20 beste Stellen als customer experience specialist in zürich zh – aktuell auf Personalsuche

Customer Care Specialist (CH & EU), Zug (CH)
Cryptonow —Zug, ZG
- CHF 65’000 - CHF 80’000 pro Jahr
- 100%
- Englisch
- Kommunikationsfähigkeit
- Verhandlungsgeschick
Direkt bewerben
Customer Care Specialist Switzerland
BYD Europe —Zug, ZG
- 100%
- Hybrides Arbeiten
- Bachelor
- Kommunikationsfähigkeit
Sales Customer Support Specialist (m/f/d), (80-100%)
Accelleron —Baden, AG
- Homeoffice
- Microsoft Excel
- Vertrieb
- Englisch
3 Tage
(Senior) Specialist - Customer Service Enablement (Maternity Cover - FTC until May 2027)
On AG —Zürich, ZH
- CRM-Software
- Kundendienst
- Salesforce
4 Tage
Workplace Specialist
Mettler Toledo —Nänikon, ZH
- Englisch
- Windows
- Microsoft Office
- Kostenloser Parkplatz
- Mitarbeiterrabatt
Clinical Education Specialist_Community and Engagement
Nobel Biocare —Kloten, ZH
- CHF 84’600 - CHF 131’200 pro Jahr
- Management-Erfahrung
- Englisch
- Projektmanagement
- Bezahlte Feiertage
- Bezahlte Ferien
9 Tage
Customer Success Manager
Salesforce —Zürich, ZH
- Wochenendarbeit
- Hybrides Arbeiten
- Militär
- Salesforce
- Englisch
Client Onboarding Specialist
BBVA —Zürich, ZH
- 100%
- Spanisch
- Microsoft Excel
- Microsoft Outlook
Fleet Management & Marketing Back Office Specialist 50-80% (f / m /d)
Bridgestone —Spreitenbach, AG
- Teilzeit
- Microsoft Excel
- Englisch
- Microsoft Office
Logistics Specialist, ZRH Logistics
Amazon Data Services Switzerland GmbH —Zürich, ZH
- 100%
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
9 Tage
International Traineeship Program - A&I - Key Account Manager UK
Sika —Widen, AG
- 100%
- CRM-Software
- Management-Erfahrung
- Kundendienst
Direkt bewerben
Team Lead and Transformation Specialist
Mettler Toledo —Nänikon, ZH
- Englisch
- Kostenloser Parkplatz
- Mitarbeiterrabatt
Customer Success Manager - Marketing cloud
Salesforce —Zürich, ZH
- Wochenendarbeit
- Hybrides Arbeiten
- Militär
- Salesforce
- Englisch
Customer Service Specialist (m/f)
Natixis —Zürich, ZH
- Englisch
- Maturität
- Organisationstalent
Sales Specialist ID Biscoff
Lotus Bakeries —Baar, ZG
- Englisch
- Master
- Betriebswirtschaftslehre
Working Student CI Program Management Office (50%-100%) 9-12 months
Zurich Insurance —Zürich, ZH
- Teilzeit
- Homeoffice
- Microsoft Excel
- Englisch
- SQL
4 Tage
Service Management Team Leader
SWISSTECH Recruitment —Zürich, ZH
- CHF 130’000 - CHF 150’000 pro Jahr
- Homeoffice
- Management-Erfahrung
- Englisch
- Microsoft Office
Deep Learning Specialist B2B Process Industry (m/w/d)
GLONETPARTNERS —Zürich, ZH
- Hybrides Arbeiten
- Doktorat
- Salesforce
- Englisch
Customer Success Agent
Nexxiot —Zürich, ZH
- CRM-Software
- Englisch
- Microsoft Office
Direkt bewerben
Sales Solutions Specialist – SecOps
Fortinet —Zürich, ZH
- 100%
- Englisch
- Master
- Analysefähigkeit

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Customer Care Specialist (CH & EU), Zug (CH)

Cryptonow
Zug, ZG

Direkt bewerben

Details zur Stelle

100% | Pensum: 90-100%
CHF 65’000 - CHF 80’000 pro Jahr

Qualifikationen

Französisch
Englisch
Zendesk
Kundensupport
Italienisch
Kommunikationsfähigkeit
Deutsch
Verhandlungsgeschick

Vollständige Stellenbeschreibung

About Us:

