20 beste Stellen als customer service team lead in bern, be – aktuell auf Personalsuche

Customer Service Team Leader (m/f/x) – Permanent - 100% - Niederwangen, Bern
Decathlon Suisse —Köniz, BE
- Management-Erfahrung
Area Sales Manager – Alpine, Protective & Nordic (Central Switzerland)
Salomon —Bern, BE
- 100%
- Hybrides Arbeiten
- Management-Erfahrung
- Vertrieb
- Englisch
Direkt bewerben
Manager Product Care & Artwork Management
CSL Behring —Bern, BE
- 100%
- Management-Erfahrung
- Englisch
- Bachelor
Fashion Category Lead - France / Italy
eBay Inc. —Bern, BE
- Wochenendarbeit
- Management-Erfahrung
- Englisch
- Analysefähigkeit
3 Tage
Sales & Technical Application Specialist (STAS)
Medion Grifols Diagn. AG —Düdingen, FR
- 100%
- Kundendienst
- Laborerfahrung
- Englisch
Client Partner
NetCracker —Bern, BE
- Bachelor
- Erfahrung in der IT
- Führungserfahrung
TEAM LEAD - DATA PROTECTION
Zync Group —Bern, BE
- CHF 115’000 pro Jahr
- Englisch
- Führungserfahrung
Managing Director China
Blaser Swisslube AG —Hasle, BE
- 100%
- Vertrieb
- Produktion
- Kommunikationsfähigkeit
Director EU Shipping & Logistics
eBay Inc. —Bern, BE
- 100%
- Management-Erfahrung
- Master
- Bachelor
Delivery Director
Valiantys —Bern, BE
- 100%
- Hybrides Arbeiten
- Englisch
- Führungserfahrung
Direkt bewerben
5 Tage
Director of Strategic Accounts
Tanium —Bern, BE
- Homeoffice
- Erfahrung in der IT
- Kommunikationsfähigkeit
Direkt bewerben
3 Tage
EU Sr Program Manager
eBay Inc. —Bern, BE
- 100%
- Microsoft Powerpoint
- Microsoft Excel
- Master
TEAM LEAD - SECURITY CONSULTING
Zync Group —Bern, BE
- CHF 115’000 pro Jahr
- Vertrieb
- Englisch
- Führungserfahrung
Manager Collectibles Strategic Programs
eBay Inc. —Bern, BE
- 100%
- Microsoft Powerpoint
- Microsoft Excel
- Master
Sr Principal, Business Process Analyst
Waters Corporation —Bern, BE
- Management-Erfahrung
- Salesforce
- Analysefähigkeit
Sr. Director, GM European Collectibles
eBay Inc. —Bern, BE
- 100%
- Management-Erfahrung
- Master
- Bachelor
Warehouse Operator
Blaser Swisslube AG —Hasle, BE
- 100%
- Microsoft Outlook
- Wartung
- Maturität
Enterprise Sales Lead - German Speaking
Valiantys —Bern, BE
- 100%
- Homeoffice
- Englisch
- Erfahrung mit Netzwerken
- Erfahrung in der IT
- Pendlerbeitrag
- Pensionskasse
Direkt bewerben
Senior Business Analyst
ELCA Informatique SA —Bern, BE
- 100%
- Hybrides Arbeiten
- Management-Erfahrung
- Englisch
- Analysefähigkeit
- Mitarbeiterrabatt
Area Sales Manager
Blaser Swisslube AG —Hasle, BE
- 100%
- Englisch
- Bachelor
- Führungserfahrung

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Customer Service Team Leader (m/f/x) – Permanent - 100% - Niederwangen, Bern

