20 beste Stellen als customer service in ticino – aktuell auf Personalsuche

Customer Service Coordinator
Ermenegildo Zegna —Stabio, TI
- Microsoft Excel
- Management-Erfahrung
- Kundendienst
Direkt bewerben
Customer Service Specialist - Riri Zippers
OSS_CH422_CH, Mendrisio —Mendrisio, TI
- Kundendienst
- Englisch
- Organisationstalent
Direkt bewerben
Customer Service Manager
International Workplace Group plc —Lugano, TI
- 100%
- Englisch
4 Tage
CDI - Floor Manager Lugano (W/M)
Hermès Paris —Lugano, TI
- 100%
- Microsoft Excel
- Management-Erfahrung
- Kundendienst
Developer Relations AI (100% remote Worldwide)
Tether Operations Limited —Lugano, TI
- 100%
- Homeoffice
- Englisch
- Bachelor
- JavaScript
Office & Workplace Experience Specialist
Blockstream —Lugano, TI
- 100%
- Gastgewerbe
- Kundendienst
- Englisch
Direkt bewerben
Billing & Collection Specialist Switzerland
Piñero —Bioggio, TI
- Gastgewerbe
- Spanisch
- Microsoft Excel
Technical Project Manager Tether Wallet (100% Remote Worldwide)
Tether Operations Limited —Lugano, TI
- 100%
- Homeoffice
- Englisch
- Projektmanagement
- Bachelor
Developer Advocate P2P (100% remote Worldwide)
Tether Operations Limited —Lugano, TI
- 100%
- Homeoffice
- Englisch
- Bachelor
- JavaScript
AIRPORT ASSISTANTS
Your Team Consulting & Tourism Sagl —Chiasso, TI
Regional Emergency Solutions Specialist
JAS Worldwide —Novazzano, TI
- 100%
- Schreibfähigkeiten
- Englisch
- Organisationstalent
Material Planner
ABB Schweiz AG —Quartino, TI
- 100%
- Microsoft Excel
- Management-Erfahrung
- Datenanalyse
Direkt bewerben
Office Assistant / Sales
Berlitz Lugano —Lugano, TI
- Englisch
- PC-Kenntnisse
Direkt bewerben
Sales, Marketing & Customer support assistant (Deutscher Markt)
Geldwechselonline.ch —Chiasso, TI
- 100%
- Homeoffice
- Management-Erfahrung
- Englisch
- Vor Ort
Master Planner (m/w/d) -100%
Jabil Circuit —Mezzovico-Vira, TI
- Erfahrung mit Netzwerken
- Produktion
- Kommunikationsfähigkeit
PMO
Blockstream —Lugano, TI
- 100%
- Englisch
- Projektmanagement
- Organisationstalent
Direkt bewerben
SALES ASSOCIATE 50-60% LUGANO
Swatch Ltd —Lugano, TI
- Teilzeit
- Englisch
2 Tage
Senior Technical Product Manager - Wallets (100% Remote)
Tether Operations Limited —Lugano, TI
- 100%
- Homeoffice
- Englisch
- Bachelor
- JavaScript
TOURIST ASSISTANTS
Your Team Consulting & Tourism Sagl —Chiasso, TI
Tour Guide
Alpine Lake Tours —Lugano, TI
- CHF 19 - CHF 56 pro Stunde
- Teilzeit
- Kundendienst
- Vor Ort
- Zeitmanagement
Direkt bewerben
14 Std.

