Contract Type: Open-ended
Location:
Lausanne, CH
#job-location.job-location-inline { display: inline; }
About IMD
The International Institute for Management Development (IMD) has been pioneering leadership development for nearly 80 years. Founded by business for business, we are an independent university institute with Swiss roots and global reach. Operating from Lausanne with strategic hubs in Singapore, Shenzhen, and Cape Town, IMD works with 19,000+ executives from 120+ countries annually. Our 145,000+ alumni form a powerful global network. Consistently ranked among the world's top business schools, IMD bridges cutting-edge research with real-world application to help leaders solve problems, scale solutions, and drive impact. Real Learning for Real Impact.
To reinforce our team, we are looking for a
Client Liaison and Program Coordination Lead
The Job’s Mission
Under the umbrella of the Program’s Operation’s department, the Client Liaison and Program Coordination Lead will act as a trusted partner to Professor Didier Cossin combining top tier Executive Assistant excellence with a proactive tech savvy mindset, providing first-in-class support.
Support includes Faculty Assistant tasks as well as project management to support business growth in relation to Board Partnerships or new Programs.
Key Activities & Accountabilities
Faculty Assistant
- Carry out general secretarial and other duties as required
- Prepare teaching materials and help for document or database researches
- Provide support in the Faculty’s agenda management
- Organise logistics for internal and external meetings
- When required assist in meeting with clients, take minutes and provide general support
- Organise travel and complex travel planning: reservation of flights, accommodation, visas, etc.
- Manage expenses claims timely and accurately
- Provide support during workshops and events on campus when required
- Provide support to Faculty during online events/programs when required
Project Management
- Organise network of contacts and ensure engagement quality and follow ups.
- Coordinate meetings with clients, prospects, partners and senior stakeholders, including briefing preparation, note-taking, action tracking and follow-up.
- Contribute to business development activities by supporting lead identification, client/prospect tracking, proposal preparation and relationship management.
- Help structure and maintain client, partner and opportunity databases, ensuring information is up to date and easily accessible.
- Support the development of new programs, initiatives or partnerships by coordinating timelines, contributors, deliverables and internal approvals.
- Liaise effectively with internal teams such as Program Operations, Global Board Center, Marketing, Sales, Finance, Faculty Support and Research & Development to move projects forward.
- Prepare, edit and format high-quality documents, presentations, reports and communication materials for internal and external audiences.
- Proactively identify opportunities to improve ways of working, increase efficiency and provide flexible support across a wide range of evolving priorities.
Education
- Bachelor degree in Hospitality, Management, Public Affairs, etc
Experience
- 2–5 years’ experience in administrative or coordination roles, ideally in an international and fast paced environment
- Exposure to senior stakeholders (e.g. executives, clients, faculty) is a plus
- Demonstrated ability to manage multiple priorities with autonomy and high standards
- Strong digital literacy, with interest or experience in using AI and productivity tools
Competencies
- Exceptional organisation, prioritisation, and time management skills
- Tech savvy, curious, and continuous improvement oriented
- Ease of use of AI and AI agents, with possibly coding skills
- Absolute attention to detail and strong written communication
- High level of discretion, integrity, and professionalism
- Assertiveness combined with diplomacy and empathy
- Proactive mindset with ability to anticipate needs and solve problems
- Strong client service orientation and ability to operate under pressure
- English C1+ level (written and spoken). Conversational French.
How to apply
If you have the above skills and would like to work in our stimulating environment, please send your complete application file (letter of motivation and resume in English, copies of your work certificates and diplomas).
If you’re a qualified candidate with a disability (such as dyslexia, sight and/or hearing disabilities, etc) and you need a reasonable accommodation in order to apply for this position, please specify it in your application.
A valid Swiss work permit or Swiss or EU-25EFTA citizenship is required for this position.