Decathlon Suisse -
Köniz, BE

Jetzt bewerben

Details zur Stelle

Qualifikationen

Management-Erfahrung
Mehrsprachig

Vollständige Stellenbeschreibung

Are you looking for a role where you manage people ? Do you want to lead a team through a major organizational transformation ? Then the position of CRC Team Leader is made for you. Your future team context You will be joining a highly engaged CRC team composed of 13 Customer Advisors. To support our strategic transformation and growth, we are expanding our leadership. You will work hand-in-hand with Stéphane (CRC Manager) and Chloé (our current Team Leader), stepping in as the second Team Leader to ensure managerial continuity, proximity, and operational excellence. Why this role? 1\. You are leading a major transformation The Decathlon Switzerland CRC is evolving. We are moving from geographic management to an expertise-based "One TEAM" vision. Because we have outsourced our Level 1 support to external partners, your internal team of 13 advisors acts as a true Center of Excellence handling complex, high-value cases. 2\. Your success is your team’s success At Decathlon, your role as a manager isn't to control everything, but to facilitate everything. If an advisor wants to take the initiative to change a process because it creates friction for the customer, you give them the freedom to try, and you evaluate the results together. 3\. You drive continuous improvement with real data. We don't just want to be reactive; we want to anticipate. You will analyze contact rates, identify customer irritants, and deploy action plans to offer the best omnichannel experience in the Swiss market. What does a CRC Team Leader actually do? Your mission is clear: lead, support, and develop your team to deliver a premium customer experience while successfully navigating the transition to our new unified hub. You will know you are successful if, at the end of the year, your team’s engagement is high, turnover is low, and your operational KPIs (CSAT, First Contact Resolution) hit their targets. How do you achieve this? Your daily life is divided into three main areas: 1\. Team management and development - Manage a team of multilingual Customer Advisors (daily animation, prioritization, workload organization). - Lead monthly individual meetings with every team member. This is a mandatory and core pillar of the Decathlon management framework, ensuring a dedicated space for regular feedback, listening, and continuous growth. - Create a climate of trust, accountability, and psychological safety. - Support skill development (customer posture, autonomy, decision-making). - Contribute to performance reviews, regular feedback cycles, and individual development plans. - Identify talents and support internal mobility and growth paths. - Key indicators: Team engagement, Skill autonomy level, Turnover. 2\. Operational excellence and customer experience - Ensure high-quality and personalized handling of customer contacts across all channels (email, chat, phone, bot). - Monitor compliance with customer commitments (response time, promises, solutions). - Handle or coordinate complex and sensitive escalations. - Deploy and monitor quality standards and best practices. - Key indicators: CSAT / customer satisfaction, First Contact Resolution (FCR), Average response time. 3\. Performance management and continuous improvement - Analyze operational performance indicators (volumes, productivity, contact rate). - Identify customer irritants and improvement opportunities across journeys. - Contribute to optimization projects (processes, tools, automation, AI). - Participate in action plan definition, execution, and follow-up. - Act as a proactive contributor to organizational and operational improvements. - Key indicators: Productivity, Contact rate, Automation / deflection rate. 4\. Managerial relay and organizational contribution - Work in close collaboration with the CRC Leader and the other Team Leader. - Ensure managerial continuity through strong field presence and fast decision-making. - Contribute to operational planning and peak activity anticipation. - Embody CRC values, standards, and long-term vision.

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Erweiterte Suche

customer service team lead Jobs in bern, be

Customer Service Team Leader (m/f/x) – Permanent - 100% - Niederwangen, Bern

Area Sales Manager – Alpine, Protective & Nordic (Central Switzerland)

Manager Product Care & Artwork Management

Fashion Category Lead - France / Italy

Sales & Technical Application Specialist (STAS)

Client Partner

TEAM LEAD - DATA PROTECTION

Managing Director China

Director EU Shipping & Logistics

Delivery Director

Director of Strategic Accounts

EU Sr Program Manager

TEAM LEAD - SECURITY CONSULTING

Manager Collectibles Strategic Programs

Sr Principal, Business Process Analyst

Sr. Director, GM European Collectibles

Warehouse Operator

Enterprise Sales Lead - German Speaking

Senior Business Analyst

Area Sales Manager

Ich möchte aktuelle Job-E-Mails für Stellen als customer service team lead in bern, be erhalten

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