor
- Kommunikationsfähigkeit
Senior Business Analyst
ELCA Informatique SA —Bern, BE
- 100%
- Hybrides Arbeiten
- Management-Erfahrung
- Englisch
- Analysefähigkeit
- Mitarbeiterrabatt
Investment Banking 2027 Off-Cycle Analyst - Zurich
Bank of America —Zürich, ZH
- Englisch
- Praktikum
- Führungserfahrung
- Eltern-/Erziehungsurlaub
IT & Business Solutions Manager
ETEL S.A. —Môtiers, NE
- 100%
- Englisch
- Master
- Bachelor
FP&A Analyst (m/f/d) (80-100%)
Accelleron —Baden, AG
- Microsoft Excel
- Analysefähigkeit
- Bachelor
Junior QA Consultant (DevOps)
QACube —Zürich, ZH
- Englisch
- JavaScript
- Scripting
Direkt bewerben
Business Analyst Finance – Shared Services
TotalEnergies —Genf, GE
- Englisch
- Master
- Rechnungswesen
Sr Principal, Business Process Analyst
Waters Corporation —Bern, BE
- Management-Erfahrung
- Salesforce
- Analysefähigkeit

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Business Analyst

Blockstream
Zürich, ZH

Direkt bewerben

Details zur Stelle

100%

Qualifikationen

Jira
Französisch
Management-Erfahrung
Datenanalyse
Englisch
Microsoft Office
SQL
Analysefähigkeit
Bachelor
Italienisch
Kommunikationsfähigkeit
Deutsch

Vollständige Stellenbeschreibung

Blockstream was founded in 2014 by Dr. Adam Back and a group of fellow cryptographers and engineers who are passionate about Bitcoin and its potential to change the world. Today, Blockstream is the leading Bitcoin company, providing cutting-edge infrastructure solutions for enterprises, institutions, and individual Bitcoin users. We develop industry-leading Bitcoin self-custody solutions, Bitcoin-based financial products, second-layer scaling technologies, and enterprise-grade blockchain infrastructure.

We are seeking a Business Analyst, a client-facing role responsible for gathering requirements, documenting business processes, and bridging the gap between business stakeholders and technical teams in blockchain and fintech implementations. This is an excellent opportunity for recent graduates or early-career professionals to develop expertise in digital assets, financial services transformation, and enterprise blockchain solutions.

Within the Service & Enterprise Solutions organization, the Business Analyst works closely with banking and institutional clients to understand their needs, document workflows, and translate complex requirements into actionable specifications. This role collaborates with Delivery Managers, Solution Architects, and Product teams to ensure blockchain solutions align with business objectives and regulatory requirements.

What You'll Be Doing (Responsibilities):

Gather and document business requirements from banking and financial services clients
Conduct stakeholder interviews and requirements elicitation sessions
Map and document business processes related to digital assets, payments, and financial services
Create functional specifications, user stories, and acceptance criteria
Analyze business processes to identify improvement opportunities
Translate business requirements into clear technical specifications
Support user acceptance testing (UAT) and test case development
Facilitate communication between business and technical teams
Document solution designs, data flows, and system integration requirements
Assist with change management and end-user training initiatives

What We Look for In You (Required Qualifications):

Bachelor's degree in Business Administration, Information Systems, Finance, or related field
0-2 years of professional experience as a Business Analyst (internships in banking, fintech, or consulting count)
Strong analytical and problem-solving skills with attention to detail
Excellent written and verbal communication skills
Ability to understand technical concepts and explain them to non-technical audiences
Proficiency with requirements documentation tools (MS Office, Google Workspace, Confluence, or similar)
Self-starter with proven ability to work collaboratively across multiple teams and geographies, demonstrating high-quality and high-touch customer engagement throughout all phases of delivery
Strong stakeholder management and facilitation skills
Eagerness to learn about blockchain technology and financial services
Languages: French and English required; Swiss German, German and/or Italian a plus
Location: Switzerland, with focus on Geneva and Zurich.

Nice To Haves (Preferred Qualifications):

Basic understanding of blockchain, cryptocurrency, or digital assets
Exposure to process mapping and business process modeling tools (Visio, Lucidchart, BPMN)
Familiarity with financial services operations (payments, custody, trading, settlements)
Knowledge of SQL or data analysis tools
Understanding of agile methodologies and tools (Jira, Confluence)
Awareness of regulatory requirements in financial services (AML/KYC, MiCA)
Business analysis certification (ECBA, CCBA, or similar) or willingness to pursue
Interest in progressing

Stay Safe from Job Scams

All official Blockstream communication will come from an @blockstream.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at [email protected]. Learn more about avoiding job scams here.

Direkt bewerben

Erweiterte Suche

customer service analyst Jobs in switzerland

Business Analyst

Analyst, Land Operations

Customer Experience (CX) Analyst

Sales Business Analyst for Switzerland and

KYC Analyst - Compliance (One-year contract)

- Business Analyst Intern, TimeVallée

Manager, Inventory Operations

Analyst, Desktop Support - Information & Technology

Global Logistics Analyst

Compliance Monitoring Analyst - Task Force (6-month contract)

Fraud Analyst Officer

Technical Business Analyst - Mobile Platform

GenAI Enablement Analyst

Senior Business Analyst

Investment Banking 2027 Off-Cycle Analyst - Zurich

IT & Business Solutions Manager

FP&A Analyst (m/f/d) (80-100%)

Junior QA Consultant (DevOps)

Business Analyst Finance – Shared Services

Sr Principal, Business Process Analyst

Ich möchte aktuelle Job-E-Mails für Stellen als customer service analyst in switzerland erhalten

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