Cryptonow Austria is a core subsidiary of the Cryptonow Group, specializing in regulated digital asset services across Austria, Switzerland, and the broader European market. Established in 2017, the company is dedicated to simplifying access to crypto-assets through secure, compliant, and user-friendly products and solutions.
The company's product portfolio includes the unique Cryptonow Brokerage Platform and the widely recognized Cryptonow Crypto Gift Cards-offerings that have established new benchmarks in accessibility and ease of use for crypto-asset transactions.
Cryptonow envisions a financial future where access to digital assets is universal, secure, and inclusive. The company is actively driving this transformation by empowering individuals to participate in the decentralized economy with confidence. Its mission is clear: to unlock the full potential of crypto-assets and embed them as a trusted, regulated, and seamless part of everyday financial life.
Cryptonow Austria operates as a financial institute and is currently in active licensing proceedings overseen by the FMA (Financial Market Authority), ensuring compliance with the highest EU regulatory standards. The company maintains strict compliance standards to safeguard client interests, ensure operational integrity, and uphold the highest levels of financial governance.

Role Overview:

At Cryptonow, we make crypto simple and accessible - for everyone.
As we continue to expand our Customer Care operations across Switzerland and the EU, we are looking for a Customer Care Specialist with strong communication skills, a service-oriented mindset, and the ability to support customers across multiple markets and languages.
This is not a "read-the-script" role. You will actively contribute to how we support our customers - from individual gift card users to crypto investors - across CH and EU markets. You will work closely with internal teams such as Product, Compliance, Operations, and Engineering, handle complex customer cases, and help improve service processes and documentation.
Work location: Vienna (AT) or Zug (CH)

Key Responsibilities:

Provide high-quality Customer Care via email, live chat, and phone for customers in Switzerland and the EU
Support customers with topics such as onboarding and account verification, crypto transactions and brokerage-related questions, and gift card usage and activation
Handle complex or escalated customer inquiries and collaborate closely with Compliance, Product, Operations, and Tech teams
Document customer interactions and processes using modern ticketing tools (e.g. Intercom)
Contribute to improving Help Center content, internal documentation, and AI chatbot training
Identify recurring customer issues and help improve support flows, tooling, and automation
Represent the voice of the customer and proactively share insights and feedback with internal stakeholders

Qualifications:

3+ years of experience in Customer Care, Customer Support, or Customer Operations, ideally in fintech, e-commerce, retail, or a regulated environment
Excellent written and spoken communication skills in English
Very good to negotiation-level German skills
Additionally, one of the following is required: French or Italian: fluent
Strong written and verbal communication skills with a high level of empathy
Experience working with support platforms such as Intercom, Zendesk, or similar tools
Strong problem-solving skills and the ability to explain complex topics clearly and calmly
Comfortable handling sensitive topics such as compliance, verification, or customer complaints
Ability to work independently in a fast-paced, international environment

What We Offer:

A key role in one of Europe's most exciting crypto fintechs - with real impact from day one
The opportunity to shape the future of our support operations, including the use of AI and automation tools
Competitive salary package with room to grow as we scale across Europe
The opportunity to work with innovative products in the exciting field of crypto and financial services.
A collaborative and dynamic work environment.
Opportunities for professional growth and development.
Access to industry-leading customer support software tools to support your work.

Salary:

The final annual salary will be determined based on the candidate's experience and qualifications.

If you are a dedicated customer support professional and are excited about the opportunity to support our team, we would love to hear from you. Join us on our journey to reshape the future of financial services in Europe.

We kindly note that applications must meet the stated requirements to be considered.

Direkt bewerben

Erweiterte Suche

customer experience specialist Jobs in zürich zh

Customer Care Specialist (CH & EU), Zug (CH)

Customer Care Specialist Switzerland

Sales Customer Support Specialist (m/f/d), (80-100%)

(Senior) Specialist - Customer Service Enablement (Maternity Cover - FTC until May 2027)

Workplace Specialist

Clinical Education Specialist_Community and Engagement

Customer Success Manager

Client Onboarding Specialist

Fleet Management & Marketing Back Office Specialist 50-80% (f / m /d)

Logistics Specialist, ZRH Logistics

International Traineeship Program - A&I - Key Account Manager UK

Team Lead and Transformation Specialist

Customer Success Manager - Marketing cloud

Customer Service Specialist (m/f)

Sales Specialist ID Biscoff

Working Student CI Program Management Office (50%-100%) 9-12 months

Service Management Team Leader

Deep Learning Specialist B2B Process Industry (m/w/d)

Customer Success Agent

Sales Solutions Specialist – SecOps

Ich möchte aktuelle Job-E-Mails für Stellen als customer experience specialist in zürich zh erhalten

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