8 beste Stellen als front office supervisor in zürich zh – aktuell auf Personalsuche

Assistent Front Office Manager
AccorHotel —Zürich, ZH
- Wochenendarbeit
- Management-Erfahrung
- Arbeitsrecht
- Englisch
Direkt bewerben
10 Tage
Groups / FIT Reservations & Commercial Supervisor 50–60% (F/M/X)
IBIS —Zürich, ZH
- Teilzeit
- Hybrides Arbeiten
- Spanisch
- Management-Erfahrung
- Englisch
Direkt bewerben
7 Tage
Front of House Trainee
Mandarin Oriental Savoy —Zürich, ZH
- Wochenendarbeit
- Englisch
- Master
- Organisationstalent
Housekeeping Floor Supervisor
Dolder Hotel AG —Zürich, ZH
- Englisch
- Weiterbildungen
- Weiterbildungsprogramme
Night Auditor - Hourly (M/F/D)
Mandarin Oriental Savoy —Zürich, ZH
- Teilzeit
- Englisch
- Master
- Organisationstalent
Night Auditor - Hourly (M/F/D)
Mandarin Oriental Hotel Group —Zürich, ZH
- Teilzeit
- Englisch
- Master
- Organisationstalent
Front of House Trainee
Mandarin Oriental Hotel Group —Zürich, ZH
- Wochenendarbeit
- Englisch
- Master
- Organisationstalent
Ausbildung zur Hotelkommunikationsfachfrau/-mann EFZ I Placid Hotel
Diakonie Bethanien —Zürich, ZH
- Englisch
- Empfang

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Assistent Front Office Manager

AccorHotel -
Zürich, ZH

Direkt bewerben

Details zur Stelle

100% | Pensum: 90-100%
vor 10 Tagen

Qualifikationen

Management-Erfahrung
Arbeitsrecht
Englisch
Organisationstalent
Führungserfahrung
Kommunikationsfähigkeit
Deutsch

Vollständige Stellenbeschreibung

Company Description

Nestled in the heart of Zurich, ibis Styles 202, rooms & Adagio 66 rooms, Zurich is hotel combo designed to cater to both leisure and business travelers with flair and flexibility. This unique combination brings together the creative, lively atmosphere of ibis Styles and the practical, apartment-style comfort of Adagio, offering guests the best of both worlds under one roof.

Job Description

Main Responsibilities

Guest Service & Operations

Assist in monitoring daily Front Office operations, including check-ins, check-outs, reservations, and guest inquiries.

Ensure a seamless and personalized guest experience from arrival to departure.

Handle guest complaints and resolve issues professionally.

Manage guest communication and feedback across various platforms.

Supervise and support the Front Office team (reception, night auditors, shift leaders, etc.) to consistently deliver excellent service.

Adhere to Front Office and ACCOR standards, including appearance, etiquette, and efficiency.

Team Leadership & Development

Lead, train, and motivate Front Office staff to provide high-quality service.

Assist in scheduling, performance evaluations, and disciplinary actions when necessary.

Foster a positive and cooperative work environment.

Administration & Operational Duties

Oversee the use of Opera Cloud (PMS) for reservations, guest profiles, and reports.

Ensure compliance with hotel policies, procedures, and Swiss labor law (LGAV).

Support room inventory, pricing, and overbooking management.

Coordinate with Housekeeping, Engineering, and other departments to efficiently fulfill guest requests.

Assist in MICE operations, including group check-ins, event setup, and client service.

Finance & Reporting

Assist in preparing daily, weekly, and monthly reports (occupancy, revenue, guest feedback, etc.).

Monitor Front Office expenses and participate in budget processes.

Ensure accurate billing and cash handling procedures.

Sales & Revenue Support

Collaborate with the Sales and Marketing team to promote hotel services and capitalize on upselling opportunities.

Support the implementation of Revenue Management strategies to maximize occupancy and ADR.

Qualifications

Required

Proven experience in a leadership position in Front Office (Assistant, Supervisor, or similar) in a large hotel (200+ rooms).

Professional German and English language skills (written and oral). Additional languages are a plus.

Strong leadership qualities with the ability to motivate and lead a diverse team.

Excellent communication skills, problem-solving skills, and organizational skills.

Practical experience with Property Management Systems (PMS), preferably Opera Cloud.

In-depth knowledge of hotel operations, including reservations, guest services, and night audit processes.

Eligible to work in Switzerland.

Desirable

Accor background (experience within the Accor Group is a major advantage).

Knowledge of Swiss labor law (LGAV).

Experience in MICE operations and handling group bookings.

Previous experience in Revenue Management and sales support.

Personal Attributes

Passion for hospitality and a guest-oriented mindset.

Ability to work under pressure in a fast-paced environment.

High attention to detail and a proactive approach to problem-solving.

Flexibility to work shifts, including evenings, weekends, and holidays.

Additional Information

Our Offer

Competitive salary and benefits.
Opportunities for professional development within Accor.
Dynamic and supportive work environment in a modern, international hotel.
Training and development programs to further develop your skills.

Direkt bewerben

Erweiterte Suche

front office supervisor Jobs in zürich zh

Assistent Front Office Manager

Groups / FIT Reservations & Commercial Supervisor 50–60% (F/M/X)

Front of House Trainee

Housekeeping Floor Supervisor

Night Auditor - Hourly (M/F/D)

Night Auditor - Hourly (M/F/D)

Front of House Trainee

Ausbildung zur Hotelkommunikationsfachfrau/-mann EFZ I Placid Hotel

Ich möchte aktuelle Job-E-Mails für Stellen als front office supervisor in zürich zh erhalten

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