20 beste Stellen als team lead customer service in zürich zh – aktuell auf Personalsuche

Director of Global Customer Service
On AG —Zürich, ZH
- Kundendienst
- Englisch
- Erfahrung in der IT
8 Tage
Team Lead and Transformation Specialist
Mettler Toledo —Nänikon, ZH
- Englisch
- Kostenloser Parkplatz
- Mitarbeiterrabatt
5 Tage
Wellness Cafe Manager
Aumar Longevity Aesthetics AG —Zürich, ZH
- CHF 5’500 - CHF 6’500 pro Monat
- Gastgewerbe
- Kundendienst
- Kommunikationsfähigkeit
Direkt bewerben
6 Tage
Global Client Executive
NetApp —Wallisellen, ZH
- 100%
- Microsoft Excel
- Englisch
- AWS
- Bezahlte Ferien
Program and Delivery Lead (80-100%)
Fides Treasury Services AG —Zürich, ZH
- Hybrides Arbeiten
- Management-Erfahrung
- Englisch
- Projektmanagement
Direkt bewerben
2 Tage
Customer Analytics & Lead Manager
Aman Group Sarl —Baar, ZG
- 100%
- CRM-Software
- Gastgewerbe
- Management-Erfahrung
Membership Growth and Club Experience Specialist - Netherlands, parts of Central/Eastern Europe, and Türkiye
Rotary International —Zürich, ZH
- 100%
- Kundendienst
- Schreibfähigkeiten
- Englisch
Direkt bewerben
GTM Lead
TechBiz Global GmbH —Zürich, ZH
- 100%
- Homeoffice
- Bachelor
- Marketing
Direkt bewerben
16 Std.
Team Lead and Transformation Specialist
Mettler-Toledo Technologies GmbH —Greifensee, ZH
- Englisch
- Kostenloser Parkplatz
- Mitarbeiterrabatt
Direkt bewerben
5 Tage
Customer Solutions Manager, Customer Migration Center
AWS EMEA SARL (Switzerland Branch) - G96 —Zürich, ZH
- 100%
- PMP
- Windows
- Datenbanken
6 Tage
Interim Head of Sales, Customer Service & Marketing (f/m/d)
Hapimag —Zug, ZG
- 100%
- CRM-Software
- Salesforce
- Englisch
Sales Development Representative - Zurich
Keepit —Zürich, ZH
- Homeoffice
- Microsoft Excel
- Englisch
6 Std.
Junior Sales Representative (Recent Graduate / Entry Level)-Switzerland
Cordis —Zürich 1 Sihlpost, ZH
- 100%
- Homeoffice
- Englisch
- Organisationstalent
- Kommunikationsfähigkeit
Customer Solutions Manager, Automotive & Manufacturing
AWS EMEA SARL (Switzerland Branch) —Zürich, ZH
- 100%
- AWS
- Mentoring
- Softwareentwicklung
14 Tage
Client Value Partner (CVP) - AI-Driven Transformation & Process Intelligence
Celonis —Zürich, ZH
- 100%
- Analysefähigkeit
- Produktion
- Kommunikationsfähigkeit
- Bezahlte Ferien
- Eltern-/Erziehungsurlaub
Startup Account Manager, Switzerland
AWS EMEA SARL (Switzerland Branch) —Zürich, ZH
- 100%
- Informatik
- Master
- AWS
Area Vice President, Alps (Austria & Switzerland)
Cisco Systems —Zürich, ZH
- 100%
- Management-Erfahrung
- Vertrieb
- Englisch
7 Tage
Global Lead Customer Quality (m/f/d) (80-100%)
Accelleron —Baden, AG
- Homeoffice
- Englisch
- Bachelor
- Produktion
Group Chief Operating Officer (COO)
Batgroup —Zürich, ZH
- 100%
- Hybrides Arbeiten
- Reinigung
- Pensionskasse
Direkt bewerben
Country Sales Lead - Switzerland
Tesla —Zug, ZG
- 100%
- Management-Erfahrung
- Kommunikationsfähigkeit

Ich möchte aktuelle Job-E-Mails für Stellen als team lead customer service in zürich zh erhalten

Wenn Sie sich bei Ihrem Konto anmelden, stimmen Sie den Nutzungsbedingungen, den Richtlinien zur Verwendung von Cookies sowie der Datenschutzerklärung von SimplyHired zu.

