Meet the Team
Our Switzerland Public, Private, CGEM Service, and BP/SW EA team serves as the strategic engine for regional growth, bridging the gap between complex software solutions and high-impact service outcomes. We operate at the vital intersection of technology and business strategy, ensuring our clients receive tailored support that drives their long-term success. Our team is a diverse, high-energy group of specialists who thrive on collaboration, intellectual curiosity, and a shared commitment to excellence. What makes us truly exciting is our ability to transform traditional service models into modern support solutions, including technical and professional services-led partnerships that fuel our clients' future and redefine the regional market landscape.
Your Impact
As a Chief Customer Outcomes and Services Strategist, you will architect comprehensive service and software strategies that align Cisco’s portfolio with client business objectives to secure long-term partnership value. You will negotiate complex, high-stakes Enterprise Agreements and service contracts to expand our market presence and drive sustainable, recurring revenue. By driving the adoption of our technology and service offerings, you will accelerate client success and ensure customers realize the full value of their investments. You will cultivate deep, cross-functional partnerships across the public and private sectors to identify new opportunities and deliver cohesive, value-driven solutions, both directly and through Cisco partners. Finally, you will manage the end-to-end sales lifecycle with precision, ensuring consistent revenue performance and operational excellence from initial discovery to final contract closure.
Purpose, Scope, Span of Control& Impact
- Purpose: To serve as the strategic engine for regional growth by bridging the gap between complex software solutions and high-impact service outcomes.
- Scope& Span of Control: Oversees and aligns services across Swiss public and private sector customers, Maintenance and Professional Services, and Enterprise Agreements (EAs).
- Impact: Redefines the regional market landscape and fuels clients' future success by operating at the vital intersection of technology and business strategy.
What Success Looks Like
- Modernized Partnerships: Traditional service models are successfully transformed into modern, technical, and professional services-led partnerships.
- Client Growth: Clients achieve long-term business success through tailored, high-impact support solutions.
- High-Performing Culture: A diverse, high-energy team of specialists is sustained, thriving on collaboration, intellectual curiosity, and a shared commitment to excellence.
Highest Priority Duties& Responsibilities
- Bridge the gap between complex software solutions and high-impact service outcomes to ensure clients receive tailored maintenance and professional service support that drives their long-term success.
- Transform traditional service models into modern support solutions to modernize the regional market landscape and deliver greater strategic value, both directly and through partners.
- Drive regional business growth by operating at the vital intersection of technology and business strategy.
- Cultivate technical and professional services-led partnerships to fuel our clients' future readiness and secure long-term strategic relationships.
- Foster a collaborative, diverse, and intellectually curious team environment to maintain a high-energy standard of excellence and innovation.
Minimum Qualifications
- Bachelor’s degree + 8 years of related experience (or Master’s + 6 years / PhD + 3 years).
- Deep knowledge of the private and public sectors.
- Strong understanding of maintenance and professional services.
- Solid knowledge of IT operating models.
- Deep expertise in ITIL and COBIT frameworks.
- Strong understanding of partner business models and ecosystems.
- Professional proficiency in French and English.
Preferred Qualifications
- ITIL Master and COBIT certifications.
- Professional proficiency in German.
- (Preferred Qualifications are desired education, experience, and skills that are in addition to Minimum Qualifications.)
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
