20 beste Stellen als customer service team lead in zürich, zh – aktuell auf Personalsuche

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- Englisch
- Kostenloser Parkplatz
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PwC —Zürich, ZH
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Fides Treasury Services AG —Zürich, ZH
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Atlassian Consultant
Eficode —Zürich, ZH
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Lead Energieabrechnung & Customer Happiness
simplee AG —Dübendorf, ZH
- CHF 105’000 - CHF 115’000 pro Jahr
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Team Lead and Transformation Specialist

Mettler-Toledo Technologies GmbH
Greifensee, ZH

Direkt bewerben

Details zur Stelle

Leistungen

Kostenloser Parkplatz
Mitarbeiterrabatt

Qualifikationen

Jira
SAP
Logistik
SAP Materials Management
Englisch
Deutsch

Vollständige Stellenbeschreibung

Our Opening and Your Responsibilities

This business unit is our logistics hub in Europe and provides logistical services for METTLER TOLEDO in the worldwide service business and in the import and export of products. To strengthen the Supply Chain team in Nänikon-Greifensee, we are looking for a committed and self-driven personality as a Team Lead and Transformation Specialist 100% (all genders).

In this role, your responsibilities would include:

Coordinate the team's daily activities (workload distribution, priority setting, and escalation handling) to consistently meet quality and SLA expectations
Maintain performance visibility through simple, consistent reporting (KPIs, trend signals, exceptions) that supports decisions rather than creating overhead
Own development plans for team members: structured feedback, targeted upskilling, and growth conversations
Act as the operational interface with internal customers and upstream/downstream stakeholders (commercial, planning, customer service, finance)
Transformation & continuous improvement
Map and document tasks across workflows, standardize processes and create repeatable. operating procedures that reduce variability, error rates, and onboarding time
Run bottleneck analyses; propose practical ways to eliminate, simplify, or automate low-value activities
Contribute to change initiatives with both analytical rigor and hands-on implementation — from problem framing through go-live and stabilization
Partner with the Department Head on the future operating model: team structure, activity scope, role design, and capability building
Identify candidates for automation (RPA, workflow tooling, AI-augmented tasks) and work with IT/digital partners to bring them to life

What You Need to Succeed

Following requirements are necessary for this role:

You bring several years of experience in logistics, supply chain, or shared services operations, with at least 5 years of work experience in leading or coordinating a team
You have hands-on SAP experience in order management and fulfillment (SD/MM modules)
Ideally you have knowledge in Power automate (M365), powerapps (M365), UIPath and Jira and you have collaborated with global IT teams, translated business needs into user stories, managed change requests, and drove solutions in a dynamic, global setting
You have strong execution discipline, and you can comfort with ambiguity (you make progress without constant direction)
You are an analytical mindset, you are a clear communicator with operational resilience, and you are ambitious for results
You are proficient in English; German is a plus

Our Offer to You

We offer:

Flexible working hours (depending on the role), a hybrid work model, and a wide portfolio of training opportunities
A 40-hour work week with at least 25 vacation days per year, plus 4 to 7 additional days off between bank holidays
Free parking and direct access to public transport
Healthy lunches cooked onsite at our own METTLER TOLEDO restaurant, with special prices for employees
A range of additional attractive benefits, including employee discounts at select area businesses

You can expect challenging, interesting, and varied tasks in an innovative and international environment, with the opportunity to network globally and achieve your career goals.

Have we raised your interest? Then we look forward to receiving your complete application at our Job portal.

Please note that we do not accept any application documents via e-mail, only applications submitted on our job platform due to our data protection guidelines. Furthermore, we do currently not accept applications from recruitment agencies for this role.

If you have any question, please do not hesitate to contact our Talent Acquisition Team [email protected].

About MTMETTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
EEO Statement

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy.

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Erweiterte Suche

customer service team lead Jobs in zürich, zh

Team Lead and Transformation Specialist

Experienced Private Jet Charter Consultant

Customer Analytics & Lead Manager

Compliance Operations Officer

Global Lead Customer Quality (m/f/d) (80-100%)

Customer Solutions Manager, Customer Migration Center

Director of Global Customer Service

Junior Sales Representative (Recent Graduate / Entry Level)-Switzerland

Sales Manager

Sales Manager

Strategic Portfolio Manager Siemens SI B 80-100%

Interim Head of Sales, Customer Service & Marketing (f/m/d)

Senior Consultant für Customer Service (m/f/d)

Manager - Lead Leadership Communications

Customer Solutions Manager, Automotive & Manufacturing

Events Director 80-100%

Program and Delivery Lead (80-100%)

Atlassian Consultant

Content Lead

Lead Energieabrechnung & Customer Happiness

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