Weitere Job-Standorte erkunden

team lead customer service jobs near zürich zh

Jobs als Head Of Customer Service in Zug, ZG

Jobs als Café Manager in Zürich, ZH

Jobs als Regional Vice President in Zürich, ZH

Jobs als Chief Operating Officer in Zürich, ZH

Jobs als Shift Leader in Zürich, ZH

Jobs als Account Manager in Zürich, ZH

Jobs als Sales Representative in Zürich, ZH

Jobs als Delivery Manager in Zürich, ZH

Jobs als Event Manager in Chur, Gr

Jobs als Klinik Manager in Kanton Bern

Jobs als Shift Leader in Genf, Ge

Jobs als Shift Leader in St. Gallen, Sg

Jobs als Engineering Team Leader in Lugano, Ti

Jobs als Head Of Customer Service in Genève, Ge

Jobs als Aushilfe, Service, Minijob, Schüler, Studenten in Fribourg, Fr

Jobs als Head Of Customer Service in Zürich, Zh

Jobs als Service Mitarbeiter in Luzern, Lu

Jobs als Project Manager in Basel, Bs

Jobs als Front Office Manager in Zürich, Zh

Jobs als Event Manager in Genf, Ge

Director of Global Customer Service

On AG -
Zürich, ZH

Jetzt bewerben

Details zur Stelle

vor 8 Tagen

Qualifikationen

Kundendienst
Englisch
Erfahrung in der IT

Vollständige Stellenbeschreibung

Locations: Zurich, London

Customer Service

In short

As the Director Global Customer Service, you will be the visionary leader at the helm of our global customer service organization. Your mission is to redefine and elevate our customer experience, transforming it from a traditional support function into a proactive, data-driven growth engine that delivers a premium, "WOW" experience at every touchpoint. You will lead the charge in architecting and executing a world-class service strategy, seamlessly blending human-centric premium service with cutting-edge AI and automation. This role requires an expert leader who can inspire teams, forge strategic partnerships with our BPOs, and collaborate closely with Commercial and Marketing to embed a customer-obsessed culture across the entire organization.

Your Mission

Shape the Vision: Define and execute a bold vision for the future of customer service, repositioning it as a strategic driver of Customer Lifetime Value (CLV) and brand loyalty.
Drive Premium Service Excellence: Lead the design and implementation of a globally consistent, premium, and omnichannel customer service experience. Ensure our service becomes a core brand attribute that is personalized, frictionless, and proactive.
Pioneer the Frontier of AI & Automation: Strategically integrate sophisticated AI-driven ecosystems and enterprise-grade automation to radically amplify operational velocity and consumer engagement, architecting a unified human-plus-AI service paradigm that delivers premium, high-fidelity customer experiences at global scale.
Build a Data-Driven Culture: Move beyond traditional metrics and embed a sophisticated, data-driven approach to measure success. Utilize a 360-degree view of performance, combining operational KPIs with strategic metrics like CLV to inform decisions and drive continuous improvement.
Architect a Robust Operating Model: Design and implement a strategic framework for internal versus BPO delivery. Determine the distribution of capabilities, customer segments, and service levels to achieve a synergistic balance between high-quality standards, operational oversight, and financial efficiency.
Lead & Develop World-Class Teams: As a leader with expert-level competence, you will coach, mentor, and inspire a high-performing global team. You will cultivate an environment of psychological safety, trust, and excellence where individuals can achieve their full potential.
Foster Cross-Functional Collaboration: Serve as a key strategic partner to Commercial, Marketing, and Technology leaders, ensuring the customer's voice is at the heart of all business decisions and driving alignment on our premium service objectives.

