20 beste Stellen als commercial in zürich zh – aktuell auf Personalsuche

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Groups / FIT Reservations & Commercial Supervisor 50–60% (F/M/X)

IBIS -
Zürich, ZH

Direkt bewerben

Details zur Stelle

Teilzeit
vor 8 Tagen

Qualifikationen

Französisch
Spanisch
Management-Erfahrung
Mehrsprachig
Englisch
Personalführung
Kommunikationsfähigkeit
Deutsch

Vollständige Stellenbeschreibung

Company Description

Our hotel ibis Zurich Messe Airport, with its attractive rates, is located in Zurich’s business district, just a 10-minute walk from the Hallenstadion and the Zurich Exhibition Centre.

The hotel offers 252 comfortable rooms with air-cooling systems, a modern restaurant, a parking garage, and 3 conference rooms. Free Wi-Fi is available throughout the hotel.

At the bar, we serve drinks and snacks around the clock — and, of course, a smile.

Job Description

Workload: 50–60% | Monday to Friday (flexible within office hours)

Possibility of up to 1 day home office per week

Are you an experienced hotel professional who enjoys combining reservations, commercial thinking and partner relationships?

We are looking for a Groups / FIT Reservations & Commercial Supervisor (F/M/X) to join our team in Zurich and take an active role in developing and managing our Groups and FIT business.

Working alongside our full-time Groups & FIT Reservations Coordinator, you will bring your experience, commercial mindset and ability to make sound decisions independently.

Your responsibilities

Manage and follow up on Groups & FIT requests, with a particular focus on complex and commercially important business
Maintain and develop strong relationships with Tour Operators and key partners, ensuring professional and timely communication
Proactively identify and develop new partnership and business opportunities
Manage commercial reviews and contract renewals with key partners, in coordination with Revenue and Hotel Management
Identify need periods and initiate promotions and tactical offers to generate additional business
Prepare and negotiate offers optimizing group business according to availability, demand and hotel strategy
Prepare the group revenue forecast and contribute to the annual budget preparation
Handle complex requests, including escalated complaints, overbooking, relocations and inventory situations
Work closely with Front Office, Revenue, Sales and hotel operations
Support complex or commercially significant meeting and event requests in collaboration with the F&B Manager
Share your expertise and support the development of our Groups & FIT Coordinator
Contribute ideas to continuously improve our Groups & FIT processes and commercial performance
Covers the reservation coordinator position during holidays and absences.

Qualifications

Solid experience in hotel reservations, Groups & FIT and/or Front Office ideally with Tour Operator Business
Previous Front Office supervisory or management experience is a strong advantage
Strong commercial mindset and the ability to identify opportunities, negotiate and make decisions independently
Excellent communication and interpersonal skills, with a natural ability to build long-term partner relationships
Organized, reliable and solution oriented, with the ability to manage several priorities
Spanish and English are required, both written and spoken; German or French, are an advantage
Good knowledge of hotel PMS Opera Cloud and reservation systems

Additional Information

What we offer

A responsible and varied position 50-60% position, Monday to Friday, with room for initiative
Possibility of up to one home-office day per week
A hands-on role combining Groups & FIT reservations, partner relations and commercial responsibilities
An international hotel environment in Zurich with close collaboration across operations, sales and revenue

We are looking for someone who does more than manage reservations: someone who understands the business behind them, builds relationships and knows how to turn opportunities into bookings.

Direkt bewerben

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