15 beste Stellen als it support specialist in bern – aktuell auf Personalsuche

Modern Workplace Support Specialist
ELCA Informatique SA —Bern, BE
- 100%
- Microsoft Outlook
- Wartung
- Englisch
7 Tage
M365 Operations & Support Engineer (Bern/Zürich/hybrid) 70–100%
ictjobs.ch —Bern, BE
- CHF 90’000 - CHF 125’000 pro Jahr
- 100%
- Homeoffice
- Englisch
- SharePoint
- Homeoffice-Möglichkeit
Cybersecurity Technical Analyst
Swiss Federal Administration - National Cyber Security Centre NCSC lohnklasse not specified —Bern, BE
- Bereitschaftsdienst
- Englisch
- Bachelor
- Ohne Hochschulabschluss
2 Tage
Customer Support Specialist (Student) – Flexible Hours
ELCA Informatique SA —Bern, BE
- Teilzeit
- Microsoft Excel
- Management-Erfahrung
- Wartung
Technical Service Specialist (m/w/d)
Medtronic —Bern, BE
- CHF 93’600 - CHF 140’400 pro Jahr
- 100%
- Englisch
GRA CMC Specialist
CSL Behring —Bern, BE
- 100%
- Doktorat
- Bachelor
- Kommunikationsfähigkeit
Office Admin/ Executive Assistant
Howden Group Holdings —Court, BE
- 100%
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Team Lead, Bern
Dalux —Bern, BE
- Englisch
- Erfahrung in der IT
Senior Computer System Validation Engineer (f/m/d)
Bavarian Nordic —Bern, BE
- 100%
- Informatik
- Englisch
- Master
11 Tage
QA Specialist (f/m/d) – CSV & QV
Bavarian Nordic —Bern, BE
- 100%
- Informatik
- Englisch
- Projektmanagement
Senior Network Engineer
Emmi —Ostermundigen, BE
- 100%
- Homeoffice
- Englisch
- Homeoffice-Möglichkeit
- Pensionskasse
2 Tage
Spécialiste systèmes industriels (H/F)
Omega SA —Biel/Bienne, BE
- 100%
- Microsoft Excel
- Datenanalyse
- Englisch
1 Tag
Cloud Managed Services Engineer on VersaOne Platform (all genders)
adesso Schweiz —Bern, BE
- Teilzeit
- Homeoffice
- Informatik
- Management-Erfahrung
- Englisch
Senior Business Analyst
ELCA Informatique SA —Bern, BE
- 100%
- Hybrides Arbeiten
- Management-Erfahrung
- Englisch
- Analysefähigkeit
- Mitarbeiterrabatt
System/Netzwerk- ArchitektIn m/w/d
RUAG MRO Holding AG —Bern, BE
- 100%
- Englisch
- Erfahrung in der IT
- Homeoffice-Möglichkeit

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Modern Workplace Support Specialist

ELCA Informatique SA -
Bern, BE

Jetzt bewerben

Details zur Stelle

100% | Pensum: 90-100%
vor 7 Tagen

Qualifikationen

Französisch
Microsoft Outlook
Wartung
Englisch
Windows
SharePoint
Account Management
Kommunikationsfähigkeit
Deutsch

Vollständige Stellenbeschreibung

About ELCA Cloud Services

ELCA Cloud Services is the cloud specialist within ELCA Group. We support Swiss-based companies in their digital transformation journey by providing reliable, secure and high-quality managed services.

As part of our Modern Workplace activities, we support our customers in their daily use of Microsoft 365, workplace devices, collaboration tools and business applications. Our goal is to provide smooth and efficient digital workplace experience to end users.

Your role

As a Modern Workplace Support Specialist , you will report to the Workplace Support Team Leader, within the Platform Operations department. You will be the first point of contact for our customers’ users regarding workplace-related incidents and service requests.

You will support users in their daily work, troubleshoot issues, handle requests, document solutions and contribute to the continuous improvement of our support services.

The role is mainly based on remote support activities, with occasional on-site interventions at various customer locations in Switzerland when required.

This role is ideal for someone with strong communication skills, a service-oriented mindset and 2 to 4 years of experience in IT support or Modern Workplace environments.

The position is based in Bern.

In this role, you will

Handle workplace-related incidents and service requests.
Support users on Microsoft 365 services such as Outlook, Exchange Online, Teams, SharePoint and OneDrive.
Manage common user administration tasks such as accounts, groups, licenses, MFA, shared mailboxes and distribution lists.
Troubleshoot workplace issues related to Windows, Office applications, VPN, printers, peripherals and business applications.
Analyze application-related issues, for example when an application does not start, access is blocked or the behavior is abnormal.
Ensure clear and regular communication with users.
Qualify, prioritize, document and follow up tickets until resolution or escalation.
Escalate issues to the appropriate technical teams with clear context and actions already performed.
Contribute to the creation and maintenance of internal documentation and knowledge base articles.

What you bring

2 to 4 years of experience in IT support, Service Desk, or Modern Workplace support.
Experience with Outlook, Exchange Online, Teams, SharePoint and OneDrive support.
Experience with user account management, access rights, MFA, licenses, shared mailboxes and distribution lists.
Good troubleshooting skills on Windows and Office applications.
Ability to understand and analyze simple application issues.
Experience with a ticketing tool such as GLPI, DeskPro or another ITSM solution.
Ability to document your work clearly and accurately.
A structured, reliable and service-oriented mindset.
Strong communication skills and the ability to interact with end users in a professional way.
Good stress management, proactivity and reactivity.

Nice to have

Knowledge of Entra ID / Azure AD.
Knowledge of Intune / Endpoint Manager.
Knowledge of Exchange Admin Center or Teams Admin Center.
Knowledge of Conditional Access.
Experience with ManageEngine.
ITIL knowledge or certification.
Experience in a multi-customer or managed services environment.

Languages

German: mandatory
French: mandatory

What we offer

The opportunity to work in a modern cloud and workplace environment.
A role with direct impact on user experience and service quality.
Exposure to Microsoft 365, Modern Workplace and managed services topics.
A collaborative and professional working environment.
The possibility to grow technically and take more responsibilities over time.
The opportunity to contribute to documentation, process improvement and service quality.
A dynamic environment with a variety of customer contexts and workplace technologies.

Jetzt bewerben

Erweiterte Suche

it support specialist Jobs in bern

Modern Workplace Support Specialist

M365 Operations & Support Engineer (Bern/Zürich/hybrid) 70–100%

Cybersecurity Technical Analyst

Customer Support Specialist (Student) – Flexible Hours

Technical Service Specialist (m/w/d)

GRA CMC Specialist

Office Admin/ Executive Assistant

Team Lead, Bern

Senior Computer System Validation Engineer (f/m/d)

QA Specialist (f/m/d) – CSV & QV

Senior Network Engineer

Spécialiste systèmes industriels (H/F)

Cloud Managed Services Engineer on VersaOne Platform (all genders)

Senior Business Analyst

System/Netzwerk- ArchitektIn m/w/d

Other jobs to consider

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