20 beste Stellen als service advisor in switzerland – aktuell auf Personalsuche

Customer Service Advisor FR/DE/ENG (fixed-term contract)
Decathlon Switzerland —Onnens, VD
- CHF 4’700 - CHF 5’100 pro Monat
- 100%
- Englisch
Direkt bewerben
Customer Onboarding Specialist
InvestGlass SA —Genf, GE
- Homeoffice
- CRM-Software
- Microsoft Excel
- Projektmanagement
Travel Planner, Switzerland
Travelive —Home Office
- Homeoffice
- Englisch
- Microsoft Office
- Organisationstalent
CLIENT ADVISOR
Bulgari —Genf, GE
- 100%
- Englisch
- Microsoft Office
- Kommunikationsfähigkeit
Senior Advisor Philanthropy Services (80-100%)
Lombard Odier & Cie —Genf, GE
- Englisch
- Master
- Projektmanagement
EXPERIENCED SALES ADVISOR – BERN
MAX&MOI —Bern, BE
- 100%
14 Tage
Strategic Account Executive - Professional Services sector
Microsoft —Zürich, ZH
- CHF 231’600 - CHF 470’000 pro Jahr
- 100%
- Master
- Bachelor
- Urlaub aus familiären Gründen
13 Tage
Human Factors Engineer & Service Lead
Ypsomed —Burgdorf, BE
- 100%
- Englisch
- Master
- Projektmanagement
12 Tage
Inside Sales Advisor / Kundenberater Inside Sales (m/w/d) – Zug
Tesla —Zug, ZG
- 100%
- Homeoffice
- Management-Erfahrung
- Englisch
- Organisationstalent
GFCC Screening Officer - Associate
JPMorganChase —Genf, GE
- 100%
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
11 Tage
Customer Advisor Special Services (m/w/d) 80 - 100%
Zurich Insurance —Zürich, ZH
- Teilzeit
- Hybrides Arbeiten
- Englisch
- Erfahrung in der IT
Sales Advisor (m/w/d) - Seedamm Center / Pfäffikon SZ (60-80% / 24-32 Wochenstunden)
H&M —Freienbach, SZ
- Teilzeit
- Mitarbeiterrabatt
Direkt bewerben
10 Tage
Private Wealth Management, Financial Analyst, Analyst, Geneva
Goldman Sachs —Genf, GE
- 100%
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Eltern-/Erziehungsurlaub
Advisor, Flexible Asset Optimization Lead EMEA
Cargill —Genf, GE
- Englisch
- Bachelor
- Ohne Hochschulabschluss
5 Tage
Strategic Account Director
Haberman —Brig, VS
- CHF 110’000 - CHF 150’000 pro Jahr
- Überstunden
- Forschungserfahrung
- Mentoring
- Führungserfahrung
- Bezahlte Feiertage
Customer Service Specialist (m/f)
Natixis —Zürich, ZH
- Englisch
- Maturität
- Organisationstalent
Private Wealth Management, Wealth Management Professional, Analyst, Geneva
Goldman Sachs —Genf, GE
- 100%
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Eltern-/Erziehungsurlaub
Wealth Management Assistant - Eastern Europe Team (Zurich)
UNION BANCAIRE PRIVÉE, UBP SA —Zürich, ZH
- 100%
- Management-Erfahrung
- Englisch
- Bachelor
17 Std.
Client Advisor St Moritz (seasonal)
Dolce & Gabbana —Saint Moritz, GR
- Englisch
- Kommunikationsfähigkeit
HR Officer (Fixed-term contract of 6M)
PICTET —Genf, GE
- 100%
- Englisch
- Microsoft Office
- Bachelor

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Customer Service Advisor FR/DE/ENG (fixed-term contract)

Decathlon Switzerland -
Onnens, VD

Direkt bewerben

Details zur Stelle

100% | Befristet | Pensum: 90-100%
CHF 4’700 - CHF 5’100 pro Monat

Qualifikationen

Französisch
Englisch
Interviewen
Italienisch
Deutsch

Vollständige Stellenbeschreibung

Location: Onnens (Moving to the Bern area in November 2026)

Duration: 5 to 6 months

YOUR CHALLENGE AND THE CONTEXT

At Decathlon Switzerland, our Customer Relations Center (CRC) is entering a major transition phase. We are actively preparing for the relocation of our site to Niederwangen (Bern/Fribourg area) in November 2026.

