15 beste Stellen als crm business analyst in zürich zh – aktuell auf Personalsuche

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together.

In this role you will support the GPS Platform Transformation programme, focusing on Client Relationship Management (CRM) capabilities across Sales and Trading. The role will bridge business and technology teams to improve client data management, CRM processes and system integrations, ensuring high-quality and scalable client data solutions.

YOUR CHALLENGE

Partner with business stakeholders to gather, analyse and document requirements, translating business needs into technology solutions
Analyse, structure and model client, contact, legal entity and relationship data to support CRM and Sales processes
Define business data requirements, data ownership and quality controls for client and relationship information
Perform data mapping and source-to-target analysis across CRM platforms and related front-office systems
Improve the accuracy, consistency and usability of client data, client hierarchies and business partner relationships
Produce business requirements, user stories, process flows and functional specifications
Collaborate with architects and developers to deliver CRM enhancements, integrations and data solutions
Support testing, implementation and adoption of CRM capabilities

YOUR PROFILE

Bachelor's degree or higher in Computer Science, Information Systems, Finance or a related discipline
7+ years of business analysis experience within banking or financial services
Strong experience with CRM platforms and client relationship management processes
Proven experience in client data management, data modelling and relationship modelling
Hands-on experience with data mapping, source-to-target mapping and data migration activities
Understanding of Customer Master Data / Golden Source concepts, data governance and data quality frameworks
Experience with business partner structures, client hierarchies and legal entity data
Experience integrating CRM platforms with upstream and downstream systems via APIs and interfaces
Strong analytical and problem-solving skills with the ability to translate business requirements into functional specifications
Knowledge of Client Onboarding, Sales, Client Coverage or Wealth Management processes is advantageous
Communicates clearly across functions and cultures, influences decisions without formal authority, and navigates complex organisations to drive outcomes
Quickly troubleshoots issues, applies sound judgement in controlled environments, and remains focused on delivery despite ambiguity or changing priorities
Works independently and proactively in global teams, contributes to collaborative Agile ways of working, and maintains a team-first mindset to achieve shared goals
Fluency in English; German is an advantage

We are looking forward to receiving your full job application through our online application tool.

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