Your story

You are a seasoned leader who has profound experience in shaping and leading global customer service or customer experience functions for a retail or premium consumer brand known for its world-class service.
You are a visionary strategist with a proven track record of transforming customer service from a cost center into a strategic growth engine.
You have deep expertise in designing and scaling omnichannel customer service operations and are fluent in leveraging modern CRM and support platforms.
You possess a strong footprint in the world of automation and AI, with hands-on experience implementing hybrid service models that merge human support with technologies like chatbots and voice automation to create a seamless customer journey.
You are a data-driven leader who is passionate about using analytics to uncover insights, measure what matters, and foster a culture of evidence-based decision-making.
You have extensive experience managing and developing strategic partnerships with BPO providers, successfully elevating them beyond a transactional relationship.
You are an exceptional communicator and an expert-level leader, capable of inspiring teams, navigating complex change, and influencing stakeholders across all levels of a global organization.
Fluency in English is required.

Attributes of a successful candidate:

Building High Performance Teams
Leading Change
Setting Direction
Customer Centricity

About the Team

You will lead a multi-layered, global organization composed of passionate and dedicated leaders and team members. Together, your team is on a mission to deliver unparalleled service and create memorable experiences for every customer, acting as the central hub for the voice of the customer within the company.

Zürich

Just by the banks of the Limmat you’ll find our largest global hub in Zürich West – On Labs – where you can hike up 12 floors through our custom-built spiral trail.

Förrlibuckstrasse 190,
8005
Switzerland

Location

London

Home to nearly 3000 parks, a population speaking more than 300 languages, and a vibrant art and music scene, London is one of the world’s most loved cities for good reason.

12 Fleur De Lis Street,
E1 6DB
United Kingdom

Location

Rikiya

Happiness Delivery System Specialist, Yokohama

My role can be challenging, but the sense of accomplishment I get is powerful. After all, we’re not just delivering products or basic service. We’re exceeding expectations to make people happy. To deliver ‘Wow’.

What we offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

Build the better you

What to expect

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.

Step One

It starts with you...

You'll start by submitting your application to a specific role. We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. If you're a good fit to the role, a recruiter will follow up with you directly. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.

Step Two

Interview with a recruiter

What ignites your spirit? This is where we’ll start getting to know all about you and what makes you tick – and it’s your first chance to get a feel for our culture. Chatting with a member of our talent team, you’ll learn more about On and how we work. We’ll learn about what motivates you and what you could bring to the team.

Step Three

Interview with a hiring manager

Ready to dig into the details? This second interview will be held with your future manager and will focus on the specifics of the job. Together you’ll delve into your unique skills and experiences and how they could be relevant at On. It's also a time to assess how you might feel working side-by-side. Bring any questions you have about the job, the team or anything else you might like to know – this is an open forum.

Step Four

The Case Study

What's your style? This task will help us understand how you think, face a challenge and give insight into your novel ideas. Designed to give everyone their best shot, your case study is based on something you might typically experience on the job. This is your chance to show us what you’ve got. So express yourself. Be you.

Step Five

The Experience Day

Your first taste of the Oniverse. This is a time to meet some of the people you'll be working closest with. In person or virtually, you'll get a feel for the day-to-day at On and the people who make it happen. You'll chat with a few potential teammates - the conversations will be as equally driven by the role and your experience as by our values. We believe how you do things is just as important as what you do.

Step Six

The Result

Are we a good fit? We’ll get together internally to share our feedback and decide if we’re a match. We know that job searching is a big time investment, so it’s not a decision we take lightly. It’s also time for you to reflect on the experience – are we the right place for you? No matter the outcome, we’ll give you meaningful feedback.

Jetzt bewerben

Erweiterte Suche

team lead customer service Jobs in zürich zh

Ich möchte aktuelle Job-E-Mails für Stellen als team lead customer service in zürich zh erhalten

Related Searches

Weitere Job-Standorte erkunden

Customer Service

In short

Your Mission

Your story

About the Team

Zürich

London

Rikiya

What we offer

What to expect

Step One

It starts with you...

Step Two

Interview with a recruiter

Step Three

Interview with a hiring manager

Step Four

The Case Study

Step Five

The Experience Day

Step Six

The Result