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Banquet Service Manager (M/F/D)

Mandarin Oriental Hotel Group -
Zürich, ZH

Jetzt bewerben

Details zur Stelle

Qualifikationen

Gastgewerbe
Englisch
Master
Banketterfahrung
Erfahrung in der IT
Führungserfahrung
Kommunikationsfähigkeit
Deutsch

Vollständige Stellenbeschreibung

We are looking for a Banquet Service Manager to join our Team at Mandarin Oriental Savoy, Zurich.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Savoy, Zurich is located in the heart of the Old Town, in the main business center, close to the city's leisure attractions and just a short walk from the shores of Lake Zurich. The Mandarin Oriental Savoy, Zurich has 80 guest rooms and suites and three dining venues, including an all-day dining restaurant, a specialty restaurant and a lobby lounge. The hotel is ideal for meetings and events with its newly renovated event facilities, including a grand historic ballroom.

About the job

Based at the Mandarin Oriental Savoy, Zurich within the Banquet Department in Zurich, the Banquet Service Manager is responsible for ensuring the seamless execution of banquet operations while consistently delivering exceptional service to guests. The Banquet Service Manager reports to the F&B Manager.

As Banquet Service Manager, you will be responsible for the following tasks:

Strategic and operational management of the banquet department to ensure the highest standards of quality and efficiency.
Developing and implementing concepts to enhance guest satisfaction and profitability.
Collaborating closely with the event sales team and kitchen to ensure seamless operations and flawless event execution.
Ensuring the accurate preparation and execution of all events in accordance with the BEOs.
Leading, training, and mentoring the banquet team to maintain Mandarin Oriental’s renowned service excellence.
Overseeing and optimizing workflows and service quality in the banquet area.
Handling guest feedback professionally and implementing measures for continuous improvement.

As Banquet Service Manager, we expect from you:

Completed education in hospitality or gastronomy and significant leadership experience in the banquet department of a luxury hotel.
Outstanding leadership skills with the ability to inspire and guide a multicultural team.
Entrepreneurial mindset and a strong commitment to quality and attention to detail.
Exceptional communication skills in English and German; additional language skills are an asset.
Proficiency with POS systems and relevant IT tools.
A well-groomed and professional appearance with a confident and positive demeanor toward both guests and colleagues.
Flexibility and resilience, particularly for weekend and holiday shifts.
Excellent knowledge of German and English. Further foreign language skills are an advantage.
Successful applicants must have the right to work in Switzerland.

Our commitment to you:

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
Swiss Deluxe Rates.

We’re Fans. Are you?

Jetzt bewerben

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