12 beste Stellen als customer experience specialist in bern, be – aktuell auf Personalsuche

Modern Workplace Support Specialist
ELCA Informatique SA —Bern, BE
- 100%
- Microsoft Outlook
- Wartung
- Englisch
11 Tage
Customer Support Specialist (Student) – Flexible Hours
ELCA Informatique SA —Bern, BE
- Teilzeit
- Microsoft Excel
- Management-Erfahrung
- Wartung
Marketing Specialist
Blaser Swisslube AG —Hasle, BE
- CHF 85’000 - CHF 95’000 pro Jahr
- 100%
- Spanisch
- Schreibfähigkeiten
- Englisch
- Bezahlte Ferien
18 Std.
Sales & Technical Application Specialist (STAS)
Medion Grifols Diagn. AG —Düdingen, FR
- 100%
- Kundendienst
- Laborerfahrung
- Englisch
Insurance Specialist (Fluent in French) - Freelance AI Trainer Project
Meridial —Bern, BE
- CHF 8 - CHF 65 pro Stunde
- Homeoffice
- Englisch
- Master
14 Tage
Senior Business Analyst
ELCA Informatique SA —Bern, BE
- 100%
- Hybrides Arbeiten
- Management-Erfahrung
- Englisch
- Analysefähigkeit
- Mitarbeiterrabatt
Team Lead, Bern
Dalux —Bern, BE
- Englisch
- Erfahrung in der IT
Area Sales Manager - USA -East District-Maine, Vermont, and New Hampshire
Blaser Swisslube AG —Hasle, BE
- CHF 105’000 - CHF 115’000 pro Jahr
- 100%
- Kundendienst
- Englisch
- Microsoft Office
Area Sales Manager-West District-USA-Washington, Oregon, Idaho, and British Columbia
Blaser Swisslube AG —Hasle, BE
- CHF 105’000 - CHF 115’000 pro Jahr
- 100%
- Management-Erfahrung
- Kundendienst
- Englisch
Global Head of Maintenance & Innovation Strategy
CSL Behring —Bern, BE
- 100%
- Management-Erfahrung
- Wartung
- Master
1 Tag
Project Manager - System Engineer (F/M/D) 100%
CSEM SA —Bern, BE
- 100%
- Doktorat
- Englisch
- Forschungserfahrung
Cloud Managed Services Engineer on VersaOne Platform (all genders)
adesso Schweiz —Bern, BE
- Teilzeit
- Homeoffice
- Informatik
- Management-Erfahrung
- Englisch

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Modern Workplace Support Specialist

ELCA Informatique SA -
Bern, BE

Jetzt bewerben

Details zur Stelle

100% | Pensum: 90-100%
vor 11 Tagen

Qualifikationen

Französisch
Microsoft Outlook
Wartung
Englisch
Windows
SharePoint
Account Management
Kommunikationsfähigkeit
Deutsch

Vollständige Stellenbeschreibung

About ELCA Cloud Services

ELCA Cloud Services is the cloud specialist within ELCA Group. We support Swiss-based companies in their digital transformation journey by providing reliable, secure and high-quality managed services.

As part of our Modern Workplace activities, we support our customers in their daily use of Microsoft 365, workplace devices, collaboration tools and business applications. Our goal is to provide smooth and efficient digital workplace experience to end users.

Your role

As a Modern Workplace Support Specialist , you will report to the Workplace Support Team Leader, within the Platform Operations department. You will be the first point of contact for our customers’ users regarding workplace-related incidents and service requests.

You will support users in their daily work, troubleshoot issues, handle requests, document solutions and contribute to the continuous improvement of our support services.

The role is mainly based on remote support activities, with occasional on-site interventions at various customer locations in Switzerland when required.

This role is ideal for someone with strong communication skills, a service-oriented mindset and 2 to 4 years of experience in IT support or Modern Workplace environments.

The position is based in Bern.

In this role, you will

Handle workplace-related incidents and service requests.
Support users on Microsoft 365 services such as Outlook, Exchange Online, Teams, SharePoint and OneDrive.
Manage common user administration tasks such as accounts, groups, licenses, MFA, shared mailboxes and distribution lists.
Troubleshoot workplace issues related to Windows, Office applications, VPN, printers, peripherals and business applications.
Analyze application-related issues, for example when an application does not start, access is blocked or the behavior is abnormal.
Ensure clear and regular communication with users.
Qualify, prioritize, document and follow up tickets until resolution or escalation.
Escalate issues to the appropriate technical teams with clear context and actions already performed.
Contribute to the creation and maintenance of internal documentation and knowledge base articles.

What you bring

2 to 4 years of experience in IT support, Service Desk, or Modern Workplace support.
Experience with Outlook, Exchange Online, Teams, SharePoint and OneDrive support.
Experience with user account management, access rights, MFA, licenses, shared mailboxes and distribution lists.
Good troubleshooting skills on Windows and Office applications.
Ability to understand and analyze simple application issues.
Experience with a ticketing tool such as GLPI, DeskPro or another ITSM solution.
Ability to document your work clearly and accurately.
A structured, reliable and service-oriented mindset.
Strong communication skills and the ability to interact with end users in a professional way.
Good stress management, proactivity and reactivity.

Nice to have

Knowledge of Entra ID / Azure AD.
Knowledge of Intune / Endpoint Manager.
Knowledge of Exchange Admin Center or Teams Admin Center.
Knowledge of Conditional Access.
Experience with ManageEngine.
ITIL knowledge or certification.
Experience in a multi-customer or managed services environment.

Languages

German: mandatory
French: mandatory

What we offer

The opportunity to work in a modern cloud and workplace environment.
A role with direct impact on user experience and service quality.
Exposure to Microsoft 365, Modern Workplace and managed services topics.
A collaborative and professional working environment.
The possibility to grow technically and take more responsibilities over time.
The opportunity to contribute to documentation, process improvement and service quality.
A dynamic environment with a variety of customer contexts and workplace technologies.

Jetzt bewerben

Erweiterte Suche

customer experience specialist Jobs in bern, be

Modern Workplace Support Specialist

Customer Support Specialist (Student) – Flexible Hours

Marketing Specialist

Sales & Technical Application Specialist (STAS)

Insurance Specialist (Fluent in French) - Freelance AI Trainer Project

Senior Business Analyst

Team Lead, Bern

Area Sales Manager - USA -East District-Maine, Vermont, and New Hampshire

Area Sales Manager-West District-USA-Washington, Oregon, Idaho, and British Columbia

Global Head of Maintenance & Innovation Strategy

Project Manager - System Engineer (F/M/D) 100%

Cloud Managed Services Engineer on VersaOne Platform (all genders)

Other jobs to consider

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