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Customer Service Account Coordinator - I

True International GmbH
Basel, BS

Direkt bewerben

Details zur Stelle

100%
vor 2 Tagen

Leistungen

Berufliche Altersvorsorge
Homeoffice-Möglichkeit
Firmenanlässe

Qualifikationen

Französisch
Spanisch
Schreibfähigkeiten
Englisch
Maturität
Führerausweis Kategorie B
Kommunikationsfähigkeit

Vollständige Stellenbeschreibung

Job Title: Customer Service Account Coordinator - I

Location: Basel office (EMEA HQ)

Are you a dynamic and innovative Customer Service professional looking to make a significant impact in the EMEA region? We are seeking a Customer Service Account Coordinator to join our team in Basel!

Job Objectives: Including but not limited to:

Act as main point of contact for Regional Sales Managers and customers requesting relevant sales information and support.
Handle incoming and outgoing communications with customers via phone and email in a swift and effective way.
Manage the CRM tool (Salesforce) to ensure accurate recording of customer account data.
Provide for available or alternative models a pro forma, sales and freight quotations, process customer orders, submit Order Confirmations, provide POD’s and issue (Customs) invoices for shipped goods for Regional Sales Managers and customers.
Review stock and availability for Purchase Orders / Forecasts and communicate availability to Customers & Key Contacts.
Release purchased equipment from EU / UK warehouses and coordinate with 3PL’s.
Upload completed orders into True’s system (Vasion).
Establish and maintain a good working relationship with customer accounts and Regional Sales Managers as well as local Warehouse Staff, 3PL Partners, Marketing Department, US accounting and EMEA/UK Technical Team.
Complaint handling & Trouble shoot and provide solutions for unsuccessful deliveries, transport damages, warranty issue & credit department, together with the key contacts for this role.
Follow up on delinquent report on unpaid invoices as well as supporting US accounting team with remittances.
Other duties as required.

Key Contacts for the Role

True

Senior Management team for EMEA & UK
Sales Managers EMEA, APAC & UK
Technical Service Managers EMEA & UK
Customer service & Office representatives in EMEA, UK & US

External

Warehouses across EMEA / UK
Freight forwarder and carriers (3PL)
End customers, dealers and wholesalers.

Core Competences

Professional, friendly & personal communication skills (both verbally and in writing).
Service orientated with high customer service focus.
Well-developed organizational and planning skills.
Great attention to details.
Initiative driven & service minded.
Reliable and honest.
Stress tolerant.

Education

Minimum – High School diploma

Language skills

English Fluent
Spanish Fluent
French Fluent
Additional languages Big +

Travel requirements

10 % travel to connect with Clients for face-to-face meetings, participating in Trade Shows & attending Meetings as required.

Join our Customer Service team and help us elevate our brand across EMEA! Apply today to make your mark as a Customer Service Account Coordinator at True.

About us:
For nearly 80 years, True has been the industry’s most trusted name in commercial refrigeration in kitchens all around the world. The name “True” sums up everything we represent: maintaining the highest standards of design and manufacturing and a passion for ensuring proper food holding temperatures in the most rigorous foodservice environments.

True Refrigeration – your partner for responsible commercial refrigeration.

https://truerefrigeration.ch

Job Type: 100%

Benefits:

Company events
Company pension
Work from home

Ability to commute/relocate:

4058 Basel, BS: Reliably commute or planning to relocate before starting work (Required)

Language:

Spanish (Required)
English (Required)

License/Certification:

Driver's Licence Class B (Preferred)

Work Location: In person

Direkt bewerben

Erweiterte Suche

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