Because of this upcoming move, we anticipate several shifts and internal movements within the team. To keep our boat steady and continue delivering a "best-in-class" experience during this transition, we need a proactive and trilingual Customer Service Advisor to step in and support our customers.

While this is a CDD, we value talent and long-term potential.

WHAT YOU WILL ACTUALLY DO

You won't just be answering the phone; you will own the customer experience from A to Z. Your daily missions:

1. Satisfy my customer with “the best in class” omnichannel customer experience

Provide seamless support across all channels (Chat, Phone, Social Media).
Act as the "Voice of the Customer" to improve digital tools and processes.
Key KPIs: Net Promoter Score (NPS) & CSAT > 85%.

2. Satisfy my customer by delivering a seamless end-to-end journey, from purchase to delivery

Transform inquiries into sales opportunities through proactive advice.
Manage complex B2B mandates and technical after-sales dossiers (Location, Buyback, Repair).
Handle high-level logistics and payment disputes.
Key KPIs: Growth in Gross Merchandise Value (GMV), ARPU, and First Contact Resolution (FCR).

3. Satisfy my customers by ensuring safety procedures

Guarantee 100% compliance with data protection and financial security procedures.
Rigorous management of product recalls and fraud prevention.
Monitor quality for external service providers.
Key KPIs: Zero security breaches and audit compliance.

WHO YOU ARE ?

Language pro: Fluent in French, German and English (Italian is a strong plus). This is essential for our B2B and Swiss-wide operations.
Experience: we highly value Retail experience and / or a strong "customer satisfaction” mindset.
Relocation ready: the office is currently based in Onnens but you must be mobile for our new warehouse/hub near Fribourg/Bern this October.
Decathlon mindset: You are vital, responsible, and authentic. You are a team player who thrives in a fast-paced environment.
Internal mobility rules: If applying internally, you must have at least 12 months of seniority in your current position and have the validation of your current Leader.

THE DEAL

To make sure our expectations perfectly align, here are the specifics of the role:

Contract and duration: This is a Temporary Replacement Contract (CDD) starting ASAP until end of this year
The future: there is no strict guarantee of an extension or a permanent contract (CDI) at the end of this period. However, we value great talent. If you shine and an opportunity arises, transitioning to a CDI is definitely a possibility.
Location: You will be based in Onnens, with the understanding that the site will relocate to Niederwangen in November 2026.

THE RECRUITMENT PROCESS

We need someone ready to jump in quickly. Here is how we will proceed:

Online Assessment and language tests MANDATORY (to validate your trilingual skills and personality fit).
Interviews: If your profile matches, you will go through 2 to 3 interview stages to meet the team and ensure we are a great fit for each other.

Ready to play? Apply today!

Bonus up to 10% of your gross salary, tied directly to the collective performance (starting from your 4th month with us)

Direkt bewerben

Erweiterte Suche

service advisor Jobs in switzerland

Customer Service Advisor FR/DE/ENG (fixed-term contract)

Customer Onboarding Specialist

Travel Planner, Switzerland

CLIENT ADVISOR

Senior Advisor Philanthropy Services (80-100%)

EXPERIENCED SALES ADVISOR – BERN

Strategic Account Executive - Professional Services sector

Human Factors Engineer & Service Lead

Inside Sales Advisor / Kundenberater Inside Sales (m/w/d) – Zug

GFCC Screening Officer - Associate

Customer Advisor Special Services (m/w/d) 80 - 100%

Sales Advisor (m/w/d) - Seedamm Center / Pfäffikon SZ (60-80% / 24-32 Wochenstunden)

Private Wealth Management, Financial Analyst, Analyst, Geneva

Advisor, Flexible Asset Optimization Lead EMEA

Strategic Account Director

Customer Service Specialist (m/f)

Private Wealth Management, Wealth Management Professional, Analyst, Geneva

Wealth Management Assistant - Eastern Europe Team (Zurich)

Client Advisor St Moritz (seasonal)

HR Officer (Fixed-term contract of 6M)

Ich möchte aktuelle Job-E-Mails für Stellen als service advisor in switzerland erhalten

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