As Gas Turbine Product Service Lead Engineer (m/f/d) you will provide technical guidance and support of Gas Turbine customers. In this role you will be responsible for customer technical issue resolution for Gas Turbine Compressor components and operability ranging from day-to-day technical troubleshooting to major and complex root cause analyses with long-term business implications to GE and our customers.

Job Description

Responsibilities:

Provide technical expertise to the Gas Turbine Product Service engineering team leading root cause investigations and daily technical case support across all GE Vernova heavy duty frame sizes
Lead and project manage complex, high impact root cause investigations applying engineering techniques and processes to develop solutions and ensuring issues are solved in terms of accuracy, quality, and timeliness to meet customer needs and business goals
Lead external communication with customers including the development and introduction of technical information letters and/or other needed documentation
Prepare technical presentations for customers and senior leadership: user conferences, webinars, or other customer technical reviews
Establish and maintain relationships with internal interfaces to ensure that customer requirements are understood and being addressed
Ensure operational rigor and support to the team on the cases they handle
Work with other experts (TL, PE) to ensure cross platform information dissemination and training; mentor and develop less experienced staff
Develop awareness of global fleet issues and how they might impact regional customers
Travel to customer locations in support of commercial teams during unplanned/forced outages and customer technical meetings
Participate in Lean Action Workouts and Kaizen projects to improve internal Product Service processes and support continuous improvement efforts

Required qualifications:

Bachelor’s Degree in Engineering or related technical discipline from an accredited college or university (or equivalent experience)
Good understanding/experience with Gas Turbine components design is a plus
Axial compressor knowledge/expertise is a plus
Extensive experience in Field Services and/or Engineering with significant gas turbine exposure and experience
Ability to travel globally to customer sites and offices to support root cause investigations, critical outage inspections, and customer communications (user conferences or technical meetings); typically <10% travel
Ability and willingness to support off-hours occasionally to support customer issue resolution
Strong English language communication capability, both verbal and written

Desired Characteristics:

Extensive gas turbine experience and proven track record of developing or servicing heavy duty gas turbines
Demonstrated ability to drive projects to completion
Demonstrated leadership to pursue correct engineering actions in adverse conditions or situations
Able to interface and communicate clearly and effectively with all levels of an organization, both internally and externally with customers
Team player with global mindset and ability to work effectively with different cultures
Self-starter with initiative and interpersonal skills to direct projects and work, of cross- functional nature, with demonstrated ability to drive projects to completion
Strong written and verbal communication skills
Displays good interpersonal skills - is accessible and approachable
Anticipates customer needs and ensures that they are met
Demonstrated capability to remain calm and collected in challenging/safety related/high-cost situations to develop a step by step plan, communicate it, gain concurrence through technical prowess, and drive tasks to completion.
Builds loyalty and commitment

Additional Information

Relocation Assistance Provided: No

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