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Customer Service Coordinator

Ermenegildo Zegna -
Stabio, TI

Direkt bewerben

Details zur Stelle

Qualifikationen

Power BI
Microsoft Excel
Management-Erfahrung
Kundendienst
SAP
Englisch
Bachelor
Italienisch
Führungserfahrung

Vollständige Stellenbeschreibung

ABOUT ZEGNA
The global leader in luxury menswear, ZEGNA was founded in the Italian Alps in 1910. Part of the Ermenegildo Zegna Group, the brand remains true to the values of its visionary Founder, Ermenegildo Zegna, who believed in creating world-class fabrics in harmony with both nature and local communities - a philosophy embodied by Oasi Zegna, the home of our values. The inspiration behind the brand’s values, Oasi Zegna, continues to guide everything we do at ZEGNA - from supporting our people to fostering a culture of growth, where craftsmanship and innovation are core elements of our learning processes and long-term growth strategy.

YOUR MISSION IN THIS ROLE
As a Customer Service Coordinator based in Stabio, you will play a key role in ensuring that customer needs are translated into effective solutions while delivering service excellence throughout the entire order-to-delivery process.
You will oversee the execution and fulfilment of customer order portfolios across Seasonal orders, Su Misura orders, Retail materials including props and windows, Celebrities requests and Sample Orders, ensuring alignment between market priorities, production constraints, logistics flows and customer expectations.

You’ll work proactively to drive meaningful results and shape the way we work and grow.
More specifically you will:

Manage and monitor customer order portfolios, ensuring timely execution, accuracy and fulfilment
Coordinate the end-to-end service cycle from order entry to production follow-up, delivery and post-delivery support
Act as the operational link between Markets, Customers, Supply Chain, Production, Logistics, Credit and other partner functions to align service execution with business priorities
Proactively communicate service updates, risks, delays and recovery plans to internal stakeholders and customers, ensuring transparency and trust
Monitor service KPIs and operational performance, identifying root causes, priorities and corrective actions
Drive process improvement initiatives to increase efficiency, service reliability and customer satisfaction
Support, coach and develop team members, fostering ownership, collaboration and a strong service mindset

WHO YOU ARE

Bachelor’s degree or equivalent background
You bring at least 5 years of experience in Customer Service, preferably in an international B2B environment and with team coordination responsibilities
You’re known for your strong leadership skills, your ability to motivate, guide and develop people
You’re skilled in SAP and main reporting platforms such as data warehouse tools, Power BI and Excel
Good understanding of service KPIs, reporting and performance management
Proven problem-solving skills, result orientation and ability to manage priorities under pressure
You’re able to navigate a complex company matrix and build effective relationships with different functions
You communicate fluently in English and Italian (spoken and written)

WHAT WE OFFER
Remuneration is determined on objective criteria, regardless of gender.
Within the base salary range, individual pay is determined by knowledge, skills, experience, tenure and relevant education or training.
JOINING ZEGNA
Joining us means stepping into a world of excellence, where the uniqueness of our authenticity is rooted in the talents of our people, who together contribute to weaving a story of innovation and craftsmanship. You will become part of an ongoing journey of development, uncovering your talents while contributing to a proud legacy and a vibrant tomorrow.
We are committed to fostering an inclusive and diverse workplace and are proud to be an equal opportunity employer. We welcome applications from all individuals regardless of gender, age, nationality, ethnicity, sexual orientation, disability, or any other personal characteristic.

Direkt bewerben

Erweiterte Suche

customer service Jobs in ticino

Customer Service Coordinator

Customer Service Specialist - Riri Zippers

Customer Service Manager

CDI - Floor Manager Lugano (W/M)

Developer Relations AI (100% remote Worldwide)

Office & Workplace Experience Specialist

Billing & Collection Specialist Switzerland

Technical Project Manager Tether Wallet (100% Remote Worldwide)

Developer Advocate P2P (100% remote Worldwide)

AIRPORT ASSISTANTS

Regional Emergency Solutions Specialist

Material Planner

Office Assistant / Sales

Sales, Marketing & Customer support assistant (Deutscher Markt)

Master Planner (m/w/d) -100%

PMO

SALES ASSOCIATE 50-60% LUGANO

Senior Technical Product Manager - Wallets (100% Remote)

TOURIST ASSISTANTS

Tour Guide

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