20 beste Stellen als customer care specialist in switzerland – aktuell auf Personalsuche

Customer Care Specialist Switzerland
BYD Europe —Zug, ZG
- 100%
- Hybrides Arbeiten
- Bachelor
- Kommunikationsfähigkeit
4 Tage
Workplace Specialist (60% - 80%)
Neural Concept —Lausanne, VD
- Teilzeit
- Gastgewerbe
- Englisch
- Microsoft Office
2 Tage
Customer Care Specialist (CH & EU), Zug (CH)
Cryptonow —Zug, ZG
- CHF 65’000 - CHF 80’000 pro Jahr
- 100%
- Englisch
- Kommunikationsfähigkeit
- Verhandlungsgeschick
Direkt bewerben
Health Care Compliance Specialist
Intuitive Surgical —Aubonne, VD
- Analysefähigkeit
- Bachelor
- Organisationstalent
Sales Customer Support Specialist (m/f/d), (80-100%)
Accelleron —Baden, AG
- Homeoffice
- Microsoft Excel
- Englisch
- Projektmanagement
Clinical Sales Specialist
Distalmotion SA —Lausanne, VD
- 100%
- Homeoffice
- Englisch
- Microsoft Office
- Bachelor
Direkt bewerben
3 Tage
Customer Care Specialist, Boostbar - Zürich (100%)
Boost inc —Zürich, ZH
- 100%
- Homeoffice
- Englisch
- Microsoft Office
- Homeoffice-Möglichkeit
Direkt bewerben
Junior Sales Representative (Recent Graduate / Entry Level)-Switzerland
Cordis —Zürich 1 Sihlpost, ZH
- 100%
- Homeoffice
- Englisch
- Organisationstalent
- Kommunikationsfähigkeit
Specialist - Material Quality
On AG —Zürich, ZH
- Englisch
- Analysefähigkeit
- Organisationstalent
8 Tage
Product Specialist Cardiovascular – Romandie
Cordis —Lausanne, VD
- 100%
- Homeoffice
- Vertrieb
- Englisch
- Bachelor
- Pensionskasse
Procurement Specialist (12 months)
Advanced Sterilization Products —Schaffhausen, SH
- Microsoft Excel
- Englisch
- Erfahrung Im Sekretariat
2 Tage
Senior Specialist - Payments & Risks
On AG —Zürich, ZH
- Erfahrung in der IT
- Mechanikkenntnisse
Back-Office & Accounting Specialist (Maternity Cover)
Exeon Analytics —Zürich, ZH
- Hybrides Arbeiten
- Englisch
- Rechnungswesen
- Eltern-/Erziehungsurlaub
Direkt bewerben
2 Tage
Director of Global Customer Service
On AG —Zürich, ZH
- Kundendienst
- Englisch
- Erfahrung in der IT
Customer Care & Dispatch Specialist, Boostbar - Zürich (100%)
Boost inc —Zürich, ZH
- 100%
- Englisch
- Microsoft Office
Direkt bewerben
Sales Representative
DiaSorin —Rotkreuz, ZG
- 100%
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Product Owner Barryvox (all, 80–100%)
Mammut Sports Group AG —Seon, AG
- Teilzeit
- CAD
- Englisch
- Microsoft Office
8 Tage
DTX Category Marketing Specialist, PWS (24-month Young Professional Program)
Logitech —Lausanne, VD
- Teilzeit
- Projektmanagement
- Erfahrung in der IT
- Homeoffice-Möglichkeit
10 Tage
Senior ERP Specialist
Sentec —Therwil, BL
- 100%
- Hybrides Arbeiten
- Englisch
- Master
- Bachelor
Direkt bewerben
9 Tage
Global Client Executive
NetApp —Wallisellen, ZH
- 100%
- Microsoft Excel
- Englisch
- AWS
- Bezahlte Ferien

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Customer Care Specialist Switzerland

BYD Europe -
Zug, ZG

Jetzt bewerben

Details zur Stelle

100%
vor 4 Tagen

Qualifikationen

Bachelor
Kommunikationsfähigkeit

Vollständige Stellenbeschreibung

Location: Switzerland | Full-Time
Department: After Sales

Reports to: Head of After sales in Switzerland

Key Responsibilities:

1. Customer & Dealer Support:

Act as the primary point of contact for customer complaint resolution within the company, continuously monitoring customer complaint ticket resolution.
Work closely with service partners to ensure a timely resolution of all customer complaint tickets. Ensure outstanding customer complaint resolution times and NPS.
If required, communicate with customers directly to provide updates and solutions regarding their inquiries, ensuring an effortless and personalized experience.
Document all customer interactions and updates accurately in the CRM system, ensuring data is clean and up-to-date.

2. Process Optimization & Communication:

Identify opportunities for process improvement in daily customer care operations, focusing on enhancing communication between customers, dealers, and internal teams.
Work closely with internal teams and external service providers to streamline workflows, optimize processes, and ensure effective issue resolution.
Support internal stakeholders by providing insights from customer and dealer interactions to refine processes, systems, and communication strategies.

3. Customer-Centric Approach:

Drive a customer-first mindset by delivering seamless support and fostering trust across all customer touchpoints.
Gather and analyze customer feedback to continually enhance service quality and customer satisfaction.
Anticipate customer needs by understanding market trends and the competitive landscape.

4. Representation & Advocacy:

Be the face of the company, representing its values and commitment to customer satisfaction in all interactions.
Serve as a key ambassador for the brand, fostering positive relationships with customers and dealers alike.

Additional Requirements:

Occasional business trips may be required.

Qualifications:

Bachelor degree or similar.
Proven experience in customer care, dealer support, or a similar role in the automotive industry is a plus.
Strong interpersonal and communication skills, with the ability to manage multiple stakeholders effectively.
Proficiency with CRM tools and a keen eye for detail in data documentation.
A customer-focused mindset with the ability to anticipate and meet customer needs.
Analytical and problem-solving skills to address complex customer or dealer issues.
Ability to work collaboratively across departments and handle a dynamic, fast-paced environment.

What We Offer

Competitive remuneration package.

A fast-paced dynamic environment in a successful international organization.

International exposure with the chance to adapt locally and make a difference.

Growth potential

Be part of the future

BYD (Build Your Dreams) is a global leader in electric vehicles, batteries, and sustainable energy solutions, driving innovation and shaping the future of mobility in over 70 countries worldwide.

Jetzt bewerben

Erweiterte Suche

customer care specialist Jobs in switzerland

Customer Care Specialist Switzerland

Workplace Specialist (60% - 80%)

Customer Care Specialist (CH & EU), Zug (CH)

Health Care Compliance Specialist

Sales Customer Support Specialist (m/f/d), (80-100%)

Clinical Sales Specialist

Customer Care Specialist, Boostbar - Zürich (100%)

Junior Sales Representative (Recent Graduate / Entry Level)-Switzerland

Specialist - Material Quality

Product Specialist Cardiovascular – Romandie

Procurement Specialist (12 months)

Senior Specialist - Payments & Risks

Back-Office & Accounting Specialist (Maternity Cover)

Director of Global Customer Service

Customer Care & Dispatch Specialist, Boostbar - Zürich (100%)

Sales Representative

Product Owner Barryvox (all, 80–100%)

DTX Category Marketing Specialist, PWS (24-month Young Professional Program)

Senior ERP Specialist

Global Client Executive

Ich möchte aktuelle Job-E-Mails für Stellen als customer care specialist in switzerland erhalten

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